What is being done to resolve the support issues
Is anything being done to resolve the terrible support that has creeped in over the last year? We are getting extremely frustrated with the following. Only support staff available during our timezone have almost zero knowledge of the products so all they
Column widths of tables across the EC environment are reverting to default
The column widths of tables across the EC environment are reverting to default and not remembering the last adjustments. I believe this scenario started on 11.x version onward. For eg. This is from Patch Module (there are more if we scroll right wards)
Best Practice to Prevent user installing apps on Windows / Mac
i've tried following these We can try the below registry keys via registry settings configuration and update us on the status.
*HKEY_LOCAL_MACHINE\Software\Classes\Msi.Package\DefaultIcon*
Value: 0 to a 1 to disable Windows Installer. but this case
MFA authentication via API
Hi Everyone, Could you please assist me in configuring the MFA source for API authentication. I have configured the MFA source as Duo , and it works fine while trying to authenticate using the URLs. But while trying to authenticate using API , Endpoint
Remote application installation and automatic application installation on Mac computers with Endpoint Central
I would like to request support for deploying applications to existing macOS devices in Endpoint Central, as well as for setting up automatic application installation for new macOS...
Red Hat Linux Patching Alert: Update Nomination Settings Before July 7, 2025
Hello everyone! Starting July 7, 2025, Red Hat will no longer allow logins using an email address. If your Red Hat nomination currently uses an email ID instead of a username, this change could affect patch deployment and related automation workflows.
Unable to install agent on client and connect it.
First, The Agent machine Admin$\temp is not accessible from server installed machine with the given domain credentials. In case of that, set file as share to local admin and domain permission but still did not work. Second, I tried to turn off all firewall
Mange Engine Update
Dear Team, Hi Guys, we have encountered an issue with our patch server. It appears that the server has not updated (windows Patch) automatically for June 2025, and we would like to request the latest updates. Could you please provide us with information
Windows crashes caused by Crowdstrike: Workarounds
Dear customers, We are aware that many of you are encountering issues with your Windows systems due to a problem with CrowdStrike’s Falcon Sensor. This is causing unexpected system behaviour, including blue screens and restarts. We want to assure you
Streamline IT support with the Endpoint Central Cloud extension for ServiceDesk Plus Cloud
Hello, everyone! We’re excited to introduce the Endpoint Central Cloud extension for ServiceDesk Plus Cloud! This powerful extension is designed to help you streamline your IT service workflows and resolve tickets faster than ever before. How it works:
Agent Can't Upgrade and Show "Unable to download agent binaries" Error
Agent Can't Upgrade and Show "Unable to download agent binaries" Error Recently, I updated the system to build 11.4.2500.32. However, I noticed that some agents did not upgrade automatically and displayed an error indicating they were unable to download
Mozilla releases security updates for Firefox, Firefox ESR and Thunderbird for several vulnerabilities.
Good day everyone ! Mozilla has released security updates for Firefox 139.0, Firefox ESR 128.11.0 , 115.24.0 and Thunderbird 139.0 and 128.11.0. The details of the vulnerabilities fixed are as follows: Platform CVE ID Vulnerability Impact Firefox 139
Controlled Agent Deployment After Endpoint Central Update
Hi there, After the last time we updated Endpoint Central to the latest version, we noticed that we had no control over updating all of the agents. Once the server was backup and EC could communicate with the agents it started updating them automatically.
Endpoint Central Now Supports ARM Machines!
Hello, We're thrilled to announce that Endpoint Central now supports Windows 11 ARM64 devices with ARM64EC (Emulation Compatible)! ARM processors are becoming increasingly popular due to their impressive performance and energy efficiency. This update
Client reports daily the same uninstalled applications
Hello I have an issue on a single client where, after every restart, the same 7 applications are reported as uninstalled. These applications are uninstalled since several weeks. This behavior has been occurring for several weeks. I have already uninstalled
High Availability Licensing and Server Support for ManageEngine Products
Hello, I would like to inquire about the High Availability (HA) setup for the following ManageEngine products: Audit Plus Exchange Reporter AD Manager Endpoint Central ServiceDesk Self-Service Portal Specifically, I would like to know: Does setting up
Cloud UI menu Labels distorted in Edge
Using latest edge/ windows 11 updated. Endpoint central cloud menu items are showing incorrect. i just wondering if anyone else experiencing this in edge? the menu labels are correct in Chrome and Firefox for instance, the left side Navigation bar under
CPU spikes on VMs with Endpoint Central agent installed
We've recently patched EndPoint Central server up to 11.4.2508.09 - about a week later any VM servers which had the agent on started spiking CPU and locking up. We've removed the agent as this was a hangover from the old IT support manager but wondered
Raspberry Pi (Raspbian) supported?
Anyone with experience implementing DCagent on a Raspberry PI (3B+, ARMv7)? System that we have requested support for is Raspberry PI (3B+, ARMv7) running Raspbian 4.14 (Port of Debian 9 Stretch). I see that DC supports Debian but I am not sure whether the Raspbian port & the ARM chipset is supported by the DC Linux Agent or not. Thanks in advance for tips.
