Upcoming EOL of API's - Account , Site
Dear Users Greetings for the day. We are writing to inform you about an important update regarding our APIs. As part of our ongoing commitment to providing the best possible service and technology, we are announcing the End of Life (EOL) for the below
ManageEngine ServiceDesk Plus MSP version 14.5 - Build 14500 is released
Dear Users, Greetings for the day. We're happy to announce that ServiceDesk Plus MSP version 14.5 is now available. The latest version introduces behaviour changes , new features and several enhancements to further improve your experience with ServiceDesk
ManageEngine ServiceDesk Plus MSP - version 14.3 - Build - 14306 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 14.3 - Build - 14306. Please refer to the Migration path and the read me available to upgrade your SDP MSP instance. Following is the support policy of ServiceDesk Plus MSP
EOL of support to older Operating Systems
Dear Users, Please upgrade your operating systems to the latest versions to ensure application security and uninterrupted and efficient performance, as newer features get added to the application. Note that over the next 3 months, we will progressively
ManageEngine ServiceDesk Plus MSP - version 14.3 - Build - 14305 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 14.3 - Build - 14305. Please refer to the Migration path and the read me available to upgrade your SDP MSP instance. Please note the behavior changes mentioned in our read
ServiceDesk Plus MSP Utilizing ManageEngine DesktopCentral Agent For Inventory
Dear Users, We would like to inform you that ServiceDesk Plus MSP- Remote Asset Explorer (RAE - Distributed scan) will soon be using ManageEngine Desktop Central’s scan component (Desktop Central Agent/DC) for the inventory of Windows, Mac, and Linux
ManageEngine ServiceDesk Plus MSP - version 14.3 - Build - 14303 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 14.3 - Build - 14303. Please refer to the Migration path and the read me available to upgrade your SDP MSP instance. Following is the support policy of ServiceDesk Plus MSP
SAML Authetication is supported in Mobile apps
Dear Users We have introduced SAML authentication support for our iOS and Android apps. This feature will work when the corresponding SDP MSP installation build number is 14200 and above. Please update the instance and the apps to avail this feature.
ManageEngine ServiceDesk Plus MSP - version 14.3 - Build - 14302 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 14.3 - Build - 14302. Please refer to the Migration path and the read me available to upgrade your SDP MSP instance. Following is the support policy of ServiceDesk Plus MSP
ManageEngine ServiceDesk Plus MSP - version 14.3 - Build - 14300 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 14.3 - Build - 14300. A couple of enhancements available along with this release are as follows : Business Rules and Custom Trigger Enhancements. Enhancements in Solution Module
ServiceDesk Plus MSP - version 14.2 - Build - 14200 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 14.2 - Build - 14200. A couple of enhancements available along with this release are as follows : Custom Modules :You can now create custom modules that allow you to manage
[Free e-book] The handbook for MSPs to achieve profitability
Hello folks, We're excited to share with you our latest e-book that focuses on nine critical metrics for MSPs to achieve profitability in challenging economic times. In this e-book, you'll discover metrics that can give you multiple perspectives into
ServiceDesk Plus MSP - version 14 - Build - 14001 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 14 - Build - 14001. Releasing Account specific Outgoing Mail server configuration, Site 24*7 Integration and more... Please refer to the Migration path and the read me available
ManageEngine ServiceDesk Plus MSP version 14.0 is available !!
Dear Users, Greetings for the day. I am excited to announce the availability of ManageEngine ServiceDesk Plus MSP version 14.0 (Build 14000) is now available. ManageEngine ServiceDesk Plus MSP is getting better and better !!! I thank all our users for
Upcoming EOL / Behavior changes in ServiceDeskPlus MSP - 14.0 version
Dear Users Greetings for the day. We are working on the next major release ServiceDeskPlus MSP - 14.0. We are bringing more automation , useful features, New API's, behavioral changes along with this release. This thread gives you the consolidated list
ServiceDesk Plus MSP - version 13 - Build - 13002 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 13 - Build - 13002. Please refer to the Migration path and the read me available to upgrade your SDP MSP instance. Please do the upgrade only in a test environment first and
Deprecation of basic authentication in Microsoft Exchange Online
Dear users, As you maybe aware, Microsoft has announced that it will start disabling basic authentication for Outlook, EWS, POP, IMAP, EAS, and RPS protocols in its Exchange Online effective October 1, 2022. https://docs.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/deprecation-of-basic-authentication-exchange-online
Upcoming End-of-Life of Request Admin V1 APIs
Dear users, This announcement is to inform you that we have plans to process End-of-life (EOL) for Request Admin V1 APIs and Worklog V1 as a part of the 2022 Q3 release(Next SDP MSP major release). Post that release, any upcoming releases will not have
Upcoming EOL and Behavior changes of API in SDP MSP 13.0 release
Dear User(s) Greetings for the day. This is a consolidated announcement about our upcoming EOL and Behavior changes of API in ServiceDesk Plus MSP (SDP MSP) 13.0 release. We are working on our next major release ServiceDesk Plus MSP - 13.0. This release
ServiceDesk Plus MSP - version 10.6 - Build - 10609 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 10.6 - Build - 10609. Please refer to the Migration path and the read me available to upgrade your SDP MSP instance. Please do the upgrade only in a test environment first
ManageEngine SupportCenter Plus version 11.0 - Build - 11024 released
Dear User(s) We released SupportCenter Plus version 11.0 - Build - 11024. Please refer the Migration path table available here and upgrade to our latest build 11024. Enhancements: SCP-1547 : Option to include the Bcc field in the emails from SupportCenter
ServiceDesk Plus MSP - version 10.6 - Build - 10608 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 10.6 - Build - 10608. Please refer to the Migration path table available here and upgrade to our latest build 10608. What's new in 10608? Major Enhancements SDPMSP-13172: Support
Behavior changes in upcoming SDP MSP Major release version 13.0
Dear Users Greetings for the day. We are working on our next major release SDP MSP version 13.0 and its due for release within this year end. We are building several features ,more customizations, API in this release. As an MSP application, we should
ServiceDesk Plus MSP - version 10.6 - Build - 10605 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 10.6 - Build - 10605. Please refer to the Migration path table available here and upgrade to our latest build 10605. This release has more customization and widgets enhancements.
