Access to API documentation
Hi ALL We use SDP 11.1 and I need share API documentation to my developers (they are not SDP users) I detect that link ( https://sdp.mydomain.com/SetUpWizard.do?forwardTo=apidoc) requires authentication ( How I can share it without adding developers as
SDP API: How do I look up role IDs for mandatory role fields in a Change template?
In order to create a Change via API, I must know in advance which roles (role IDs) are mandatory before I make the POST request. For example, if "Implementer" and "Reviewer" are mandatory, how can I look this up via API? The change_template layout field
Updating Asset Department Via API
Hello, I am trying to update an assets department via the api, but despite a successful response, the attribute does not change. I've tried just the "department" parameter and the multip valued parameter without success: <multi-valued-parameter name="Assign
INVALID_CSRF_TOKEN in Widget SDP
Hello everyone, probably someone can help me to fix the issue with SDP widgrets. I have a widget, whch succesfully get information through API and provide a list of equipment of currently logged on user. Also i created button for this user in same widget,
Share Request API
Hello, I'm trying to write a script to share / un-share request on ServiceDesk Plus using API and PowerShell. I can't find informations about share request API into the documentation, but following this old thread (https://pitstop.manageengine.com/portal/en/community/topic/share-request-using-api)
Trying to retrieve all open requests for a specific group utilizing the Python API. Running into weird behavior.
Hello, I am trying to utilize python to retrieve all the open tickets for a specific technician group. I have successful connections utilizing the correct api endpoint with a valid api key. So far I am working with the following input_data string, { "list_info":
[SOLVED] Unable to pass reason via rest api to aquire password
Hi, I am trying to get the password for an account via the restapi of password manager pro but I am unable to pass the reason in a way the api would accept it. curl -X GET -k -H "Content-Type: text/json" -H "AUTHTOKEN: <hidden>" https://testing123.uk/restapi/json/v1/resources/52242/accounts/56759/password
Interacting with the ServiceDesk + API utilizing Python
Hello, I am looking to automate some aspects of our ticketing system utilizing Python and interacting with the service desk + API. I am interacting with an on premise Service desk server in case it matters. I have found very little resources online pertaining
GET ALL Assets and Workstations via API
Hello, I am working on a project to import our company's assets data into our local database system using the ServiceDesk API. I have been able to GET asset list data as directed by the ManageEngine documentation (https://www.manageengine.com/products/service-desk/sdpod-v3-api/assets/asset.html#get-asset)
ManageEngine Supportcenter Plus - version 14.2 is available !!
Dear Users, Greetings for the day. We are thrilled to inform you about the release of version 14.2 (Build 14200) of ManageEngine Supportcenter Plus (SCP), which is now available. Several enhancements are now available with this release, including: Custom
SDP API VBA script "input_data" format
Hi, I've been banging my head against the wall for a few days now trying to get a VBA script to add a new request with a certain template. I keep getting below error: {"response_status":{"status_code":4000,"messages":[{"status_code":4001,"field":"input_data","type":"failed","message":"Value
API V3 Get more than 10 results back via postman
I have this working via powershell, not sure why. but I keep getting the same default 10 requests back regardless of my query? {"list_info":{"row_count":100,"start_index":1,"sort_field":"id","sort_order":"desc","get_total_count":true,"search_fields":{"status.name":"Open"}}}
ServiceDesk Plus MSP - version 14.2 - Build - 14200 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 14.2 - Build - 14200. A couple of enhancements available along with this release are as follows : Custom Modules :You can now create custom modules that allow you to manage
API Help using search criteria
Hi, We're using v3 of the API and I need help with the below. I'm trying to return all closed tickets from the previous day per technician: { "list_info": { "row_count": 200, "start_index": 1, "sort_field": "created_time", "sort_order": "asc", "get_total_count":
Execute Query Report API issue
Hi, I want to use Execute Query Report API for custom menu in SDP. In first step I have problem to check API with Postman. I shared Postman screenshot with you to troubleshooting. I don't know I get "Unknown error occurred while processing your request."
API Request for Wake On LAN
Is there a way to use the API for Wake On LAN? We have a lot of remote users and I think it would be helpful to have a form to fill out and submit that will auto send a WOL. Any ideas?
ManageEngine ServiceDesk Plus MSP version 14.0 is available !!
Dear Users, Greetings for the day. I am excited to announce the availability of ManageEngine ServiceDesk Plus MSP version 14.0 (Build 14000) is now available. ManageEngine ServiceDesk Plus MSP is getting better and better !!! I thank all our users for
Custom HCM and Removal from group
So we're working on a integration project between a SaaS application that creates users, and ADMP (ADManagerPlus) which does the AD creation. For the most part we have the creation of users working, but we're trying to figure out how to modify the AD
Issue injecting datetime into ticket
I have gone through all the work I could to generate an epoch date value to inject into the date time in a ticket. Here's my issue, although the value shows the correct date and time when converted online, the date that comes up in the ticket is wrong.
