Double entries in DTC when imaging new machines
Anyone else having an issue when you image a new machine it puts double entries in DTC? The machines have the same IP and same MAC listed but there are 2 entries in DTC.
Agent Download problem
With this upgrade, the existing agents used for scanning Windows machines have to be replaced with the DesktopCentral agents. Support for scanning Windows machines by using WMI and Linux/Mac machines that use telnet and SSH is also removed.
DesktopCentral Client on Windows 11
I have tried to install the DC client on a Win11 PC using the 'SetupUtility' batch file and while it did install the client files the client wouldn't start or run. It was listed in Add/Remove programs but there was no system tray icon. Checking on the
Desktop Central Vulnerability scan asses
hi all there is a way to exclude a custom group from vulnerability asses scan?
No Bitlocker tab
Hi. I use DCM in two companies. And I look at the tabs and in one company I have (server IP address 10.0.1.230) fewer options in tabs - e.g. I do not have a bitlocker tab. The latest version in both companies. What it depends on?
Reset software metering summary
Hi, Is it possible to reset the count in the software metering summary? Thanks James
new computers get added to a group
Is there a way to automatically add new computers that get added to the system to be added to a group? Rich
Desktop Central Vulnerability manager
the Vulnerability manager started to push out hot fixed GPO and we did not tell it do any idea how to stop it?
Redirect all http web request to https
Is there a way to redirect any http request to https? I want to all connection attempts on port 80 to redirect to the https port.
Wanting to know the difference between these fields within Inventory
I was just wondering what the difference between these fields within the Inventory section are, and where it is getting its information from within the systems. Primary Owner - This I believe is retrieved from the client Windows OS Registry: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\RegisteredOwner Owner - appears to be a manual setting. I'm assuming this would be used in an environment where machines change hands fairly frequently. Registered User - I'm not sure where this
Asset Explorer vs Desktop Central
The Asset Explorer package lets you setup the Desktop Central agent config. My question is how does Desktop Central work with Asset Explorer licensing? We want to use Asset Explorer and have all the PCs update the database via Agent. When poking around,
Windows driver installation
Hello, Can Desktop Central install drivers for my hardware?
Latest service pack????
Hello, I use ManageEngine Desktop Central UEM Edition. Our latest service pack was applied a while back and the link within the app that tells you whether your DC server is up-to-date appears to not be working correctly. What is the latest service pack
Windows Configuration IP Printer. Installing the correct driver
I have an HP DesignJet Studio 24-in printer I downloaded the driver package from the hp website, there are several printers in the driver package Create a printer via Windows Configuration / IP Printer I add the downloaded driver in exe format The printer
Can't asset scan same agents few minutes apart
I'm on latest public build (10.1.2119.10), but I believe this issue/behavior existed in previous versions. Scenario: I can perfectly asset scan any/all agents at once. I make a configuration change to any of the scanned agents and want to re-scan to
Soon-to-Expire User Passwords report for multi-domain environment
I keep getting bounced back to this article and I hope that someone can point me in the right direction. I have setup a report to run when the user accounts are soon to expire, however, this report only pulls information from one domain, not the 2nd one
DC Remote Tool
We have Desktop Central Enterprise edition and are wondering if the included remote desktop tool is CJIS compliant? We're currently using Dameware but it has not been the most reliable tool. Thanks!
Some agents wont install with "Access Denied" error.
Hello. I have 80 Windows 10 machines all in the same domain. When remotely installing the Patch management engine 8 systems give "Access Denied" errors. I have tried the Domain administrator account and my administrator account. I can access the C$
Best way to push updates to windows server
I have installed an agent on one of the windows 2016 servers. when I announce the down time for patch deployment, simply what I want is to first download the updates to the servers & within down time its need to install all the patches. what is the best
Issue editing Patch Management configuration (and other issues) since latest DC update
Since the update to 10.1.2127.3 I have been unable to edit Patch Management Configurations. The part of the config screen that should show the actual patches contained in the config shows a few grey lines that keep continually trying to refresh but doesn't
Prohibited Software changes will no longer save
Good Afternoon, I am trying to make a change to one of the paths in my Prohibited Software. When i try to save i get an error that says Oops Something went wrong. The request could not be completed. Please try again! If problem persists, contact support. I
Apple m1
Are M1 computers supported? Can I specify the installation of packages only on M1 in the configuration?
