Chat action has been successfully initiated for "user" using Desktop Central
Hi! For some reason, probably since an update, when initiating a Desktop Central chat or remote control from within a ticket in Service Desk Plus a note is added everytime to the ticket as below! I cannot find a setting to turn this off anywhere, can
Integrated Desktop Central with SDP
Integrated Desktop Central with SDP but Desktop Central Only Loads Blank Page. The Option was added to our Services on the quick buttons as you can see. However, when I try to click on Desktop Central Button a blank page loads. Nothing is displayed. Any
Mac Agent Won't Install
Hi there When I try to install the DefaultRemoteOffice_MacAgent it fails with this error "Can't be opened because Apple cannot check it for malicious software" Was downloaded from the web. Any ideas? Thanks
"Error updating catalog from server" after cleaning up the appstore
So, we've been trying to clean out the selfservice portal, lovingly known as "the appstore" because it was filled with old version of automaticly updated packages. Now, whenever i try to refresh the portal, it pops up an error with the text "Error updating
Desktop Central Agent Image Install
I am building an image and would like to automate the install of the Desktop Central Agent. Is there a web URL I can download it from, or would I need to upload the .exe file somewhere I can pull from?
Save Powershell output to a file on MEDC
Hello, Is it possible to execute a PowerShell script to windows machines through Desktop central and then save output to file on MEDC server? My colleague suggested that we can pass on the FTP credentials within powershell script to upload the output
Some DC agents not update inventory scan resut and last contact time
Hi Desktop Central 10 build 10.0.657 On some computers, there is a problem with the update inventory scan result and and applying configurations. These computers have the same error in dcdatatransferdown.log and dcdatatransferup.log - Unknown Error. Code
Inventory cleanup SQL
Hello All, We have converted our Desktop central back end to SQL. As part of our server decomishioning process we need to remove the server from desktop central inventory. Is there a stored procedure I can call with a machine name or something that will
Another one for the to-do list: UI improvement
Adding domain computers to SoM This view is pretty hopeless, it needs to be a list, not a window of tiles. **Image Deleted** Please DM/email me if you require it.
MDM doesn't work after upgrading to 10.0.636
Good day, MDM doesn't work after upgrading to 10.0.636 The mdm page does not open Infinite page loading
Search for a specific file in File Manager
Is there a way to search for a specific file or find all files with a specific extension using File Manager? I have a need to find all .PST files on all managed machines and download them. The only report I can find is the on that shows me the total
Export list of all Monitors
Is there a way to export list of all Monitors? For now each of them is visible only in Hardware Inventory, inside details fo each endpoint. Cannot figure out how to make report ie. "Monitor_Model;Monitor_serialNumber;Connected_Endpoint"
Report on Installed Fonts on client machines
Any way to achieve this with Desktop Central? Had some licensed fonts deployed and would like to report on who has what. Thanks,
Missing Agent
I have a user whose machine is in the ME inventory but they do not have the agent running. They have the directoryAs you can see there are a lot of files missing from the directory. How can I recover he agent function without Administrator access to the
How to get software report that same as control panel of windows
Hi, I have requirement from my manager. He want the software inventory report that get information from windows control panel/programs and feature menu. Could you please suggest me how to got them. Best Regards,
Generate SMS or Email alerts when a remote office distribution server is down or is not replicating
We think it would be helpful to have it set so if a distribution server goes down or loses connection with the central server we can generate an email or SMS alert. Right now we handle this by manually checking the remote Offices screen daily
How to determine if agent has new configuration file
We implemented the secure gateway server toward the end of the year last year so we could better manage our remote users. At the time, most of the clients were on ver 10.0.5xxx. The most recent version of the client that we have deployed is 10.0.6xxx
Search in Domains / organizational units (OU) to be synchronized not working proberly
you can search for complete domains or ous which are synchronized but you cannot search for a domain where single ous are synchronized
Agent Update
"agent needs to be updated, uninstall it and install it again" perform this operation automatically as soon as the message appears occurs when switching from e.g. patchmanager agent to dekstopcentral agent
API SOM COMPUTERs
When i query the SOM computers module through the API it only returns 25 results. how do i return all of the computers?
