When attempting to log into ADManager Plus as a technician, the system displays the error: Invalid login name/password.
Incorrect username: The username entered is misspelled or incorrect.
Incorrect password: The password entered is wrong due to typos or outdated credentials.
Password no longer valid: The user’s password has expired, preventing login.
Authentication issues: There can be problems with the configured authentication method (e.g., ADManager Plus Authentication, AD Authentication).
Account lockout: Multiple failed login attempts can temporarily lock the account.
Ensure you have administrative permissions to access the ADManager Plus and AD.
Ensure the username is entered correctly, without typos or case sensitivity issues.
Select and generate the following reports:
All Users - To see all users, including the one in question.
Locked-out Users - To directly check if the account is locked.
Disabled Users - To directly check if the account is disabled.
Analyze the status of the user in the above generated reports.
In the All Users report, click the magnifying icon to search for the user by logon name and ensure that the same logon name was used during login.
If the account appears in the Locked-out Users report, it indicates that the account has been locked out, which is why the user is unable to log in.
If the account appears in the Disabled Users report, it indicates that the account has been disabled in AD.
Navigate to the Reports tab > Password Reports > Password Status Reports > Password Expired Users to directly check if the account password is expired.
Navigate to the Management tab > User Management > Bulk User Modification.
Choose the appropriate action based on the issue:
Enable/Disable User - To enable the user.
Unlock User Accounts - To unlock the user.
Reset Password - To update the password.
Once the account is active, try logging into ADManager Plus to confirm access.
Navigate to Delegation > Help Desk Technicians and periodically verify that the user is listed as a technician with the correct roles assigned.
Admins can proactively monitor failed login attempts or errors like Invalid login name/password to identify and resolve issues before the technician reports them.