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                      • Announcements

                      • Join us at Shield NxG Roadshow 2026 → Cochin • Coimbatore • Hyderabad • Delhi

                        Hi there, ManageEngine is back with its next-gen IAM & Cybersecurity event, Shield NxG Roadshow 2026 happening in Cochin, Coimbatore, Hyderabad, Delhi! Join our senior technology evangelists as they share insights on securing, managing, and auditing hybrid

                      • Important: SDP iOS Push Notification certificate expired on 21st December 2025

                        Dear Users, ServiceDesk Plus iOS push notification certificate expired on 21st December 2025. Hence to overcome push notification issue, please follow the steps outlined below: 1. Shut down the ServiceDesk Plus application. 2. Navigate into <SDP_home>\conf

                      • Discrepancy in Service Level Agreement (SLA) Calculation

                        Dear all, A bug was identified starting in build 15210 and a patch for this issue has been released in build 15240. Issue: An incorrect SLA is applied to requests that follow the transition Open → Resolved → Reopen, meaning requests that are reopened

                      • Upcoming New Features

                        Hello all, We are glad to inform you that several significant features are scheduled for an upcoming release. Please note that the final scope of these features may be subject to change or postponement as the release progresses. 1) Request Workflow: Request

                      • Discontinuation of Web Remote Functionality

                        Dear users, We would like to bring to your notice that Web Remote functionality will be discontinued from ServiceDesk Plus/Asset Explorer due to its dependency on the third-party library SparkGateway. For new installations, this will come with immediate

                      • Most Discussed Topics

                      • How to add extra approvers at own approval level?

                        Currently I have this custom function that runs when specific conditions apply. But the problem is that the Request template is also set to send to $REPORTING_TO$ This means that it will add all three to the same approval stage. How can I add a new stage

                      • SLA Recalculation is not accurate when changing status from Resolved to Open when SLA has been edited

                        Steps to reproduce 1. Create a ticket/request that has assigned SLA so that due by time will be set. 2. Process the ticket/request until it was Resolved. 3. Edit the SLA, like adding escalation for a specific technician. 4. Manually reopen the resolved

                      • Error updating to 15.200

                        Hi, Team, After successfully upgrading the UAT environment, I've got these alerts on the production environment:and then, I ran initpgsql.bat, then I selected the ppm file. It began the installation, but stopped when moving from 16% to 20% - the window

                      • How can I change the default filter for all requesters?

                        Hi, how can I change the default filter for all requesters? I want to change the filter from "My Pending Requests" to "All My Requests".

                      • Problem to Change Associations

                        Hi, I can't associate several changes to a problem. Is there a limit to only one change per problem or am I missing something?
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