ServiceDesk Plus: Mail Server Settings
Hi, Im trying to use google mail servers to relay the emails from ServiceDesk Plus, I followed all the settings as per the google help page (here) but im getting the following error. FAILURE :E-mail settings saved successfully. But error occurred while trying to check connection with mail server - Problem connecting to mailbox. Can you guide me, I am currently using the ManageEngine ServiceDesk Plus 8.2.0 trial version and would like to deploy it within my organisation in the near future. Regards,
Business rule for a particular word in the subject
Hi there, I've currently got a business rule to auto categorise a keyword in the subject field which is "ability" But it appears that words such as "availability" that has the word "ability" in it, get run by the business rule where I don't want it to run. Any ideas on how to get this to rule to work for only the "ability" word?
Outgoing E-mail Notifications
I am having some issue regarding the outgoing automated e-mail from the system. I have some screenshot that will help describing my situation here. The first and second picture are not the e-mail we are expecting, and we cannot find out the problem that caused that e-mail being sent. Meanwhile, the third picture is the one we are expecting. We sent two different e-mails with the same account, and with the same content and subject, but receive a different return. I was wondering why this could happen.
update to 10500 failed
Hello. i have SD version 10021. Hosted on CentOS Linux release 7.6.1810. Update to 10500 failed: INVALID NODE:customPatchValidator INVALID NODE:autoCloseDelay INVALID NODE:customPatchValidator INVALID NODE:autoCloseDelay INVALID NODE:customPatchValidator INVALID NODE:autoCloseDelay Pre Invocation in progress 2% Completed [-] It is recommended to take a backup before upgrading. Please note that the backup may take a while. Input Yes to proceed or No to
Business Rule to convert issue created via email to request template
Hi there! I have a business need to be able to convert an issue ticket that comes in and is created via the email process to a request template. The reason is that the issue templates don't have the ability to have tasks assigned by default. Is there a script that we could execute in a business rule to convert the incoming ticket to a service request, instead of it being an issue. That way we can have tasks on the ticket by default. If there's another solution you can think of, I'm open to suggestions.
Applicaton Throwing Error processing request
Hello Support Team, Sometime i am getting error in all the browser when accessing the SDP application- "Error when processing request". i did not find the resolution for this. thats why i restarted the application everything running smoothly. We are using build SDP 10012. Please refer the snap attached herewith and help me to isolate this issue, Thanks Regards, Subrata Pradhan Mob- 9874562570
Error starting Manage Engine Service Desk Plus
Hi, I'm have installed Manageengine Service desk plus 10.5.13. the installation finished with success under root directory/Manageengine/ServiceDesk when o tried to run ./run.sh it throw the below [root@itca bin]# sh run.sh JAVA_HOME : /root/ManageEngine/ServiceDesk/jre SERVER_HOME : /root/ManageEngine/ServiceDesk DATE : Sat Sep 14 03:20:47 CEST 2019 Error occurred during initialization of VM java/lang/NoClassDefFoundError: java/lang/Object No error logs in the logs directory. please help
System Notifications
Hi I am using the change module and have noticed that my system notifications are not working. when a change is raised me as he change owner is not receiving an email stating it has been raised. I have checked the settings and all appears to be ok. I have tested it by ending a notification from the actions button and appears to be ok. It is just not working during the workflow. the workflow has also been configured to notify change owner during each stage.
upgrade getting failed while upgrading from 9317 to 9335
Hello Team, I'm Facing serious problem while upgrading and upgrade getting failed while upgrading from 9317 to 9335. Your Quick response will be Much Appreciated...
Send Email Notification Failed
Hi, I have a SMTP relay for Office 365, I have printers, Linux systems working fine with the SMTP relay, but I just deployed ManageEngine for the first time, I tried to set up the Email for this, but I'm getting an error, here is the log. Any Ideas, I know it says permission denied, but the same relay is being used in different systems and with the same email and they work fine. Caused by: javax.mail.MessagingException: Could not connect to SMTP host: 192.168.x.x, port: 587; nested exception is:
move database SQL to SQL 2016
Hi, I'm trying to move the database to a new server. I enter the new server name the user and password, and the connection establishment. But when I press save, he forced me to enter Master key, what is that?
Business rule notifications dont use the correct template
I have set up a business rule to notify certain technicians when certain SRs are raised. I have clicked 'edit email template' on the rule and inserted the fields I want in the notification into the template However when we receive the notification it doesn't include those fields or the correct text. I have logged with support but not getting anywhere!
Accidental marking all users as VIP
Hi All, One of our Tech's marked all users as VIP. How easy is it to remove all users in a bulk action from been VIP? Regards, John
Setting up BulkSMS
I'm trying to configure ServiceDesk Plus to use BulkSMS, but am receiving the message (see attached also): "We're sorry to inform you that there is a problem with your internet connection....." ServiceDesk Plus is working fine and we have no issues with the internet, any ideas?
