Prioritize Rules Blank
For some reason when I go into the User Creation Templates>Creation Rules>Prioritize Rules, the list of rules no longer appears. See below. Anyone else running into this issue? It worked fine last week. I've tried multiple browsers (Edge & Chrome) and
Updating DepartmentNumber field
Hi, We have a SAP SuccessFactor CSV export with details needed import ta AD. Automation is correctly configured and for new employees works without any problem. But for existing employees it does not update DepartmentNumber AD field after employee changes
User department field could not update from active directory
Hi friends, User fields like department could not sync from active directory by delta sync or full sync Only with manual sync department field will update properly. How can I fix this problem? My SDP version is 14306 and my database is MSSQL
MFA on Endpoint: This page can't be displayed
We encountered the following problem: in the login window we receive the message "Can't reach this page": However, the page opens successfully in Internet Explorer and Google Chrome browsers on problem machine. The problem is observed only in the login
Restore deleted file
Hi, I've accidentally deleted a file in a pc with the file manager tool in system manager. How does the file delete work? Is it possible to restore the file? i can't find it in the recycle bin of the pc. Thanks, Matteo
Integration pmp webcon rest api
Hello to everyone I try to integrate pmp witch webcon using rest api. In first step I try to get the resources owned and shared to a user. In pmp I create apiuser for exaple: user name: user1, host name: mypc.mydomain.com [place from I wat to ask pmp
Uninstallation Failed - Incorrect function
Im trying to uninstall Sophos cloud agent using this command either as a batch file or directly in an exe package. Results show failed and the remark is "Uninstallation Failed - Incorrect function" but the Sophos is actually removed from the target computer.
'User does not have this permission" error when creating lookup field
Hello all, I am new to SDP and am trying to create a request form. When adding a lookup field, I am receiving an error message stating 'User does not have this permission'. I have full admin access, so the message is confusing. This seems to happen no
Update to 14620 failed - Unable to rollback
Hi, When updating från 14600 to 14620 the servicedesk service user wasn't sysadmin in the MSSQL server and due to that the update failed. Trying to rollback the installation according to How to downgrade ServiceDesk Plus when rollback update fails (manageengine.com)
ADAudit migration from PostgreSQL to MSSQL -
Hy. I'm having trouble migrating AD Audit from PostgreSQL to MSSQL - SQL connection gets created, new database gets created, and when data migration starts, it stops at 3%, throwing an error "WorkerPOOL execution terminated forcibly". Any advice is welcome.
When was searching with AND removed?
I ran this search on demo.servicedeskplus.com Why does it match on ID 435 and 437 that doesn't contain "Maintenance" or "Reboot" at all Seaching in SDPlus has been a hassle for a long time now. Ways back (2011+) searching in SDP defaulted on AND. So searching
Service not starting
Hi, After updating to last release from version 13, service doesn't start, giving However, running run.bat from bin folder, everything works fine. Windows server 2022. Event manager just says: Incorrect function. TIA Regards
Backup issue V14600
Hi, Has anyone experienced an issue doing a backUpData.bat on version 14600 I've been trying over the last few days to run the backup ready to do a test migration to another server but it won't move past this point. Both times this has been kicked off
don't show the default request
nobody have to see the default template. how can i hide this?
SCEP server returned an invalid response - SCEP Transaction: 405 Method Not Allowed
We are testing a SCEP configuration and the MDM gives the error message: "SCEP server returned an invalid response". If you look into the logs of the device that the profile is getting installed on. The log "mdmprofilelog0" you get to see the failure
ManageEngine app self-uninstalling from laptop
Hi. There is a problem where one user's laptop is having trouble keeping ManageEngine. All other laptops installed ManageEngine app without issues. This one laptop installs the app but then uninstalls itself in a few minutes. The laptop is bounded by
Inventory - Software Grouping - Automatically add new version
Hello, I'm using the inventory feature software grouping to group software together independet from their version. However, new versions don't get automatically added to the group, even though the option "Add the following versions of XYZ automatically"
After re-adding a router , Netflow analyser shows minimum rate
Hi to all, after re-adding a router in netflow analyser it stopped showing the real traffic which is in the range of 600 Mbps and shows only 2 Mbps or even less. In addition the interface speed is 10 Mbps although the real speed of the router interface
Uploading an image attachment to a request with powershell
Hello, I am unable to attach an image to a request using a powershell script and the API. This works just fine in BASH. I can use the following bash script with no issue: curl -X PUT \ -H "authtoken: ABC123" \ -F "document=@/filepath/" \ https://url/api/v3/requests/124564/upload
Default reply template in not working on mobile
Hi, I would like to bring to your attention an issue that is crucial for our workflow. The reply templates are not available on mobile and even the default reply template is not being applied properly. Since our technicians are mostly out in the field
FAILURE :Exception occurred while performing the operation
Hello all, When I try to delete a CI in the CMDB, I get the following message: FAILURE :Exception occurred while performing the operation Any idea what the cause could be? B
The web service Netflow Analyser is down
Hi, please help me solve the problem with the Netflow Analyzer web service. Previously, access was carried out via tcp/8080 port. But today it was configured to use a tcp/https connection using a self-signed certificate. After these settings, the server
Client installation broken
Hello everybody, I'm having the following situation here. I installed Endpoint Central via instructions, and finally tried to distribute the agent to the related machines. Trusting in what has been done, my dumb idea was to distribute it to all of them.