unable to install Windows 10 H2 feature pack
Hi, We are trying to nstall the Windows 10 H2 feature pack on our Windows 10 machines with patch managment. Did download the Win10_20H2_v2_Dutch_x64.iso file and put it in the patch store and then try to install it on one of the Windows 10 PC that shows
Remote controll - conenction problem
Hi there, i would like to ask if you have an experience with problem like this : I stopped be able to connect to all computers and when open new web browser windows i'm getting this error. Im prety sure that this port is opened and telnet is working
installing Patchs
Hi Is it possible to install Windows 10 updates from WAN on the laptops that have remote agents? beacuse of the Covid-19 many of the users are working from home for sometimes now and thier laptops need to be updated. Before the Covid-19 laptops get thier
How to get S.M.A.R.T. status?
Is there any way to get S.M.A.R.T. status for hard disks out of Desktop Central? i'm stumped!
AD Disabled Reporting
Is it possible to exclude devices that are disabled in AD from reports in Desktop Central? This would help me report on the actual active machines rather than possible historical data.
Adding a Gateway Server
Just a question in regards to the gateway server. We are looking into add one, will we have to re-push all of the clients in the field back out or will they auto update themselves? Also, if we need to change the FQDN, how will this affect the communication
Manage more than desktop
Hello Desktop central is based to manage desktop with agent setup on each assets for patching assets and remote controle Is it possible to extand management for inventory all IT assets (statics desktop assets, printers, switchs), and have also relationships
Windows Patching Compliance with Asset module
Hi there everyone - I would like to see if our agency can monitor compliance with the Windows Updates via the Asset module. Has anyone had any success with this?
Any ETA/Roadmap to integrate floor plan visual ?
Hello Do you have any ETA/Roadmap to integrate floor plan visual ? Regards
User Profile Migration without deploying new image
Hi team, Is it possible to migrate the user profiles directly without deploying a new image, it seems to be we can only migrate user with OS Deployment. It would be really great if we are able to migrate profile without reimaging as it save lot of time
Office patches breaking Office Installs for users with Project/Visio installed.
Hi, For the last 3 patch cycles Ive been having an issue with my clients that have Visio/Project installed additionally to the default office suite losing their default file associations, unable to repair, unable to uninstall office, musr run the MSRA
Inventory clean up
How can we clear the inventory and have it rebuilt with the next scheduled scan? We are having issues where inventory reports are not correct. If I look at Software and say look at Winzip. On the initial screen it will say we have 28 managed installations. If I click on the 28 it takes me to the screen where it lists all of the computers that have the software. This list will only have 5 machines, but the Managed /Network installations still says 28. Essentially, I would rather have the machines
Tech Support for Desktop Central
Hello Folks, Does Desktop Central tech support was always bad or it's new?
Desktop Central agent installed on the root of C:\
There has been instances of finding DC agents installed on the root of C:\ drive this can be easily corrected when in office but looking for a method to identify all agents that are installed incorrectly like this. perhaps a script to correct it. Thank
Sync Asset Owner with SDP
All our assets that scan to DC are also in SDP. Is it possible to migrate (automatically) the Asset Owner information to DC from SDP?
Exclude Server from disk space email alerts
I have a network security video server that will almost always be lower than the 10% threshold that we have set for email alerts. I don't want to turn off the alerts, but is there a way to exclude that specific server from alerting for this specific
SOC rendering much slower on .581
I'm noting much slower rendering of the SOM web page under .581 even when I have it set to display only 25 endpoints. Is anyone else seeing this issue?
Launching threat and vulnerability management add-on for Desktop Central
We're so glad to inform you with the all new threat and vulnerability management add-on for Desktop Central, you can easily extend an array of security features to machines that are already managed by Desktop central. The security capabilities of the add-on includes: Vulnerability assessment and prioritization Automatic correlation of patches Security configuration management Web server hardening End-of-life audit High risk software uninstallation Port audit Dive right in to learn more about its
After installing 10.0.557
After installing build 10.0.557 I am now getting email notifications of users hard drives being low on space, and software being removed and hardware drives being added and removed where is this setup and how can I modify these settings
Inventory scan failing on all Surface Pro 4 systems
We have a few hundred Surface pro 4 devices and on every device the asset scan is failing. Other Surface Pro models have no problem. Has someone maybe encountered the same problem?
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