How to set a default template for a help desk technician

How to set a default template for a help desk technician

This article will list the steps to set a default template for a help desk technician.

 

  1. Log in to ADManager Plus and navigate to the Delegation tab.
  2. In the left pane, click Help Desk Technicians.
  3. Click the edit icon in the Actions column against the technician for whom you would like to set the default template.
  4. In the Assign templates field, select the desired template in the pop-up that appears. 
  5. Click on the default icon near the template option.
  6. Click Save Changes



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