Network Drives
Is there anyway to determine what drives a user already has mapped on their system using Desktop Central? I am looking to give access to users for network drives that another user has, however, I have to track down the user and have them send me a screen shot of all of their drives right now. It would be much easier if I was able to go into the inventory and view their computer to see the drives and the drive letters where each is mapped to. Please let me know if this is possible or an alternate
Remote Agent Installation on Windows 7 Home Premium
The problem is similar to one mention on forum with Windows Vista Home Premium. Whatever I am doing I always get the Access Denied error. Credentials are fine, DCOM is enabled. Such problem does not exist with Windows 7 Prof..
Desktop Central wishes a prosperous New Year 2011
Hi Folks Desktop Central wishes everyone a Happy and a Prosperous New Year 2011. Regards, ----- R. Romanus Prabhu Lead Technical Consultant Windows Desktop Management Solution Direct : +1 925 965 6478 Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS) Email : desktopcentral-support@manageengine.com DesktopCentral | Forum | Twitter | Blog | About Desktop Central --Try our ManageEngine Certification Program --
Manually approve patches
Forgive me for asking, but this was not obvious to me. How can I manually approve patches? E.g. I don't want to exclude, but I want to have to approve every patch before they are deployed
is distribution server a different product?
Hi. a desktop central server can manage other servers in different locations. As far as I understand, these are called distribution servers. Is a distribution server just another desktop central server, or does distribution server come in a separate installation package?
Stopping a running process
We are currently evaluating the Desktop Central product to do software installs/uninstalls. I am trying to perform a remote uninstall of Blackberry Desktop Manager, but am running into an issue where it fails if the program is running. Since this is a program that is always running on the desktop, this creates an issue. To resolve this, I tried using PSKILL.exe from Microsoft and scripting it to kill that process, however I cannot make it run from the network share. I have also tried scripting
Problem: No softwaredistribution in Remote Office using Distribution-Server.
I set up an DesktopCentral-Server add 2 PC in local Office and then create an Remote Office and add also 2 PC. The communication Server-DS-Server looks good. Some Files are replecatet to /replication/client-data/ on the DS-Server, and an Inventory scan on the Remote Offece PC works. But I'm not able to distribute Software to the remote-office PC's. I ceate a test Configuration an deploy it to all PC's. The local Office PC are installed, the Remote Office is "Yet to Apply". I was waiting, made some
Desktop Central Agent Mail to Help desk error
Getting error trying to submit request to Help Desk (Service Desk Plus) from Desktop Central agent. Error is "Unable to send mail; Mail server might be down". Both Desktop central server and Service desk plus server are sending & receiving mail without issue. Both systems are on latest builds as well. Not user related permission as it happens with administrative user as well as restricted user(s).
Desktop Central change mysql password
I use Desktop Central trial edition . When I change Desktop Central mysql password,Desktop Central can't start. How can I do? Thank for your help.
Wishes from ManageEngine Desktop Central Team
Hi Folks ManageEngine Desktop Central Wishes everyone a Merry Christmas and Happy Holidays. Regards, ----- R. Romanus Prabhu Lead Technical Consultant Windows Desktop Management Solution Direct : +1 925 965 6478 Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS) Email : desktopcentral-support@manageengine.com DesktopCentral | Forum | Twitter | Blog | About ManageEngine -- Try our ManageEngine Certification Program --
Option to push instantly
I would like to be able to push out applications or patches instantly rather than having to wait 90 minutes or for the user to log in
Issue installing a msi
I get this error message when installing the msi. "Could not connect the share from the client computer : Logon failure: unknown user name or bad password." I can access the share from the client machine without any issues. Please let me know what could be causing this.
Exception Occured
Exception Occured while processing the validateTarget !!!
remove/add user in administrator group
hi, does anyone know how to add/remove a specific user in domain from administrator group in local? basically i want give/remove the admin rights. thanks.
User Notification Email Configuration Non-AD
Build No : 70127 Configure Prohibited Software > Configure Alerts I enable to send a warning mail to the desktop user and, during testing, am trying to use "Use email id configured manually". Per the help pop-up, I go to Admin > Feed Custom Data for Computers to set up the custom email address. I open the "Add / Modify Computer Details" pop-up for [someComputer]. I fill out the data with test data and a valid email address in "Owner Email ID", but after saving, the "Owner Email" field remains "--"
70132 Patch - Issue
Hi, I installed the new patch, and was eager to try out the new feature "Automate Software Deployment using Pre-Defined Templates." However, when it downloaded the files, it did not place them in my selected Network Share (see attached image). My share is configured using the option "Create a Network Share."