AuthToken in the request is invalid. Unable to authenticate.
i have generated an API Key for one of users and I enter that API Key as authtoken in request headers just like how it's said in the documentation. but i keep getting this response : "AuthToken in the request is invalid. Unable to authenticate." is there
Microsoft Flow Injection of a ticket
Has anyone used Microsoft Flow to API inject a ticket? I would like to build a "wizard" in PowerApps to "On-Board" our Employees. Currently we do it via a SharePoint Form and a flow that emails the data. I would like to be a little more efficient by
Trouble getting started with the API - C# .NET
Having trouble finding a good method of communicating with our new ServiceDesk+ server. I'm trying to do some simple request-based operations and I keep getting this back: I can provide more detailed information, but I've tried so many different configurations that I could spend all day typing what I've found that didn't work, I was hoping someone could provide me with a C# code example that did work.
[API] How to add a conversation through the V3 API?
I'm looking to add conversations, with or without the request_reply type using the V3 API, but there's no documentation available on how to do that. I can add notes, using POST /v3/requests/{id}/notes but I'm looking to add a conversation,
MEEC - API - Bitlocker report
Hi, If using GUI, I'm able to get a bitlocker report with : Computer Name/Domain Name/OS Name/Total Disk Size/Encryption Status/Policy Name/BitLocker Component Status/BitLocker Availability/TPM Availability How to grab the same using API ? Rgds,
Tasks API for getting all tasks not working from postman - status code 4007
Hi, I called an API to fetch all tasks related to request id in postman. But its showing an error 4007 as shown in screenshot. But when I test this API in helpdesk documentation it works: What should I do? Or should I do something else? Thanks in Ad
Access Worklog Timer using API
Is there a way to start and stop the worklog timer from the API?
API Create User "You are not authorized"
When attempting to POST using the create user api for ADManager Plus, I am getting an error message stating "You do not have the authorization to modify the following attributes: employeeID, mailNickname, name". Is this an issue with roles in the ADManager Plus tool for the user or with Active Directory roles itself that the user might be missing to preform this action? The user is setup with the technician role within the ADManager tool already.
Upcoming EOL and Behavior changes of API in SDP MSP 13.0 release
Dear User(s) Greetings for the day. This is a consolidated announcement about our upcoming EOL and Behavior changes of API in ServiceDesk Plus MSP (SDP MSP) 13.0 release. We are working on our next major release ServiceDesk Plus MSP - 13.0. This release
Find list of attachments on a conversation via API?
Hello, I've noticed that the SDP web interface uses: /api/v3/requests/(request ID)/notifications/(notification ID)/attachments/(attachment id) to download a file attached to a conversation item on a request. I'm able to get the notifications via /api/v3/requests/(request
[API] How to update a pick list UDF field through the API?
We currently have several custom UDF pick lists in our instance, and one of them is something we'd like to automatically sync from another source. I'm looking at creating a script to automate this for us so we can be sure the SD Plus UDF pick list stays
Jira API to ServiceDesk API for Changes
Can the Servicedesk API be used to push JIRA information to the Changes area of Servicedesk? We are trying to get our release management integrated into our Change Management process and need to be able to push information from JIRA releases to the Changes
Anyone using the Custom HRMS function?
Is anyone using the Custom HRMS function to connect to a system that uses SOAP API (I think)? We're trying to get ADMP connected to Workday (the built in option only allows the connection to a single Endpoint URL, which means either HCM web service, or
Custom action needed to print the conversation and all attachments
Hi, any help on using the API to print out the whole conversation (basically the Print option, with all the boxes unticked except for the 'Conversation' one), along with all attachments? I know you can use the print preview, untick the boxes, open all
api add user error
I use postman to call API but response error. parameter: { "user": { "first_name": "Peter", "middle_name": "Rabbit", "last_name": "Atom", "name": "Peter Rabbit Atom", "is_vipuser": "false", "employee_id":
Get disabed user list by ADManager API
Hi, I need to get disabled users list by REST API in ADManager Plus v7.1.41. What should I do? Thanks for helping
API call to generate a password
Hello, What is the proper API call using curl to generate a password? curl -k -X GET -H "AUTHTOKEN:$TOKEN" -H "Content-Type: application/json" -d 'INPUT_DATA={"operation":{"Details":{"POLICY":"Strong"}}}' https://pmp.local:7272/restapi/json/v1/passwords/generate
ServiceDesk Plus MSP - version 10.6 - Build - 10603 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 10.6 - Build - 10603. Please refer to the Migration path table available here and upgrade to our latest build 10603. What's new in 10603? SDPMSP-18478: Worklog V3 API V3 API
Max limit for API results from CMDB
I am trying to create a powershellscript which is getting all users from CMDB and writes it all to a CSV. The problem is that i get max 100 rows in return, seems like that is a limit? Anyone can point me in a direction so i can pull all users from the
Upcoming EOL Updates on CTI V1 API
Dear Users Greetings for the day. We are working on our next Major release in which we are removing the support for CTI V1 API. (Tentative release schedule by Mid of Q3-22). The corresponding CTI V3 API is already released and its available in our recent
[SOLVED] API - Project Task dependencies
Hi, Is there a way to get the dependecies between tasks via the Servicedesk Plus API ? I can get pretty much all the other information out, but at the moment I don't see a way to see which tasks a given task depends upon. Thanks Jeremy
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