ManageEngine ServiceDesk Plus MSP - version 15.1 - Build - 15110 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 15.1 - Build - 15110. We have made some major Enhancements and Behavior changes related to Assets and CMBD and many more SDPMSP-24371 : Two factor authentication support for
ManageEngine ServiceDesk Plus MSP - version 14.9 - Build - 14940 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 14.9 - Build - 14940. We have fixed below vulnerability issue in this release SDPMSP-24590 : CVE-2025-8309 : Privilege escalation vulnerability caused by overly permissive
[Security advisory] Authenticated user privilege escalation vulnerability via insecure regex in URL paths
Hello, This security advisory addresses the privilege escalation vulnerability via insecure regex in URL paths in ServiceDesk Plus MSP . We strongly urge all customers to upgrade to the latest version of ServiceDesk Plus MSP immediately. CVE ID: CVE-2025-8309
ManageEngine ServiceDesk Plus MSP - version 14.9 - Build - 14930 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 14.9 - Build - 14930. Major enhancements : SDPMSP-24338 : When the application is running, a full backup can be performed via script using the command backupData.bat/sh --online.
ManageEngine ServiceDesk Plus MSP - version 14.9 - Build - 14920 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 14.9 - Build - 14920. Major enhancements : SDPMSP-24145 : Non IT Assets count in account details page. SDPMSP-24203 : You can now configure Field and Form Rules (On Field Change)
[Free e-book] The handbook for MSPs to achieve profitability
Hello folks, We're excited to share with you our latest e-book that focuses on nine critical metrics for MSPs to achieve profitability in challenging economic times. In this e-book, you'll discover metrics that can give you multiple perspectives into
ManageEngine ServiceDesk Plus MSP Cloud is now available
Dear Users, We have some great news for you ! We are thrilled to announce that ServiceDesk Plus MSP, our unified PSA-ITSM platform, is now available in the cloud. This version offers the advantage of low overhead, easy scalability, and high availability.
ManageEngine ServiceDesk Plus MSP - version 14.9 - Build - 14900 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 14.9 - Build - 14900. Major enhancements : SDPMSP-23986 : Embed Zia Chat Bot in external websites SDPMSP-23988 : ChatGPT Integration SDPMSP-23990 : Vendor Enhancements SDPMSP-23983
End-of-Life (EOL) Announcement for Billing V1 APIs
Dear User(s) Greetings for the day. ServiceDesk Plus MSP V1 APIs for the Billing module will be deprecated in 14900 release. Starting with the 14900 version, access to the V1 Billing APIs will no longer be supported. Impact: Any external products, web
ManageEngine ServiceDesk Plus MSP - version 14.8 - Build - 14830 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 14.8 - Build - 14830. Behavior Change: SDPMSP-23057 : Billing Contract V3 APIs have been added to the REST API documentation tool. Click here to know more. We did a couple
Upcoming Behavior changes in Billing API
Dear Users, Please note that there will be changes to field names in the APIs listed below in our upcoming release 14830. Any external products, web clients, scripts, or desktop applications integrated with these APIs will be affected. It is mandatory
EOL of support to older Operating Systems
Dear Users, Please upgrade your operating systems to the latest versions to ensure application security and uninterrupted and efficient performance, as newer features get added to the application. Note that over the next 3 months, we will progressively
ManageEngine ServiceDesk Plus MSP - version 14.8 - Build - 14800 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 14.8 - Build - 14800. Enhancements SDPMSP-23443 : Custom module Support in Advanced Analytics SDPMSP-23460 : Enhancements in Tasks - Kanban and Classic View Options SDPMSP-23556
ManageEngine Servicedesk Plus MSP - End of Support Builds less than 14.3 version (Build 14300)
Dear Customers Greetings for the day. As per the company Support policy , we are stopping support for all builds / versions that are less than 14.3 version - Build - 14300. This is applicable for all users. I request your understanding and upgrade to
End of Life Announcement for Microsoft Exchange Web Services (EWS) for Exchange Online
Dear users, We would like to bring to your attention that Microsoft will retire their Exchange Web Services (EWS) for Exchange Online and Office 365 starting from October 1, 2026. https://techcommunity.microsoft.com/t5/exchange-team-blog/retirement-of-exchange-web-services-in-exchange-online/ba-p/3924440
ManageEngine ServiceDesk Plus MSP - version 14.7 - Build - 14730 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 14.7 - Build - 14730 Released. Enhancements : SDPMSP-12900, SDPMSP-15080, SDPMSP-15668: Send job sheets to users via email automatically using business rules, custom triggers,
ManageEngine ServiceDesk Plus MSP - version 14.7 - Build - 14700 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 14.7 - Build - 14700 Released. A couple of enhancements available along with this release are as follows : SDPMSP-17227: External Frame support for Home and request modules
ServiceDesk Plus MSP Utilizing ManageEngine DesktopCentral Agent For Inventory
Dear Users, We would like to inform you that ServiceDesk Plus MSP- Remote Asset Explorer (RAE - Distributed scan) will soon be using ManageEngine Desktop Central’s scan component (Desktop Central Agent/DC) for the inventory of Windows, Mac, and Linux
ManageEngine ServiceDesk Plus MSP version 14.6 - Build 14620 is released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 14.6 - Build - 14620. We also released a couple of features in the recent hotfix releases. Please refer to the Migration path and the read me available to upgrade your SDP
ManageEngine ServiceDesk Plus MSP 2023 Update
Dear Valued Customers, Greetings for the day. As we bid farewell to the old and embrace the new, we wanted to take a moment to express our gratitude for your continued support and partnership throughout the past year. As we step into 2024, we are excited
