How to set a default template for a help desk technician
This article will explain how you can set a default template for a helpdesk technician.
- Navigate to Delegation Tab > Help desk Delegation > Help desk Technicians.
- Click the edit icon against the technician for whom you would like to set the default template.
- Click on Assign templates.
- Select the Object and the Template in the pop-up that appears.
- Click on the set as default template icon near the template option.
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