Can I automatically assign a job to a technician regularly?
Hi there I've just been using this software for a week now and my Manager would like me to use it to automatically assign some of the work that the dept does regularly (eg daily) to a technician without me having to manually issue the job. Can i ask if
End of support communication
Hello SDP, Do you have a process regarding the end of support version of SDP? Where can we find this info?
Is there a report to show technician permissions, roles, and support groups?
I want to complete an audit of the technician permissions and roles to ensure they are consistent and applicable. Is there an existing report or way to pull this information?
Problem with BOT in Microsoft Teams integration
Hi, i made integration (from this URL https://help.servicedeskplus.com/integration-with-microsoft-teams) our Servicedesk Plus ( 14.5 build 14503) with MS Teams and i have problem with BOT - does not work. For example Request List View Personal App is
SD-115664 : The size of inline images in incoming emails is limited to 3MB.
Hi I see in the release notes : SD-115664 : The size of inline images in incoming emails is limited to 3MB. Note : If the inline image size exceeds 3MB, the image will be dropped from the email and the sender will be notified. Is there a way to adjust
Add attachment to an template?
I was wondering if anyone know if you can add an attachment to a template? We want to add a document that people need to fill out for certain requests and figure it would be easier if they could download it directly from the new request (template) instead of sending them to a link.
requester change
Hi there for an on-boarding process made up of multiple correlated and sequential tickets, I need in given child request to set as requester the approver of the parent request Any idea? I found difficulties in retrieving the approver ....especially :-)
Edit Asset Template
Hi, Is there away to edit the asset template to add/remove fields from the default template that opens when creating a new asset. Thanks
AssetExplorer Network scan - Unknown IPS
When i try to scan a single IP Address, I get the error "FAILURE: Cannot identify model of this device." Also, "Unknown IPS (IPS)." I've verified the crednetials and that port 161 is open.
Change approval by email
When people replies to a change approval notification email what word(s) do the system look at in order to determine that the approver want to approve or reject the change? In our case, the system received an out-of-office email from an approver but it
[SDF-61622] Add vCenter to assets in Service Desk Plus
Hello How can I add VMware vCenter to assets in Service Desk Plus? I do this easily in OpManager but I can't do it with the same Credential in Service Desk Plus and it gives Failure: Credential is not configure. In general, i want to add all ESXi's with vCenter discovery. Thanks
Masterclass 2024: Episode 3—Streamlining incident management workflows with ServiceDesk Plus [Apr. 25]
Hi there, We are excited to invite you and your team to the third episode of this year's ServiceDesk Plus Masterclass series. In the third episode of Masterclass 2024, you'll learn about the key incident management capabilities available in ServiceDesk
Any way to auto-assign the Technician as the same Request
Is there a way to auto-assign the Technician as the same Requester, that is, the Technician = Requester field?
Network scan
Hello SDP, What SDP infrastructure component is used for the network scan? Tomcat?
Is there a way to view ticket details from custom dashboard report?
Hello, is there a way to view ticket details by clicking on a custom dashboard report? For example, from a tabular report in bar chart format? In other ticketing systems, users are able to click on columns and view the tickets within that column. That
End of Life Announcement for Microsoft Exchange Web Services (EWS) for Exchange Online
Dear users, We would like to bring to your attention that Microsoft will retire their Exchange Web Services (EWS) for Exchange Online and Office 365 starting from October 1, 2026. https://techcommunity.microsoft.com/t5/exchange-team-blog/retirement-of-exchange-web-services-in-exchange-online/ba-p/3924440
Missing search results - Re-Index question
Hi, We recently had an issue where we would search for a value in a request field and SDP would not find it. I called support who had me take the service offline and run reindex requests batch file. Now the records are found. Thanks! But my technicians
Network scan command used to fetch information of the device
Hello SDP, What technical command is used by SDP to fetch the information of the devices running a Network scan (SNMP or SSH)? What privilege is needed to the account in order to get the information?
Double Prompt Confirm Message during Form Submit (FAFR)
Dear All, On form submit (FAFR) we've wrote the below Script to prompt the message for the Requester before submitting the request but using the below script it double prompt the message (twice). Please kindly guide me to allow or provide the updated
Using a Global Variable to update Additional Application Fields
Hi! Can you tell us more about Global Variables? Can I use a global variable to fill in Additional application fields? If this does not work, is it possible using Deluge to fill in an Additional field of the Application with the value of the decrement
Webhook post function parameters
Hi, Team, It is said on "https://help.servicedeskplus.com/webhooks" that "Post function will get input of source object (SDP request, diffJson) and response of third-party application." I can't see how I get this information on a global function. Your
Will ManageEngine applications continue to work after an in-place upgrade from Windows Server 2016 to Windows Server 2022?
