I have a situation as indicated below:

The SLA defined for an incident for an asset is 10 hours. The IT person has to resolve and close the incident/ call/ problem raised against the particular asset within 10 hours, else Rs. 10/- per hour shall be deducted from his salary for every hour he takes beyond the defined 10 hours.

However, he is permitted to provide a temporary standby asset in place of the original defective asset. The time starting a standby has been provided, shall be excluded from the downtime calculations, i.e. the equipment shall not be considered down from the moment the standby has been provided. The call shall remain suspended (not closed but halted). However, the original asset has then to be replaced after necessary repairs within the next 15 days (excluding holidays etc as per standard SLA conditions). If the original asset is not brought back within the next 15 days (starting from the time it was taken away), then additional Rs. 50/- per day shall be deducted from the salary of the concerned IT personnel. The original incident/ call/ request shall get closed only after the original asset has been brought back and the temporary standby is taken away.

Please advise on how to implement and monitor the above multiple SLAs using latest servicedesk plus SDP 8.0?