DS Status - Yet to Install - Even After Installing the Distribution Server in Remote Office
DS Status in Remote office is listed as "Yet to Install" I have installed the agent for Remote Office Distribution Server without any errors. WAN Agents on Remote location was installed successfully as well. Any clues on why this would happen?
Problem using DistributionServer
I'm testing Desktop Central. The Local Office works fine, reports, softwaredistribution and so on are OK. Now I installed an DS to distribute software in the other locations. A lot of data syncronices to the DS (/replication\client-data\patch-scan-data an some other), an Inventory scan works fine for Local an Remote Office Computers, so the communication Server <--> DS works. But I'am not able to distribute software. I created a testjob with 4 Computers, 2 in the Local office, 2 in the WAN. The
New Hardware Detection/Notification
Build No : 70132 I configure DC email alert for: When any new hardware is detected on the network. To test, I attach a USB drive to a managed client, copy a file, remove drive, do a scan, and no email notification is sent. I attach a USB drive to the same managed client, do a scan, and email notification is sent. Is this functionality limited to what ~new hardware is attached at the time of scan, or can/does it read from the client's system event log? If limited to time of scan, how often can scheduled
Agent Tray Icon Selective Install
Build No : 70132 The admin wants DC to be as transparent to the user community as possible, but would like to take advantage of the help desk/ticket capability offered via the tray icon on a few select machines. Is this showing/hiding of the Agent Tray Icon all or nothing? Am I missing where this capability exists in DC? I am thinking perhaps manually changing a setting in one of the XML files on the client in <install directory>\DesktopCentral_agent\data\, adding a task to system startup, making
Prohibited Software User Notification
Build No : 70127 I add [sampleApp] to the prohibited software list. (*note- [sampleApp] is not set up in the Software Package Repository.) [sampleApp] is .exe based. [sampleApp] is installed on [someComputer]. I get an email that [sampleApp], a prohibited app, has been installed on [someComputer]. Reports show that [sampleApp] has been installed on [someComputer]. I have configured the auto-uninstall policy and enabled/set the user notification message. Per the dc-admin-guide, I see that auto-installation
Adobe Acrobat Reader 10
Is there a projected date for the release of the update from Adobe Acrobat Reader 9.4.1 to Adobe Reader X? Thank you.
How do I move DC to another server
We are upgrading servers and would like to move data to new server for DC
Prompt Settings - Remote Control (DC 7)
Hi, Is there a way to disable the prompt for some desktops/ servers and enable it for other groups? Or is the prompt a global setting?
Managing both On-Domain and Off-Domain PCs with DC?
Our office uses mostly On-Domain PCs, but has a handful of Off-Domain "Guest" PCs that we would like to manage using DC as well. The agent is installed, and they do report back in, but it is difficult to initiate actions with them proactively (such as scanning, rebooting, etc.) because the credentials used for the On-Domain PCs do not work with the Off-Domain ones. Is there a way to manage the credentials for the Off-Domain PCs separately, so that they can be fully functional with DC? Thank you!
Running an .exe-based installer on the logged in users desktop
Hi. I am now deploying an exe-based driverpack to a computer managed by desktop central. It seems to work allright. However, as the driverpack installation is interactive (it shows a progress bar), the following pops up: After clicking "vis meldingen" ("show message") , a new seperate desktop with only that progress bar (no other windows) etc shows up. Can I make the progress bar show on the current logged in users desktop? The installer contains a full driverpack created by the program driver genious
MAC ADDRESS
IN REPORT HOW PUT THE MAC ADDRESS?
"patches" directory
Hi, i'm trying the Desktop Central software in a test enviroment. I've deployed remotly the agent on a Windows7 and on a WinXp machines, after i created an "install patches" jobs, no patches were deployed in the clients, after inspecting the logs i discovered that the agent was trying to download the patches in a "patches" directory, under the agent installation tree, that was not present. I then manually created the directory, rebooted both clients and the patches started to be deployed. I plan
Can not delete custom report
I created a custom report in Desktop Central but now when I go to delete it via the red x it will not work and displays "error on page" . Does anyone have any suggestions on how to delete the reports? I am using IE 8 in compatibility view. Thanks!