Approval on Service Request from Requester Profile
I am building a couple new forms that will require approval on them. I've read on the ServiceDesk Plus Admin guide that Technicians AND Requesters can be approvers. I have a test account that I use. I set it as a requester and then checked "Service Request Approval" on its requester profile page. However when I log into ServiceDesk with it there is no section with pending approvals. If I switch the account over to technician, then I can see the pending approvals section. What is the process for
Timeout in agent communication.
Hi All, we encountered error in agent communication, we already telnet from server to client and it is success. below is the log on agent client side : [02/01/18][16:28:59][AEAgent.cpp][159][INFO][2404] ::Get Connection from : x.x.x.x [02/01/18][16:28:59][AEAgent.cpp][160][INFO][2404] ::Port for send data is 2541 [02/01/18][16:28:59][SSLSocket.cpp][170][INFO][2404] ::Error after SSL_read : 0 [02/01/18][16:28:59][AEAgent.cpp][1086][INFO][2404] ::*********start to send data to the server.. (/AgentTaskDetails?WSNAME=fad02b00.avivaid.local&AUTH_TOKEN=cc85c19df76da8553d73495975f6f9d8c6977e67&AGENTID=FAD02B00_1516881255934&TASK=NEWSCAN)
Data Truncated error during Migration to MSSQL from MYSQL
Hello we are migrating from MYSQL to MSSQL and when trying to restore the database to MSSQL we are getting the following error Restoring process started.Deleting previous .sql files if any Is Partial Restore Eligible : true Is Partial Restore : true Partial Restore Initiated. Deleting failure table... Error Tables : wordmap,wordoccurrences AuditRecord OperationAuditRecord AuditOperProperty AuditResultProperty AuditResourceProp AaaAccSession AaaAccSessionProp AaaAccHttpSession AaaAccSessionAudit RecentItems
unable to start service desk
originally i had an issue where the import from active directory was not working. I found on the support site to edit file general-securityaccess and add null to the line after restarting the service desk it no longer worked. I put the file back to original settings and same issue i then thought by upgrading to the latest version might resolve the issue but i still have the same issue please could someone help? i have tried all the support ideas i can find on here and its not working. i have tried
[SOLVED] Unable to assign backup technicians
Hello, Since updating to the latest build (10511) I am unable to assign backup technicians for periods of leave. The 'Save' operation (1) always gives the error "Failed to save the values" (2): Anybody else on this version having similar issues? Thanks, Martyn
Update Service Desk to 10511 stuck at Applying DB Level Changes
Host details: Windows Server 2008 R2 SP1 up to date SQL Express 10.50.4000.0 Updating from 10508 I did the process as always and get stucked here I dont see any relevant activity on the system Any ideas?
Total Category & Sub category Excel report or Grid view output from application
Hello Support Team, Is there any way can we export the all categories and sub categories created in ME through power shell or sql Query to a csv or grid view output. We are using service desk plus 10012. please help me, Thanks Subrata Pradhan Mob- 9874562570
Request Print Preview Options
Is there a way to have all the print preview options appear unchecked? Instead of all checked off?
[SOLVED] Email Commands - Additional Fields
Quick bit of context: Trying to save some time modifying the ticket after a specific SQL job is completed. Got so far in that after the job is run, it'll send an email and the form will fill out the Category, Impact etc. However when trying to modifying some additional fields, nothing. Snippet; @@GROUP=Application Support@@ @@CLIENTS=Hood Group@@ @@TICKET OWNER=App Support@@ So in this case, the group changes fine but Clients and Ticket Owner remain at the default option. Both are common fields,
Unable to generate the report,
Once I try to run any report link from reports section I am getting below error. Please suggest. Message : Dear user, Unable to generate the report, So please contact servicedesk support for further assistance to resolve the issue and forward this mail and support file(s) to support@servicedeskplus.com Error Trace : net.sf.jasperreports.engine.JRException: Errors were encountered when compiling report expressions class file: 1. Invalid escape sequence (valid ones are \b \t \n \f \r \" \' \\ ) value
Migration problems and support requests closed.
Good morning, Since a few months ago, the updates of Service Desk Plus give many problems, finally we have to open case to solve it. We want to migrate the system to a new platform, as we have been on an old server for 8 years, which update after update may be causing these problems. When performing the migration and restoring the database, the application on the new platform fails to start. We open a ticket to get support and without getting an answer you close it again and again. Please, if
migration from one server to another Service Desk Plus Free
I have followed the procedure of migrating Service Desk Plus from one server to another but once completed Service Desk Fails to open up on the new server. Any help would be appreciated.
