Report on incidents with no notes
We need to run a weekly report to bring back all calls on hold or open that have has no notes added.
about mailbox
hi! I'm have a problem. I dont understand why necessary create two mailboxes and i don't now how to do it. Pleace explain me Thanks, inessa
HTTP Status 500 - Error when accessing SDP
Have recieved this error twice in the last two days. I solved it by restarting the SDP service. What can be done to solve the problem for good? HTTP Status 500 - -------------------------------------------------------------------------------- type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException: org.jboss.util.NestedSQLException: No ManagedConnections available within configured
Business Rules
I currently have business rules to set the service category. I create a new ticket, and it says the business rule is applied in the automatic email, but when i check the ticket, there is no service category assigned. Help please
Constantly unable to remotecly connect to workstations...
We're running v8 build 8013. It seems like we're constantly having problems connecting to workstations when trying to remote control then. All of our workstations are using v1.05 of the agent. It seems 2 out of 5 attempts results in a failure. If we try the machine a few days later, we can usually reconnect to it. It's not a firewall issue--we have completely disabled the firewall on all of our workstations. Because of this, we've had to resort to another remote control utility. Most of this seems
Field Labels not fully visible for Additional Asset details during New Asset Entry
We have added few additional fields in the Asset - Additional Fields details and Workstation Additional Info using Configuration Windows of the SDP software. However, it is seen that when the length of field Labels is more than about 20 Characters, the field Label Text does not Word wrap and it appears truncated to the user entering the details of the new asset. This problem however does not come when the asset details are edited later. When the editing is being done, then all the field labels appear
How to - Multiple SLAs associated with a single incident?
I have a situation as indicated below: The SLA defined for an incident for an asset is 10 hours. The IT person has to resolve and close the incident/ call/ problem raised against the particular asset within 10 hours, else Rs. 10/- per hour shall be deducted from his salary for every hour he takes beyond the defined 10 hours. However, he is permitted to provide a temporary standby asset in place of the original defective asset. The time starting a standby has been provided, shall be excluded from
Service Desk + - Preventive Maintenance tasks fail to start
Hi there, We migrated our SD+ 7.5 build from a win2003 server to SD+ 8.0.0.8 on a win2008 SR2, and since then have noticed that the preventive maintenance tasks fail to run unless the SD service has been stopped and restarted. We've had a look at the serverout logs to find what actually happens at those scheduled times but cant see anything out of the ordinary, apart from the fact that theres no entry for those tasks. Currently all we have as a workaround is a scheduled task to stop / restart the
Which is Better- Combination of values in Single field or multiple Additional Fields interpreted as combination
Which is Better methodology- Storing the asset specifications as Combination of values in Single field or storing the specifications in multiple Additional Fields interpreted as combination of each other. We have different types of UPSs, Printers and Scanners are a part of our IT infrastructure. 1. The UPS are of Line Interactive & Online Types. The Capacity of the UPS are of Different KVA and VAh combinations. Should we list all the specifications and types of UPS in the list of models or shoud
Service Desk url cannot be browseable.
I am unable to browse my service desk url. when in morning its working fine. suddenly i am unable to access it. where i have secluded backup running daily but it is scheduled at night, secondly i have schedule a AD sync on daily basis. suddenly i revived error on my Event log that Category: wrapper Event 100: description: configuration error see logs. kindly update me about the solutions Note: we are using SDP 7.5 Version..... SDP manageengine Service is running i have also restarted that but problem
Free Space on harddisk
Hi, Want to create a report which shows me all the Workstations with it's free space and the whole size of the HD Thnx!
