[Term of the Day]: BPO

Term of the Day

“BPO"

Definition — What is a BPO?

BPO is an acronym for Business Process Outsourcing, also sometimes referred to as IT-enabled services, or ITES. It's the business practice where a company outsources a part of its operations to a third-party company or some external service provider so that it can focus more on its core business activities. The services may include accounting, payroll, HR, IT services, telemarketing, social media marketing, and more.

Basically, BPO fills the supplementary business functions with services that could be technical or non-technical.

The business trend in the last 10 years, has a major shift in the way people think about outsourcing. It's not only a smart way to save money, but outsourcing allows you to reach professionals that may be in short supply or unavailable locally, all reputable and competitive outsource IT firms offer 24/7 support plans there are much more benefits. It has also become a business need today, due to the unprecedented economic recession caused by Coronavirus (Covid-19).

BPO is also familiar to us as Information Technology Enabled Services (ITES). Most of the time business processes are information technology-based. Further to this, KPO (Knowledge Process Outsourcing), RPO (Research Process Outsourcing), and LPO (Legal Process Outsourcing) are the sub-segments of the business process outsourcing industry.

ManageEngine provides a wide range of tools suitable for BPO's.