Managing 40 different sites / 3500 users
So In our company, we have about 40 geographically separate locations, with a total of about 3500 users and about as many computers. Setting up a distribution server for each of those locations would be quite tiresome and not possible on many of those locations. Even having to specify the computernames in a text file before deploying the agent (to get them to use a distribution server instead of the primary desktop central server) would take enourmous amounts of time We plan to use the primary desktop
Prohibited Software client/server disagree
Build No : 70127 I install [sampleApp] on client. At server, I add [sampleApp] to prohibited list. I reboot the client. I rescan and run a prohibited software report, which finds [sampleApp] on client. On client from DC tray icon, I run "View Prohibited Software Details". I get "No Prohibited software detected in your machine." I verify that [sampleApp] is still installed on client. I have manually uninstalled [sampleApp] (exe software not defined in DC Software Repository), rebooted, and reinstalled,
Configure Email Alerts TO/FROM
Build No : 70127 Desktop Central 7 Inventory > Configure E-Mail Alerts > I set the To: email address in the box to [sendto@mycompany.com]. Click "Ensure that Mail Server Settings is configured." Configure Mail Server Settings and set Sender E-Mail Address to [sendto@mycompany.com]. Click "Send a Test mail", and test email is sent both FROM [sentfrom@mycompany.com] and TO [sentfrom@mycompany.com]. Can this be changed to send to [sendto@mycompany.com] as defined on the previous screen? Thank you, -Aaron
Lost connection when install agent
Hello, I am using manageengine and when I try to connect to the server admin page, I can't because access is denied.. I have install the agent in my computer, anyone know the reason why DC7 block connections from PCs with installed agent ?? Thanks
Instructions for setting up a remote database?
We have purchased ServiceDesk+ and DestopCentral Enterprise edition. Is there a way these two can use the same database? Or would there have to be two separate databases? Are there instructions on either of these set ups? We are waiting to get these installed but want to plan it out the best possible way. Thanks.
"Redeploy" in Software Deployment
It would be nice to have a "redeploy" option for a configuration -- specifically for redeploying to the computers that failed the first time. There may be an easier way to do it -- but right now, I filter by "Failed" status, cut & paste the results to Excel, and delete everything but the computer names. Next, I add a coma between each computer name and then I recreate the original configuration and paste the computer names in Target. Not hard, but a lot of steps. Seems like this would be a common
Breadcrumb path duplicate issue
Build No : 70127 Reports > Inventory Reports > Local Group Members > [computer123] > Scan Now Once the scan is complete, the breadcrumb navigation path is updated, adding [computer123] to the end of the patch, such that the following now shows: Inventory Reports > Local Group Members > [computer123] > [computer123] When you click on the first [computer123] link, another " > [computer123]" link is added to the breadcrumb path. Clicking on any of the [computer123] links prior to the last will
Deploying Trend Micro Officescan Client
Anyone had any luck with this? I keep getting critical errors (deploying as an msi). Installing manually works fine. Tried all sorts of variations now, to no avail.
SilverLight Update
Anyone else having a hard time getting DTC to get the latest MS Silverlight update pushed out? Man!!! Any insight would be highly appreciated. ;-)
Fix for issues related Graphs in Desktop Central.
Hi Team Greetings. Recently we found some issues related Graphs shown for the status update with some exception like shown below /jsp/configurations/common/configurationDetails.jsp] com.adventnet.sym.webclient.configurations.<someclassname> Please follow the steps to resolve this issue. The fix for this would be available in the upcoming release which would be sent through Desktop Central Newsletter. 1. Stop Desktop Central Server service (Services.msc or Start -> Programs -> ManageEngine Desktop
Network Configuration and Deployment issues for Manage Engine Desktop Central
Hi there, I work in the IT department of a growing construction company. We started using Manage Engine Service Desk Pro in our Help Desk a few months ago. Now we are looking at possibly getting into Manage Engine Desktop Central to assist with RDP connections, patch management, and software deployment. As some of our systems are not on our LAN but actually at remote job sites with internet access. I have setup a test system at one of the sites, and find that although it sends an initial report
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