Login page error: Username/Password is incorrect.
This article will explain the possible scenarios at which you can encounter this error and the steps you can take to resolve them.
Scenario: When you try to login with your technician credentials (login using your AD account) to the ADManager Plus web console.
Potential root causes:
- The entered credentials might be incorrect.
- Domain Controllers are not reachable/communicable.
Troubleshooting steps:
- Check if you are
able to login to any of your domain controllers to check if the AD account
credentials are fine.
- Login to product as
the inbuilt admin of the product & check the Domain Settings page
for any error messages related to Domain Controllers sync/connectivity.
- If you don’t find
any error messages in the Domain Settings page, please update a
privileged account (domain admin preferred) & re-login using the AD
account credentials.
If the issue still persists, contact support@admanagerplus.com.
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