Can charges be done based on category?
I am contracted out to a site where most things are covered under the contract so there are no charges in the helpdesk system but for certain jobs that are not covered i would like the helpdesk system to automatically apply an hourly rate charge to jobs in a certain category.
eg:
any job in category 'user administration' (which is covered by contract) would be billing $0/hour
any job in category 'unsupported software support' (not covered by contract) would be billing at $100/hour
thanks
eg:
any job in category 'user administration' (which is covered by contract) would be billing $0/hour
any job in category 'unsupported software support' (not covered by contract) would be billing at $100/hour
thanks