Solutions - suggestion, reproduce similar functional to phpkb
Hi, I think it would be great if the solutions module was developed with similar functionality to this software - phpkb We currently use the Mindtouch wiki free version for documenting procedure and system details, but it would be great if we could store all of our knowledge and documents regardint the ICT systems within SDP. I don't think that the current Solutions module is quite right for this yet - I'd love to see the page layout formats from phpkb to present the solutions and document for easy
Version 8.0.0 Build 8010 - Creating Request, technician not assigned issue
Hello, We have been experiencing an issue assigning a technician upon creating a new request/incident. When the technician creates a new incident, and inserts all the necessary fields, the technician field does not hold. They have to pick up or assign after it has been created. Please help with this issue, it isn't life threatening, but annoying. Thanks, Chris
8.0.0 Build 8012
hi there hope all is well Actually i have spent a long time looking for the previous version of manage engine which is 8.0.0 Build 8012, now want your help to find the link as soon as possible. my e_mail is abofahad123@hotmail.com thanks in advance
Snaps Files Is not Appearing In HelpDesk
Dear All, Whenever Some one send me Email with Snaps Files The Snap Is Not Appearing In the Service Desk Plus. Kindly Suggest Something To ignore this Error. your Solution Will be highly Appreciated. Thanks and regards Rameez
Error with mail sertificate SDP
HI! Then i want to save mail server settings, SDP 8.0.0 build 8011 gives this errror: FAILURE :E-mail settings saved successfully. Could not find valid certification path to requested target, so kindly configure to apply Trusted/Self Signed Certificate. How can I attach mail server sertificate to the SDP? In to the SDP server or SDP client ?
invalid URL for Approval Process
Hello we have sent our requests through the approval process many times. Every once in awhile ( lately with much more frequently) one of the emails sent to an approver will end up in his junk mail box When moved to the inbox and the URL is clicked on they get a message about an invalid key ( see attachment) We are currently using 8.0.0. Build 8008. Any suggestions would be greatly appreciated. Karen
Trouble with mail server sertificate
FAILURE :E-mail settings saved successfully. Could not find valid certification path to requested target, so kindly configure to apply Trusted/Self Signed Certificate. I get this error, then i configure mail server settings.Please help me!!! Incoming port IMAPS 443, Outgoing Port SMTPS 25
Connection to SAP Solution Manager (Solman)
Hello, does ServiceDeskP Plus provide a connection to SAP Solution Manager (Solman)? Thanks!
Network Asset Scan in 8.0SP5 Broken
As a follow-up to the domain asset scan being broken I would like to add that the network asset scan is broken as well. The network asset scan will add all IPs in a range to the asset library whether there is a device there or not. -Ross
Query to get technician group is not working properly - Build-8013 & MS SQL DB
Provided query is not working properly. Group is displying more than 1 times after polling the report.PSA reportForum Reference - https://forums.manageengine.com/topic/technicians-and-roles-report ----------------------------------------------------- Rajesh Singh | Sr. Tech Specialist | ACP, ITILv3f, MCSE -----------------------------------------------------
Report for assets works wrong
Hello everyone. Please help in the following scenario: I have several servers from specific AD domain assinged to some site. I can see these servers on the http://<sd_ip>/WorkstationListView.do?isServer=true. There are 8 servers. I created report with following query. And this report shows only 2 servers. The rest 6 servers are shown in the Workstations block. SELECT productType.COMPONENTTYPENAME "Product Type",resource.RESOURCENAME "Resource Name",productType.COMPONENTTYPENAME "Product Type",state.DISPLAYSTATE
Need a Query Report to List down the service request approvers
My DataBase is MSSQL . Need a Query Report to display all the Service Request Approver Names .
Manage Engine data migration is effectively impenetrable to prospective customers
It is effectively impossible to determine whether Manage Engine is a suitable alternative to an existing Service Desk solution. Any company wanting to move from another service desk package to ME would need to migrate their existing data into Manage Engine, but ME publishes no list of available fields. The standard response to such questions is "send us your data and we'll evaluate it", but what comes back is a guess at mapping showing only the subset of fields the ME technicians think may be correct.
SLA ammendments
Hi, Is there anyway you can restrict that a SLA is not allowed to be changed - eg the due date of a completion of a job? I am aware that 'put on hold' is available, but does this extend the SLA accordingly? I look forward to your comments. Cheers, Andy
Export of Category and Sub-Category
Is there a way to export/import a list of categories and sub-categories? thanks.