Software version shows older one even after patching
Guys, Anybody noticed the below problem. Wondering if its just for our environment. We are pushing patches as released for a few third party applications through Auto Patch Deployment. After successful deployment, the machines shows up in the inventory
Slow function of chat / configurations or remote control
I would like some help troubleshooting a problem we have with chat /configurations and remote control being slow Chat - how long should this take on average/most . To be useful for us it needs to be not much more than 5 seconds . We find it takes upwards
Desktop Central 10 build #10.0.709 SHA256 checksum mismatch.
Hello, I've received a notification from Desktop Central server reg. new build #10.0.709 available, with link to Service Pack download page: https://www.manageengine.com/products/desktop-central/service-packs.html?dci&dci-cu Which says: The SHA256 checksum
ServiceDesk version 11301 is incompatible with DesktopCentral version 10.0.707
I have installed the latest version of ServiceDesk and lost connection to DesktopCentral. I updated the DesktopCentral to version 10.0.707 provided in this link: https://www.manageengine.com/products/desktop-central/service-packs1.html I have exactly
Issues with Assets Showing in Assetexplorer after update including Desktop Central
My Agents work flawless since they now use Desktopcentral, they show everything i need in the desktop central portal, however they do not import consistently into assetexplorer.
IT Asset Management in Desktop Central Vs SDP
Hi, I see that there is a IT Asset Management module in both Desktop Central and SDP. I would like to understand the difference in the value provided by these 2 products on the IT Asset Management front. Is Desktop Central required when SDP is already
Why does DCM agent connect to some IP VPN?
Hello. Recently, UTM detects a lot of connections of DCM agents installed on local computers up to IP 172.30.112.1 - what is this? My UTM is blocking this activity: dst name: 172.30.112.1 dst port: 8383 Another IP address that dcconfig.exe connects to
Duplicate serial numbers
Kindly assist with the below issue: I just pulled a report and I noticed that there a is the discrepancy, Duplicate of information to be specific where a serial number is linked to more than one computer name. Example: Serial number XYZ is linked to
How do you tie users to devices (automagically)?
We use the full SDP and DC suite (on-prem). We continue to struggle with asset management, even after trying to use SDP and DC for it (separately). We have 2 separate issues: 1. Computer A changes hands, with or without IT involvement. User is not
ClientOnlineStatusIcon
Since we upgraded to DC 10.0.702, in Configuration/Details/Execution Status-View, now ClientOnlineStatus (green or red icon left to Computer Name) is missing. Is there a way to get this back?
MDM_AGENT not work
Hello MDM agent does not work on Mac OS No icons at the top of the desktop Permission request is not asking
Restart, WOL, etc must be executed one by one
Since upgrade to DC 10.0.702 we have to Restart or WOL the Clients one by one. When selecting Clients, the selection is sometimes deleted while selecting more clients. Or the selection is possible, but unaccepted by DC (see screenshot below) [Very annoying
Idea: collect WAN IP address
I have been trying to diagnose some problems with roaming clients and the gateway service, and am finding it difficult to correlate my firewall logs with specific clients. Most roaming clients are using home wifi, so tend to have private IP addresses
Desktop Central Inventory Computer Firewall Profile Status
I am running Desktop Central Build 10.0.686. My inventory scan job runs daily on all machines and last scanned time information reflects tasks are running. The information within Desktop Central- inventory/computer/security/firewall profiles enabled/disabled
Uninstalling Dell Bloatware
Hi all, As part of our imaging process, we need to remove a number of Dell applications that are installed on our computers. Unfortunately, the increased cost for a "corporate-ready image" is not something we're able to request right now so we have to
Can not Start Update Manager UI
I cannot start the update manager. Unfortunately, the runasadmin popup does not appear in the UI. Log file for update manager attached! Seems to be a problem with Java. Is there a way to do the Update via Command Line?
Shouldn't desktop Central auto move/update a computers remote office?
If a user is at Site A, but then transfers to Site B, when the server picks up the new ip, shouldn't the server update the records and move the computer from Site A remote office to Site B remote office or does this all have to be done manually? Also,
Prohibited software is not blocked
Hi, for testing purposes I installed CCleaner on a client. After inventory was done CCleaner ist listed in DesktopCentral. I then added it to the list of prohibited software, but still the app is running on that client. When checking the tray icon I
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