ServiceDesk Plus MSP - version 10.6 - Build - 10604 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 10.6 - Build - 10604. Please refer to the Migration path table available here and upgrade to our latest build 10604. What's new in 10604? Enhancements SDPMSP-15208: You can
ServiceDesk Plus MSP - version 10.6 - Build - 10603 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 10.6 - Build - 10603. Please refer to the Migration path table available here and upgrade to our latest build 10603. What's new in 10603? SDPMSP-18478: Worklog V3 API V3 API
EOL for 32-bit installation of ServiceDesk Plus MSP
Dear Users, We would like to inform you that the support for 32-bit installation of ServiceDesk Plus MSP will be deprecated from August 2022. This is in line with several application dependencies, such as PostgreSQL and JRE, removing support for 32-bit
Upcoming EOL Updates on CTI V1 API
Dear Users Greetings for the day. We are working on our next Major release in which we are removing the support for CTI V1 API. (Tentative release schedule by Mid of Q3-22). The corresponding CTI V3 API is already released and its available in our recent
ManageEngine ServiceDesk Plus MSP version 10.6 - Build - 10600 Released
Dear Users Greetings for the day. We are delighted to inform that our SDP MSP 10.6 - version , Build - 10600 is released. We thank all our users who shares their feedback and help us in shaping our application. A lot of features, issue fixes and behavior
ServiceDesk Plus MSP - version 10.6 - Build - 10602 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 10.6 - Build - 10602. Please refer to the Migration path table available here and upgrade to our latest build 10602. Features : SDPMSP-11744: Global Field and Form Rules SDPMSP-12833:
ServiceDesk Plus MSP - version 10.6 - Build - 10601 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 10.6 - Build - 10601. Please refer to the Migration path table available here and upgrade to our latest build 10601. Please check our read me and proceed with the upgrade.
Upcoming Asset Scan behavior changes in ServiceDesk Plus MSP
Dear Users Greetings for the day. We (ServiceDesk Plus MSP) are planning to release the 10.6 version (by End of Jan 22). We implemented a lot of features available between the SDP's 11.0 - 11.3 version in this MSP 10.6 release. Along with this release,
Servlet API and Lower versions Support Update
Dear User(s) Greetings for the day. We found a less number of customers are still using the old release build (i.e., less than 9400 Builds (version 9.4)) also using Servlet API's and MYSQL as DB. Please note, the support for all the above is already stopped and it is conveyed in different ways to users. The latest builds (versions - 10.5 and 10507 Build) have many features, bug fixes, and the application is tuned to provide better performance as well. Regarding APIs as all our enhancements are
End of Support for NTLM protocol
Dear users, We would like to inform that we'll be permanently removing support for NTLM protocol which is considered as an outdated protocol soon in ServiceDesk Plus MSP. End of support means that we will not fix bugs related to NTLM, thus, we strongly
Upcoming 10.6 version release - Behavior changes and EOL Updates
Dear Users Greetings for the day. We (ServiceDesk Plus MSP) are planning to release the 10.6 version (by Jan 22). We implemented a lot of features available between the SDP's 11.0 - 11.3 version in this MSP 10.6 release. Along with this release, as mentioned
Upcoming API changes in ServiceDesk Plus MSP - 10.6 release
Dear Users From ServiceDesk Plus MSP version 10.6, support for Requester and Technician related APIs (v2 API) will be discontinued. We recommend to update your existing user API to the latest version (v3 API) for a hassle-free access to the application.
[Security Advisory] ServiceDesk Plus MSP is not affected by CVE-2021-44228
Dear Users, We would like to inform you that ServiceDesk Plus MSP is not affected by the recent RCE vulnerability (CVE-2021-44228) reported in the Log4j framework. What is CVE-2021-44228 vulnerability? According to the Apache foundation, the reported
End of Support for Quick Books On premise Integration With ServiceDesk Plus MSP
Dear Users Greetings for the day. We are stopping Integration support for Quick Books(QB) On premise software with immediate effect. We request users to migrate to the QB cloud model or you can try our ZOHO Books. For any assistance/clarifications, please
ServiceDesk Plus MSP Upcoming End-of-Life of Request V1 APIs and 10528 Build release Important Update
Dear Customers, Today we are announcing the End-of-life (EOL) from 10.6 version (which is due post Oct'21) for V1 APIs. From that date forward, any upcoming releases will not have access to the V1 Request APIs. All clients and integrations based on V1
Announcement on Two-factor authentication availability in ServiceDesk Plus MSP
Dear User(s) Greetings for the day. ManageEngine ServiceDesk Plus MSP released Two-factor Authentication (2FA) along with its 10527 release. Please refer to the Migration path table available here and upgrade to our latest build 10527. Enhancements SDPMSP-9153,15521
Next Page