Help desk technician
Unable to log in with a domain account and receiving the "An error occurred while fetching account details" message
Issue description Users may see the following error while attempting to log in with a domain account: An error occurred while fetching account details. Contact support@admanagerplus.com for assistance. This happens even when the domain is properly ...
Why am I getting the error message "Error in adding help desk technician(s)"?
Issue description While adding help desk technicians in ADManager Plus, you may get the message “Error in adding help desk technician(s).” This issue blocks the creation or update of technician accounts, impacting role delegation. Possible causes ...
How can I delegate help desk roles to AD groups using ADManager Plus?
Objective Organizations often manage help desk access based on AD group membership to simplify permission management. Assigning roles to groups in ADManager Plus helps ensure that all members inherit the same delegated permissions automatically. This ...
How to configure an additional Active Directory domains in ADManager Plus
Objective This article explains how to configure Active Directory domains in ADManager Plus to enable full use of its capabilities. Proper domain configuration allows you to automate tasks, delegate responsibilities, generate detailed reports, ...
How can I set a default template for a help desk technician using ADManager Plus?
Objective This article explains how to assign a default user creation template to a help desk technician using ADManager Plus. Using templates ensures consistency by predefining fields such as department, office, group memberships, and naming ...
How can I delegate specific attributes for user creation to a help desk technician using ADManager Plus?
Objective This article explains how to delegate specific Active Directory attributes to help desk technicians using ADManager Plus. Granular delegation ensures technicians can perform only the actions they are authorized to carry out, such as ...
How can I delegate permissions to help desk technicians to enable MFA for Microsoft 365 users?
Objective This article explains how to delegate permissions in ADManager Plus so that help desk technicians can enable or manage multi-factor authentication (MFA) settings for Microsoft 365 users. This delegation ensures that routine MFA ...
How can I delete and recreate a technician group in ADManager Plus?
Objective In some scenarios, technician groups in ADManager Plus need to be deleted and recreated. For example, to apply updated help desk roles or restructure technician assignments. This article explains how to properly delete a technician group ...
How can I remove help desk groups or roles assigned to technicians in ADManager Plus?
Objective This article explains how to remove help desk groups or roles assigned to technicians in ADManager Plus. Over time, organizations may restructure teams, change responsibilities, or offboard technicians. Deleting unused or outdated ...
Error: Invalid login name/password
Issue description When attempting to log into ADManager Plus as a technician, the system displays the error: Invalid login name/password. Possible causes Incorrect username: The username entered is misspelled or incorrect. Incorrect password: The ...
Fields appear greyed out for the technician while creating or modifying Active Directory users using ADManager Plus
Issue description In ADManager Plus, help desk technicians may notice that certain user fields in the creation or modification template appear greyed out, restricting them from editing these attributes. However, these fields remain visible and ...
Attempting to edit Microsoft 365 objects in ADManager Plus, but encountering the message: Please contact your administrator.
Issue description In ADManager Plus, even if a technician has the super admin role, Microsoft 365 tenants and licenses must be separately delegated to enable proper management. This allows administrators to control and narrow down the list of tenants ...
How to configure two-factor authentication (2FA) for technicians in ADManager Plus?
Objective: To configure two-factor authentication (2FA) for technicians in ADManager Plus. Solution: You can configure a secured login to the ADManager Plus console by configuring two-factor authentication (2FA). If ADManager Plus technicians have ...
Error message: Help Desk Technician account is blocked
Error Message : Help Desk Technician account is blocked. Possible Reason : The help desk technician might have entered wrong password multiple times while logging into ADManager Plus. Resolution:The Help Desk Technician needs to wait for N number of ...
While adding technicians, I get the following error message: Error in adding help desk technician(s)...
Error message: While adding technicians, I get the following error message: Error in adding help desk technician(s)... Possible cause: 1. This message indicates that you have reached the limit for the maximum number of technicians permitted as per ...
Error in creating a help desk technician; License count exceeded.
Error message: Error in creating a help desk technician; License count exceeded. Possible cause: If the license has been purchased for 1 domain and 5 help desk technicians, only 5 technicians can be added, and this count excludes the ADManager Plus ...
How to display and export LAPS Information in reports
Steps to allow technicians to export the LAPS password in reports: 1. Log in to ADManager Plus. 2. Navigate to the Admin tab. 3. Under General Settings, click Security and Privacy. 4. In the Privacy Settings tab, check the Allow technicians to export ...
How to set a default template for a help desk technician
This article will explain how you can set a default template for a helpdesk technician. Navigate to Delegation Tab > Help desk Delegation > Help desk Technicians. Click the edit icon against the technician for whom you would like to set the default ...