Error message: Help Desk Technician account is blocked

Error message: Help Desk Technician account is blocked

Error Message :

Help Desk Technician account is blocked.

Possible Reason :

The help desk technician might have entered wrong password multiple times while logging into ADManager Plus.

Resolution:

The Help Desk Technician needs to wait for N number of minutes as specified in the portal by the admin to have their account unblocked.

To check this, kindly navigate through Delegation > Configuration > Logon settings > General > Block User settings.

                    New to ADSelfService Plus?

                      • Related Articles

                      • Error in creating a help desk technician; License count exceeded.

                        Error message: Error in creating a help desk technician; License count exceeded. Possible cause: If the license has been purchased for 1 domain and 5 help desk technicians, only 5 technicians can be added, and this count excludes the ADManager Plus ...
                      • While adding technicians, I get the following error message: Error in adding help desk technician(s)...

                        Error message: While adding technicians, I get the following error message: Error in adding help desk technician(s)... Possible cause: 1. This message indicates that you have reached the limit for the maximum number of technicians permitted as per ...
                      • How to granularly delegate attributes to a help desk technician

                        Steps to granularly delegate attributes to a help desk technician in ADManager Plus: 1. Log in to ADManager Plus and navigate to the Delegation tab. 2. Navigate to Help Desk Delegation > Help Desk Roles. 3. Click the Edit icon in the Actions column ...
                      • Error code: 8007200b

                        Error message: The attribute syntax specified to the directory service is invalid Reasons: 1. This error occurs when you are trying to input a blank value for an attribute in the CSV file. 2. This error can also occur when the DN or a particular ...
                      • How to set a default template for a help desk technician

                        This article will list the steps to set a default template for a help desk technician. Log in to ADManager Plus and navigate to the Delegation tab. In the left pane, click Help Desk Technicians. Click the edit icon in the Actions column against the ...