Issue description   

When attempting to log into ADManager Plus as a technician, the system displays the error: Invalid login name/password. 

Possible causes   

• Incorrect username: The username entered is misspelled or incorrect.

• Incorrect password: The password entered is wrong due to typos or outdated credentials.

• Password no longer valid: The user’s password has expired, preventing login.

• Authentication issues: There can be problems with the configured authentication method (e.g., ADManager Plus Authentication, AD Authentication).

• Account lockout: Multiple failed login attempts can temporarily lock the account.

Prerequisites   

• Ensure you have administrative permissions to access the ADManager Plus and AD.

Resolution 

Step 1: Verify username while logging into ADManager plus 

Ensure the username is entered correctly, without typos or case sensitivity issues.

Step 2: Validate user status in ADManager Plus   

1. Log in to ADManager Plus, use the built-in admin account or a Super admin account.
   
2. Navigate to the Reports tab > User Reports.

3. Select and generate the following reports:
   

• All Users - To see all users, including the one in question.

• Locked-out Users - To directly check if the account is locked.

• Disabled Users - To directly check if the account is disabled.

4. Analyze the status of the user in the above generated reports.

• In the All Users report, click the magnifying icon to search for the user by logon name and ensure that the same logon name was used during login.

• If the account appears in the Locked-out Users report, it indicates that the account has been locked out, which is why the user is unable to log in.

• If the account appears in the Disabled Users report, it indicates that the account has been disabled in AD.

5. Navigate to the Reports tab > Password Reports > Password Status Reports > Password Expired Users to directly check if the account password is expired.

 Step 3: Reactivate the user account or update the password 

1. Navigate to the Management tab > User Management > Bulk User Modification.

2. Choose the appropriate action based on the issue:

• Enable/Disable User - To enable the user.

• Unlock User Accounts - To unlock the user.

• Reset Password - To update the password.

3. Once the account is active, try logging into ADManager Plus to confirm access.

 Tips   

• Navigate to Delegation > Help Desk Technicians and periodically verify that the user is listed as a technician with the correct roles assigned.

• Admins can proactively monitor failed login attempts or errors like Invalid login name/password to identify and resolve issues before the technician reports them.

Related topics and articles   

• Password reports in ADManager Plus

How to reach support