AI and ML: The ultimate solution to IT’s greatest challenges [Free e-book]
Hi there, Security gaps, outages and repetitive incidents often drain your team's productivity. But what if you could establish a proactive IT landscape where AI and ML proactively predict, prevent, and resolve issues before they strike? Our new e-book
log full of Windows error reporting
When I looked up the MEARWService.exe, it turns out to be part of ManageEngine Agent. This is since the latest update... Fault bucket , type 0 Event Name: APPCRASH Response: Not available Cab Id: 0 Problem signature: P1: MEARWService.exe P2: 0.0.0.0 P3:
Is it possible to customize the dashboard in EndPoint Central?
I would like to customize the dashboard in my Endpoint Central portal. Is this possible? If not can this option be added?
Phriendly Phishing 3.3.1 unable to deploy. It stays in "yet to apply"stage for ever
Hi everyone, how are you? Question, if someone ever deployed Phriendly Phishing before, could you please give me a hand to achieve this? I am trying to deploy an Add-on for Outlook. The add-on is from an app called Phriendly Phishing, a software to report
Adding Servers to End Point Central while limiting access
Hello, I have been an End Point Central customer for many years now, all of my user endpoints are managed here. I am now trying to expand features like Patch Management to my Servers. The first thing I want to do is separate the Servers from view of my
Endpoint central debug mode on server
Our server has been down for 2 days and the last thing I got from support was late last night and the asked for some .crt files but in debug version. I asked them to explain how to do that and still nothing back from them. I have been a customer for 13
CVE-2025-26633: The Actively Exploited Zero-day Vulnerability
CVE-2025-26633, a zero-day vulnerability in the Microsoft Management Console (MMC) , gives attackers the keys to bypass security features and unleash malicious code on unsuspecting systems by convincing a victim to click on a malicious link or open a
Get rid of ADs in Endpoint Central
How do we permanently get rid of all the ADs always trying to get us to upgrade? Feel like the program is freeware with about of ADs trying to get us to pay to upgrade.
Adding Endpoint Central Tomcat to Application Manager
I am looking to add Endpoint Central's Tomcat site to Application Manager for monitoring and I can't seem to find where to find the tomcat-users file with the appropriate credentials in it. Has anyone else done this and know where to find the right
Endpoint Central Cloud - SLOW!
Hello - Has anyone else been experiencing any general performance issues with Endpoint Central (Cloud edition) of late? We migrated from an on-prem Endpoint Central environment to using Endpoint Central in the Cloud (with an on-prem AD Connector / Distribution
Deploy Systernals BgInfo Walk through
Hello, Was interested if there is a walk through on deploying BgInfo to client machines.Here is a link to BgInfo http://technet.microsoft.com/en-us/sysinternals/bb897557.aspx for more information. Regards, TJ Havens
Deprecating Patch DB sync for Endpoint Central 11.2.2328.1 and below
Hello folks! The end of an era is often a time for growth and progress. That being said, to enhance our workflow and continue to provide the latest features and patch updates in the product, we are deprecating patch database sync in Endpoint Central 11.2.2328.1
I it me or does it seem they (ME) seem to go out of their way to complete something simple?
I would love to be able to simply go into the software, setup a couple of small groups of computers, then test some patching through ME. Well after sending nearly 3 hrs trying to setup/define/configure this group I just gave up. To complicated for the
Endpoint Central server update stuck at backup files for half an hour
Strange behaviour when updating Endpoint Central server (since two versions, latest update to 11.2.2325.8). The update procedure seems to be stuck at "backing up significant files (44%)" for half an hour. CPU is at 100 percent for process 7-Zip Standalone
certificate error in updatemanger
Hello I am using version 11.2.2300.2 of Endpoint central I downloaded the PPM file to update to version 11.3.2400.36. I downloaded and imported the certificate from the link in the update window,(ppmsigner_publickey.cert) But after I select the PPM file,
Expanding BIOS Patching: Now Supporting HP Devices in Endpoint Central!
Good day folks ! We’re excited to introduce a significant enhancement to our patch management capabilities! Endpoint Central now extends BIOS patching support to HP devices, alongside our existing Dell BIOS patching support, ensuring comprehensive firmware
Restrict Admin Access to a Specific IP in Endpoint Central Without Affecting Agents
Hi, In Endpoint Central, I have changed the default port to 443, and I know that agents also use this port for communication. My question is: Is there a way to allow admin access only from a specific IP while still allowing agents to connect on the same
Automatically removing computer from SoM
I remember finding a feature in Desktop Central a few months back, that allowed the automatic removal of computers from the Scope of Management if the computer has not responded back within a specified period of time. I had this configured, but require to make an adjustment. Now for the life of me I can't find this option. I still get the reports stating that a computer has been removed, or that a computer has not communicated in a long time, but can't find where these settings are. Can someone point
Not Installed Software Listed In Inventory
I am managing our licenses at the moment using Desktop Central 7, and this morning I noticed that one of our pieces of software is showing as installed on one of our training PCs. When I checked the PC, the software was nowhere to be found. There was,
PCI DSS v4.0.1 becomes mandatory by Mar 31, 2025 – Get Ready!
Dear Endpoint Central Community, The PCI DSS v4.0.1 compliance deadline (March 31, 2025) is fast approaching, and organizations must take action to meet these critical security standards. To simplify the process, we’ve created a dedicated webpage that
Patch Tuesday Updates: February 2025
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 2025-02 Security Only Quality Update for Windows Server 2008 for x64-based Systems (KB5052072) (ESU) (CVE-2025-21418) 2025-02 Security Only
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