Manage Engine data migration is effectively impenetrable to prospective customers
It is effectively impossible to determine whether Manage Engine is a suitable alternative to an existing Service Desk solution. Any company wanting to move from another service desk package to ME would need to migrate their existing data into Manage Engine, but ME publishes no list of available fields.
The standard response to such questions is "send us your data and we'll evaluate it", but what comes back is a guess at mapping showing only the subset of fields the ME technicians think may be correct. No schema is provided in order that a customer may determine whether other fields might be more appropriate.
It's basically just too hard.
Until Manage Engine publishes a list of fileds available by ticket type (Request, Problem, Change, Asset, etc), they are going to continue losing custoimers like me, who simply cannot get a straight answer to questions surrounding migration into their package.
Mark Newton
+612 8923 5345
The standard response to such questions is "send us your data and we'll evaluate it", but what comes back is a guess at mapping showing only the subset of fields the ME technicians think may be correct. No schema is provided in order that a customer may determine whether other fields might be more appropriate.
It's basically just too hard.
Until Manage Engine publishes a list of fileds available by ticket type (Request, Problem, Change, Asset, etc), they are going to continue losing custoimers like me, who simply cannot get a straight answer to questions surrounding migration into their package.
Mark Newton
+612 8923 5345