ManageEngine ServiceDesk Plus MSP version 14.5 - Build 14507 is released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 14.5 - Build - 14507. We also released a couple of features in the recent hotfix releases. Please refer to the Migration path and the read me available to upgrade your SDP
Availability of Release Management in ManageEngine ServiceDesk Plus MSP version 14.5 - Build 14503
Dear Users, Greetings for the day. In our ongoing commitment to enhancing your experience, we're excited to introduce the latest availability of IT Release Management functionality in ManageEngine ServiceDesk Plus MSP version 14.5 - Build 14503. This
End-of-Life (EOL) Announcement for Change V1 APIs
Dear users, ServiceDesk Plus MSP V1 APIs for the change module will reach its end-of-life (EOL) on January 31, 2024. Moving forward, any upcoming releases will not have access to the V1 Change APIs. Impact: Any external products, web clients or desktop
Upcoming EOL of API's - Account , Site
Dear Users Greetings for the day. We are writing to inform you about an important update regarding our APIs. As part of our ongoing commitment to providing the best possible service and technology, we are announcing the End of Life (EOL) for the below
ManageEngine ServiceDesk Plus MSP version 14.5 - Build 14500 is released
Dear Users, Greetings for the day. We're happy to announce that ServiceDesk Plus MSP version 14.5 is now available. The latest version introduces behaviour changes , new features and several enhancements to further improve your experience with ServiceDesk
ManageEngine ServiceDesk Plus MSP - version 14.3 - Build - 14306 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 14.3 - Build - 14306. Please refer to the Migration path and the read me available to upgrade your SDP MSP instance. Following is the support policy of ServiceDesk Plus MSP
ManageEngine ServiceDesk Plus MSP - version 14.3 - Build - 14305 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 14.3 - Build - 14305. Please refer to the Migration path and the read me available to upgrade your SDP MSP instance. Please note the behavior changes mentioned in our read
ManageEngine ServiceDesk Plus MSP - version 14.3 - Build - 14303 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 14.3 - Build - 14303. Please refer to the Migration path and the read me available to upgrade your SDP MSP instance. Following is the support policy of ServiceDesk Plus MSP
SAML Authetication is supported in Mobile apps
Dear Users We have introduced SAML authentication support for our iOS and Android apps. This feature will work when the corresponding SDP MSP installation build number is 14200 and above. Please update the instance and the apps to avail this feature.
ManageEngine ServiceDesk Plus MSP - version 14.3 - Build - 14302 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 14.3 - Build - 14302. Please refer to the Migration path and the read me available to upgrade your SDP MSP instance. Following is the support policy of ServiceDesk Plus MSP
ManageEngine ServiceDesk Plus MSP - version 14.3 - Build - 14300 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 14.3 - Build - 14300. A couple of enhancements available along with this release are as follows : Business Rules and Custom Trigger Enhancements. Enhancements in Solution Module
ServiceDesk Plus MSP - version 14.2 - Build - 14200 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 14.2 - Build - 14200. A couple of enhancements available along with this release are as follows : Custom Modules :You can now create custom modules that allow you to manage
ServiceDesk Plus MSP - version 14 - Build - 14001 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 14 - Build - 14001. Releasing Account specific Outgoing Mail server configuration, Site 24*7 Integration and more... Please refer to the Migration path and the read me available
ManageEngine ServiceDesk Plus MSP version 14.0 is available !!
Dear Users, Greetings for the day. I am excited to announce the availability of ManageEngine ServiceDesk Plus MSP version 14.0 (Build 14000) is now available. ManageEngine ServiceDesk Plus MSP is getting better and better !!! I thank all our users for
Upcoming EOL / Behavior changes in ServiceDeskPlus MSP - 14.0 version
Dear Users Greetings for the day. We are working on the next major release ServiceDeskPlus MSP - 14.0. We are bringing more automation , useful features, New API's, behavioral changes along with this release. This thread gives you the consolidated list
ServiceDesk Plus MSP - version 13 - Build - 13002 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 13 - Build - 13002. Please refer to the Migration path and the read me available to upgrade your SDP MSP instance. Please do the upgrade only in a test environment first and
Deprecation of basic authentication in Microsoft Exchange Online
Dear users, As you maybe aware, Microsoft has announced that it will start disabling basic authentication for Outlook, EWS, POP, IMAP, EAS, and RPS protocols in its Exchange Online effective October 1, 2022. https://docs.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/deprecation-of-basic-authentication-exchange-online
Upcoming End-of-Life of Request Admin V1 APIs
Dear users, This announcement is to inform you that we have plans to process End-of-life (EOL) for Request Admin V1 APIs and Worklog V1 as a part of the 2022 Q3 release(Next SDP MSP major release). Post that release, any upcoming releases will not have
Upcoming EOL and Behavior changes of API in SDP MSP 13.0 release
Dear User(s) Greetings for the day. This is a consolidated announcement about our upcoming EOL and Behavior changes of API in ServiceDesk Plus MSP (SDP MSP) 13.0 release. We are working on our next major release ServiceDesk Plus MSP - 13.0. This release
ServiceDesk Plus MSP - version 10.6 - Build - 10609 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 10.6 - Build - 10609. Please refer to the Migration path and the read me available to upgrade your SDP MSP instance. Please do the upgrade only in a test environment first
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