ServiceDesk Plus MSP - version 10.6 - Build - 10603 Released

ServiceDesk Plus MSP - version 10.6 - Build - 10603 Released

Dear User(s)

Greetings for the day. We released ServiceDesk Plus MSP - version 10.6 - Build - 10603.


What's new in 10603?

SDPMSP-18478: Worklog V3 API
  • V3 API format for worklogs has been changed. For more details, click here
  • Support for contract-related fields.
Issues Fixed
SDPMSP-18490: Unable to integrate Desktop Central MSP with ServiceDesk Plus MSP build 10600 or later.
SDPMSP-18517: VIP user badge is not shown beside the requesters' names in the add/edit request forms.

Please do the upgrade only in a test environment first and based on the result please do the upgrade on the Production environment. You can contact our support at support@servicedeskplusmsp.com for any assistance. 

Following is the support policy of ServiceDesk Plus MSP :

  • Upcoming EOL Updates on CTI V1 API
  • Product support will be offered only for builds that are one year old. To continue receiving support, you will have to move to the latest version of ServiceDesk Plus MSP.
  • Service packs released will be applicable only over the latest available build of ServiceDesk Plus MSP.
  • We stopped MYSQL Database support.
  • Support for Servlet API is stopped.
  • Unpublished V3 API support is not available.
We stopped support for builds lesser than 10.5 (Build - 10500).  Hence we request our users to upgrade their instance to get further support.

Why upgrade?

By upgrading to the latest version, you get access to the new features that help improve your help desk performance and enhance IT service delivery. With every release, existing bugs are fixed, thus reducing the number of issues or breakdowns you experience with ServiceDesk Plus MSP.

Thanks for your continuous support

Santhosh
Head Of Service Delivery
ManageEngine ServiceDesk Plus MSP Team