Sync error
After my Samsung Tab was unused for some time - it can't sync anymore.
Unable to patch Zoom software
I see various versions of the application in the Patch Management section, however, none seem to target the installed versions that my endpoints have.
Can't update worklog (Change/Task) additional field via API
Hi, Team, I'm trying to update a worklog additional field via API but it seems that it is not working. I saw that there was an issue that was detected 5 years ago and it also had an issue ID: SD-69133. (https://pitstop.manageengine.com/portal/en/community/topic/how-to-update-user-defined-field-in-worklog-via-rest-api-powershell)
Can No Longer Sign-in on Port 8383
Hello, Over the weekend we patched our Endpoint Central Server to version 11.2.2325.24.W. After the patching was completed, the Endpoint Central login page will load on port 8383, but nothing happens when you hit the 'Sign-in' button. If I change the
Login Page Loading is Too Slow!
Hi Friends, when I want to reload Login Page in ADManager it take too long for reloading. About 20 Seconds! even on Loaclhost in server browser. But after Reloading everything is OK! I have tested this issue in different browsers and in HTTP or HTTPS
Cannot assign an technician
Hello, servicedesk cloud, we have such problem, we cannot assign any technician, after choosing an technician ans click OK, this field still stay as not assigned?
PMP service stopping after start
Hello, I´ve rebooted Windows 2019 server with PMP (SQL Express version). After reboot, PMP service wont run, stopped immediatly after service start. I also checked logs. SQL server is working, DB is online and I am able to browse tables. I also checked
Service Fails to start after applying 12410
Please note that the issue described here is for PMP Pro installed on Ubuntu, not on Windows. We tried applying the latest minor update 12410 from 12400 and this is what we get when try to start the service: Jan 16 07:05:32 pmp-srv systemd[1]: Failed
Broken Captcha
Hello, We have a PMP server installed on an Ubuntu and when we try to access from a specific IP occurs an error message Access Denied. Captcha check failed. It requests captcha but the image is not shown, its broken. Can you help us to solve this? Thank
Problem with webhook module
Hello! There was a problem with sending webhooks; at one point they stopped working, although I had sent requests before and everything was executed correctly. There were no changes to the webhook system version: 14.5
Apple Configurator Issues
Hi, We have been using Apple Configurator to enroll devices for quite a long time. Suddenly today after enrolling some iPad Pros I found they all now get a message on the screen after being enrolled saying "iPad Partially Set Up" and recommending to erase
Reports - No Data Available
We have several domains integrated in AD SelfService for password expire notification and report of locked users. In general it works as expected. But on one domain we always get "No Data Available" in reports - Locked Out Users Report - Password Expired
DCNGINX taking up 100% CPU time
We have had Desktop Central deployed for a few years with a fairly smooth run. Since migrating our server to Windows server 2016 the performance of Desktop central has been getting worse. Desktop central has 4 vCPU, 16GB RAM and 40Gbe connectivity. We
OPMANAGER Script Error Code 4
Hi, i have the following Error and i dont see any issues in the LOGS. Every Script is Ending with ERROR 4. Hier is the TESTSCRIPT in PS Thanks for your time and have a nice day.
Endpoint Central integration with ServiceDesk Plus - Generate Ticket with Inventory Alert
I've been playing with the ticket generation system trying to get it to work for our needs, and upon editing the API key in the Endpoint Central console, all generated tickets are suddenly full of 'null' values and trashing themselves upon generation.
Issue with Audit Log Delay in Manageengine SharePoint Manager Plus
Dear Support Team, We are currently utilizing your product, SharePoint Manager Plus, for monitoring SharePoint Online. We have encountered a specific issue that we hope to receive assistance with from your end. We've observed a significant delay in the
open pending requests list on Requester portal customization
Dear Support, I'm using customize request portal and there is an issue with viewing pending list ( action type open Awaiting requests) please find the attached i tried with open completed requests it's working fine except the above action type (open Awaiting
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