[Community Digest] ServiceDesk Plus - June 2020

Here is the summary of the activities that happened in the month of June 2020!

Service Packs:

A total of four service packs (11117,11118,11119,11120) with numerous features and issue fixes have been released. Please refer to our ReadME article for complete details.

Product News:

• Support for Asset Servlet API is discontinued from the build 11119
  
• Introducing our in-house scripting language Deluge for ServiceDesk Plus
  

User Education and Resources:

Implementing an effective change management process with ServiceDesk Plus

Masterclass 2020 series

ServiceDesk Plus Tutorial Videos

Tips & Tricks:

Customize ServiceDesk Plus the way you want

Excel ITIL Change Management with Standard Changes

A Guide to troubleshoot issues related to ServiceDesk Plus notifications

Blogs:

Change Management: White Paper

11 IT ServiceDesk Tasks that should be automated to boost performance and quality

ServiceDesk Plus Free! Software for Small Business Enterprises

How ITIL distinguishes an Incident and a Problem

For Your Information:

Exclude IT Assets from scanning

Prevent Redundant Approvals

Request cannot be completed - Impact and Urgency

Term of the Day:

API

Web Server

RAT

IoT

FCR

HTML

HelpDesk Report Tool

Phishing

Failover

Two Factor Authentication (TFA)

Ticket Filters

Firewall

Thin Client

Personally Identifiable Information

Proxy Server

IAM

Timesheet

ITOM

Sandbox

VPN

BPO

Virtualization

That's all for now, PitStoppers! Watch this space for more updates and news.

Cheers..!

• Topic Participants

• Dinesh Bhaskaran