Upgrading to 10500 fails (not gettimezone problem)
I have SD+ version 10017 running on ubuntu x64. In my first try in upgrading it i have had error which were resolved by solution presented in this topic: https://pitstop.manageengine.com/portal/community/topic/upgrading-postgresql-completed-extracting-15-completed-error-occured-while-migrating-postgres-database But i have faced with another error after that: ... Upgrading PostgreSQL from 9.2.4 to 10.5 Migrating data 16% Completed [/] Error occured while migrating postgres
License allocation in ServiceDesk Plus
Hi guys, I'm trying to use SD+ to manage our Microsoft licensing but having some challenges. If I create a license for Windows 10 Enterprise, it does not allow me to allocate this license to a machine reporting Windows 10 Enterprise 2016 LTSB. This is a problem as there are multiple LTSB/LTSC versions of Windows 10 Enterprise that all use/require the same license. If I have to create multiple versions of the license for each edition i'll end up with duplicate amounts which messes up the reporting
Auto resolution supplied by System?
Recently we began seeing work orders with an empty Resolutions added by System account immediately after the CREATE function by the Requester. We have no change logs that indicate any configuration changes were made. Has anyone seen this behavior, or able to assist in troubleshooting the cause? The state of the work order remains open, and autoclose is not configured. Thanks in advance!
Resolution submitted by : System
HI if I send mail my Request add Resolution submitted by : System
Falla en el envio de correo a los tecnicos cuando se ingresa una solicitud
Estimados, Cuando un usuario ingresa una solicitud no se esta enviando el correo de notificando a los tecnicos. El servidor SMTP esta correctamente configurado porque están funcionando las notificaciones cuando se asigna un ticket, o enviado una respuesta desde el sistema. Estas son las reglas de notificación en las solicitudes configurada para los técnicos: Agradecería el apoyo. saludos.
Problem with AD sync for technician
I have a issue with SDP that is repeatedly reporting 1 Deleted Technician(s) in Active Directory is/are still present in the application. You can select and delete them manually I have checked Active directory and the user object is still present in active directory and not deleted. I know I could just recreate the technician but wanted to know why this is happening?
SSO not working
We are trying to setup Active directory Pass-through authentication (SSO) http://kbase.zohocorp.com/kbase/ServiceDeskPlus/TroubleShooting/file_100009.html . However, it does not seem to be working. We still see the login screen(Same result in IE, Chrome or firefox) see that the computer account has been created in database and Active directory-> Computers. More info : We had customized the login page. But we put the default page back without change. Our custom logo still appears despite resetting
[SOLVED] Technician accounts changed
Dear Community / Support, We have been using Servicedesk system for 2 years. 2 weeks ago, we make a mistake, we would like to test a function, so make a new user in a Active Directory. This new test user, I promoted to a technician. At this point it works well. I login with that, everything clear, permissions okay, solved tickets number is 0. Perfect. For another process, I had to give the test user an e-mail address to receive email notifications. This is where I made the mistake: since this is
spam filter on number of recipients
We are trying to avoid a repeat of a situation that occurred this moring. A users account was compromised and used to send a Phish email to all addresses in their address book. One of these addresses was our helpdesk. A confirmation notice then went from the helpdesk to everyone on the original address list. While the initial phish got blocked by most users spam filters the helpdesk one did not and many users where asking why we had sent them the phish email and had our helpdesk been hacked. Is there
Can't Save Resolution
Hi, i just installed Manage Engine Plus 10.5 , when i try to add resolution to request and press SAVE button, nothing happened at all. what is the problem ? THx
[SOLVED]Unable to upgrade 9416 to 9426
All servicedesk process have been stopped. But when updating , 'Please start and stop the servicedesk service once ........' has been shown. I can't upgrade 9416 to 9426. How do I solve this? OS : win2008 R2 64bit
Not all sites are displayed
Hello After upgrading to a new version, not all sites are displayed when selected. Although they are. I have to click on the full edit request and select there. Also, they are not visible when creating a new specialist. I assume that it is necessary to re-index the database. Can you write instructions on how to do this? Or maybe there will be other tips?
Trouble Parsing E-mail Signature in Conversation View (10509)?
Version 10509 If pipe characters ( | ) are placed in the Personalize | E-mail Signature field, they seem to be parsed as carriage returns in the Conversation View. Anybody else encounter this, or have a fix? Example Sig: Joe Smith | Support Desk Specialist | BlueGreen | 801.649.9999 | Salt Lake City UT Is displayed like this in the email conversation view making it VERY long if you have multiple replies : Joe Smith | Support Desk Specialist | Blue Green | 801.649.9999 | Salt Lake City UT
PDF Viewer
We were happy to read the release notes for 10507 and see the attachment viewer window finally had PDF support; so we updated this week to 10510. In chrome though, it doesn't seem to work and the readme doesn't have much for details. From what I understand, chrome has a built-in viewer, so how do I get this to work?
Next Page