Approval Status is not updated
Hi, We have this issue wherein after a CAB member has approved a change request using the email link, the Approval Status of the change request stays at N/A. If we go to the Change request and down to Approvals it already shows as Recommended However if the CAB member opens the change request using SDP and approves the change, there is no issue. The change request approval status will show as Approved. Thanks, Jon
Multiple GL on a PO
Is there a way to apply more than one GL code to a PO. Some items on a PO fall under different GL's and we want the ability to apply it to the item not the whole PO
Changes & Problems tabs missing from home page?
We're currently running SDP 8.0.0 build 8013 - how do we create/get the Changes & Problems tabs to appear on the home page?
Can charges be done based on category?
I am contracted out to a site where most things are covered under the contract so there are no charges in the helpdesk system but for certain jobs that are not covered i would like the helpdesk system to automatically apply an hourly rate charge to jobs in a certain category. eg: any job in category 'user administration' (which is covered by contract) would be billing $0/hour any job in category 'unsupported software support' (not covered by contract) would be billing at $100/hour thanks
Can I port Service Desk Plus forms into another website on our intranet?
We have an intranet page for IT and I would like to create a page that has links to some Service Desk Plus forms and tools. Currently we send people to the default URL of the Service Desk Plus server however I would like to direct them to our intranet IT page. Then they can navigate to different forms etc. Is this possible? Thanks Jamie
Survey issue.
Hello, I want to report about an issue in survey process. When requester is getting e-mail with link for a survey, and when he open web-page with form, he is able not to select any of satisfaction levels. In survey results I can see his satisfaction level as "--". When I run survey report, this mark "--" considered as zero. For example: technician gets two marks: "--" and "4". The result mark in the report will be "2" ((0+4)/2). Please inform when you will be able to fix this issue. Thanks.
Evaluation - Error
Hello, I've downloaded enterprise edition 2nd time in past few months. This time around, login is not working. administrator login doesnot work and guest login doesnot work either. Please help. Regards, Asiya
Automating Add Requests
Hi, We have an Excel file that we are using to track report requests. We want to migrate the information from that file into ServiceDesk. Is it possible to get the SQL insert scripts used to add a request to the ServiceDesk database? That would be our easiest solution since we can write code that will loop through the Excel sheet and insert a record for each row, pulling the appropriate ServiceDesk field values from the Excel columns. We are running ServiceDesk on an MySql database. Thanks, Don
SDP - Sheduled report arrived to wrong recepient
Hi, We have defined 7 custom reports, listing all submitted requests for the previous week per site. Each report is scheduled to be emailed to a respective site manager every Monday at 7AM. It happens, that randomly a manager of site A would get the report intended to be sent to the manager of site B. This issue happens randomly, and occurs for all sites with no visible time or logical pattern. We've double checked all the setting and they seem to be correct. Please let me know what can me done to
Automaticly assign requests to specialist group
Hello! So this is my task! i need to assign tasks automaticly to group. For example, all mails with theme "xxx" must be automaticly assigned to specialist group. Is it possible in ServiceDesk Plus? and if its possible? how to do this/ Thank you in advance!
Customising of CSS on Service Desk Plus 7.6
Hi, First off sorry if this has been posted before, I've searched but couldn't come up with much, Is there any way to customize the css of the Service desk to incorporate company colours and preferred fonts, i'm not too fussed with changing layout (although would be handy for the future maybe) but i would like to change the default colours if possible? how much can the style be changed and is it worth it? any help would be very much appreciated, Kind Regards, Aaron
How can i send a Approval request automatically?
Is there a way, that i can send a approval request every time a certain request is opened to a certain technician??
Display Service Catalog to requesters
Hi I seem to have a minor issue where my requesters cannot see the service catalog, how do I turn thhis feature on so requesters can request service from this feature? Regards MW Your Version : 8.0.0 Build 8013 MSSQL
Technician Name Change
One of our technicians has changed their name which we have update in AD. I can't find where this can be edited in SDP since now when they log in they are classed as a user. We don't want to lose the history/tickets from the previous username etc.
Next Page