Objective  

This article explains how to remove help desk groups or roles assigned to technicians in ADManager Plus. Over time, organizations may restructure teams, change responsibilities, or offboard technicians. Deleting unused or outdated delegation groups helps maintain a clean and secure environment, prevents unnecessary access, and ensures that only authorized personnel have control over directory operations.

Prerequisites   

• You must have Admin or Super Admin privileges in ADManager Plus.

• The group to be deleted must exist in the delegation list within ADManager Plus.

• Ensure no critical tasks depend on the delegated permissions of the group.

• Back up current delegation settings if needed.

Steps to follow 

1. Log in to ADManager Plus as an admin.
   
2. Navigate to Delegation > Help Desk Delegation > Help Desk Roles.

3. Find the group you want to delete using the search or list view.

4. In the Actions column, click the Delete button next to the group.

5. Ensure the group no longer appears in the list and that its members no longer have delegated permissions.
   

Tips  

• Always double-check that removing the delegation will not affect business processes.

• Inform the group members or owners before revoking delegation rights.

• Use audit logs in ADManager Plus to track delegation changes.

• Periodically review delegation assignments to keep them up-to-date and secure.

• Consider documenting delegation deletions as part of your change management strategy.