Greetings for the day.
I am excited to announce the availability of ManageEngine ServiceDesk Plus MSP version 14.0 (Build 14000) is now available.
ManageEngine ServiceDesk Plus MSP is getting better and better !!! I thank all our users for your support throughout our journey. Your feedback is always making us to push extra miles.
The latest version introduces behavior's changes , new features and several enhancements to further improve your experience with ServiceDesk Plus MSP.
Here you go with some of them :
SDPMSP-11931: In-App Notifications for Technicians
SDPMSP-14455: Request Timer Actions
Introducing timer actions to trigger time-delayed custom actions on requests. You can configure timer actions under Admin > Automation > Request Timer Actions.
You can use During Rules and After Rules to execute custom actions at specific delayed time.
SDPMSP-15086: Need More Info during Approval
SDPMSP-19052: Custom Filter Enhancements
SDPMSP-19382: Technicians Personalized Color Settings
SDPMSP-19423: Reports Micro Feature
SDPMSP-19480: Security Meter
SDPMSP-19490: Drill-down Analysis for Requests
SDPMSP-19491: Advanced Customization for Requester Home Page
SDPMSP-19492: Custom Views and Advanced Search:
SDPMSP-19493: Problem Custom Trigger and Problem Custom Function
SDPMSP-19502: Microsoft Teams Enhancements
Please visit our read me below :
Please refer to the EOL / Behavior changes in ServiceDesk Plus MSP - 14.0 version :
Following is the support policy of ServiceDesk Plus MSP :
- Please follow our Announcements on major EOL topic , API changes, feature releases periodically. Please sign up and follow our community to get periodic updates.
- Product support will be offered only for builds that are one year old. To continue receiving support, you will have to move to the latest version of ServiceDesk Plus MSP.
- Service packs released will be applicable only over the latest available build of ServiceDesk Plus MSP.
- Unpublished V3 API support is not available.
We are planning to stop support for version 10.6 and below by Mid of Q2-2023. Hence I request all users to plan your upgrades. Please upgrade to 14.0 version to get more enhancements.
By upgrading to the latest version, you get access to the new features that help improve your help desk performance and enhance IT service delivery. With every release, existing bugs are fixed, thus reducing the number of issues or breakdowns you experience with ServiceDesk Plus MSP.
Please do the upgrade only in a test environment first and based on the result please do the upgrade on the Production environment. You can contact our support at email@example.com for any assistance.
Thanks for your continuous support
Head of Service Delivery
ManageEngine ServiceDesk Plus MSP Team