[Term of the Day]: RAT

Term of the Day

“Remote Assist Tool”

Definition — What is RAT?

Remote Assist Tool is one of the popular tools used in the IT sector. Remote tools have made it possible for anyone to connect from anywhere in the world with lots of ease and flexibility. In the HelpDesk environment, IT professionals use these remote tools to access remote user's servers or networks without being physically present in its location, thereby saving time and reducing the complexity and increasing user satisfaction accordingly.

The remote tool enables the ability for the users and IT professionals to perform multiple functions remotely like running diagnostics, troubleshoot issues, install/uninstalling software, and much more.

The remote tool comes with myriad options, even they allow access and take control of end-user workstations or sever from devices like smartphones, tablets, etc. Click here to know more about Remote tool in ServiceDesk Plus.