MDM Plus has quick and intelligent in-product chat

At ManageEngine, we're constantly refining the way you interact with us. And in-product chat is the fastest way to do it, without leaving the console.

9 out of 10 customers already work this way. So we have redesigned the in-product chat experience around two things that matter most: Speed. Accuracy.

It will now be :

Noticeably faster. Messages send and load quicker.
Zia, our built-in AI assistant, understands and answers more accurately than ever.
When Zia hands over to a support engineer, your context carries over smoothly. No repeating yourself.

What you need to do

To bring you this new experience, chat is moving to newer builds, that have the compatibility to support this. No action is required if you are on any build released this year.

Action required for older builds: If you're running builds 11.1.2410.02 to 11.2.2515.05, upgrade to the latest build to avoid losing access to in-product chat.

Upgrading also unlocks new features we've shipped this year:

Dynamic Groups: Devices sort themselves - by OS, model, and type.
Smarter VPN policies: Connect only when needed on iOS.
Native Apple support: For iOS, iPadOS, and macOS 26.
Sharper control: Expanded Android restrictions, richer audit logs, Syslog integration, and a host of security and performance features.