Our ManageEngine applications are currently running on a Windows Server 2016. We are currently running ServiceDesk Plus, AD360, ADAudit Plus, ADManager, and ADSelfService. Our SDP database is running on a separate Windows Server 2016 running Microsoft
The software suite still shows in asset after I deleted the software
I use ServiceDesk Plus V14620 and EC V11.2.2335.3 for asset management. I have meeted an issue now. For ease of management, I have added various versions of software such as Anaconda as a software suite (for example, I named it Anaconda (suite)). Afterwards,
IBM Security Identity Manager
Has anyone integrated Service Desk Plus with IBM Security Indentity Manager (iSim) now called ISVG? Our end users will request security access to a certain application through ISVG but there is not ticket in SD to assign a license unless the end user
ServiceNow Integtation : where is servicenow_config.json?
HI all - I'm trying to configure ServiceNow via Deluge (not python) and I'm wondering where the servicenow_config.json scrip it? I'm unable to locate it on my server. If I need to create it, what folder does it belong in? Also, if I setup multiple customer
Upgrade from 14505 to 14600 successful but UNABLE TO START INTANCE : URGENT
Hello - I upgraded from from 14505 to 14600 and everything said successful. However, the instance will not start. This is a production instance so if someone can help me out ASAP I would really appreciate it. I will upload the logs to Bonitas. In the
Notification on expired certificate
Hello SDP, Is there a way to generate a notification (warning) on assets (that have an attribute as "expiration date field") before it's reached? Thanks in advance for your support.
How to add field values to UDF field (type: picklist) using REST API
Hi, I have a scenario where, let's say we have users logging request for computer equipment(eg laptop mouse, etc.) but the request must have a valid project number. The valid list of project numbers exist in an external system(eg Oracle Financials). I
Custom SDP Report
Dear Team , I am looking for a report that will show me all the support groups, the owner and group technician in charge I have this report, but it doesn't show me what I need select qd.QUEUENAME "Support group", au.FIRST_NAME "Technician",AaaContactInfo.EMAILID
Background Image Login Screen ServiceDesk Plus
Hi Does anybody know how to remove the borders around a background image for the lock screen? I have imported an image put it only fills part of the page but I'd like it to show fullscreen. Thank you
I need restore database servicedesk plus ver 4.0
I need to restore a servicedesk plus database from version 4.0. Is there a chance to get that version? What options do I have if not possible? My server's disk got corrupted and I only have the files .dat the backup
How to stop "Site" Field from changing when changing templates
Hello, Wondering if anyone else is having this issue or found a work around. We have multiple Service Category and Incident templates setup and we have noticed when converting an incident to a service request or even updating one service request template
SLA Report
Could someone provide the MSSQL code to produce the following report which is based on closed requests? I would like two versions, one for the previous week and one for the previous month. Priority Requests SLA % 1 5 100% 2 20 90% 3 150 75% Thanks in advance. Rohan
Change Management - Amend Scheduled Start/end date on Submission page after dates have passed
Hi, I am extremely new to SD+ so apologies in advance if this is documented somewhere. We have a number of Changes that are at Implementation > In Progress status, with dates now in the past & work not yet implemented. These date fields are those set
Conditional Notification Recipient
I have setup an onboarding request that is submitted by a member of the HR team. I would like to automatically trigger an email message to the new employee's manager. The manager is selected from a user lookup field that I have added to the request. Is
Due Date
I have a field called “Last Working Date” How to make the due date of the request and End date for the tasks matches the Last Working Date field which is the additional field in a specific template?
Tasks visible to Requesters
Hi Is there an option to make the Tasks visible to the Requester of the Request? The Requester should see how many of the tasks are already completed. Regards, Markus
[Tips & Tricks] Sending out custom notifications made easy.
Hello Folks, As a part of Request management, e-mail notifications help us notify users on important occurrences in a request. ServiceDesk Plus has default email notifications however we cannot have these notifications sent based on conditions. You might even need these notifications to go to a bunch of users. I hope this post helps you achieve this in the simplest way. In earlier versions, script-based custom triggers provided flexibility to send out custom notifications based on conditions. With
Send Notification Autocomplete with Comma in display name
Noticed when searching for a recipient in the to/CC fields in a send notification window that when searching for a name with a comma in it, as soon as the comma is typed, the form clears and resets your search. For example, the user may be setup as Smith,
API Issues
Upon upgrading to version 14720, all of forms that use an API are no longer working with the error message below. {"response_status":{"status_code":4000,"messages":[{"status_code":4001,"field":"authtoken","type":"failed","message":"Extra parameter(s)
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