[Term of the Day]: API

Term of the Day

“API”

Definition — What is API?

API stands for Application Programming Interface, which is a mechanism that allows the interaction between multiple applications using a set of rules. API is popular nowadays, it can be found in almost every application. In the helpdesk environment, it acts as a bridge between applications and allows to access the features or data of other applications or services through a set of functions and procedures.

Once the helpdesk is bridged with other applications or web services, end users can raise, update, view, and close tickets, etc without logging into the application. REST API is web standards-based architectures that are commonly used in ticketing tools for operation like (GET, PUT, DELETE, and POST) with HTTP protocol. Click here to know more about API and its adaptation in ServiceDesk Plus.