Dear Community / Support,

We have been using Servicedesk system for 2 years.

2 weeks ago, we make a mistake, we would like to test a function, so make a new user in a Active Directory.

This new test user, I promoted to a technician. At this point it works well. I login with that, everything clear, permissions okay, solved tickets number is 0. Perfect.

For another process, I had to give the test user an e-mail address to receive email notifications.

This is where I made the mistake: since this is a test user, I didn't give it a separate e-mail address, so I entered mine in Active Directory. The next morning, the test and the standard technician's account mixed up is Servicedesk.

I lost all my solved tickets and permissions with normal technician user (which i use since 2 years), and with the test user I reach what I achieved as a normal tech user. User names in the associated servidesk profiles have been exchanged.

I try to clear (and after replace) the e-mail address in test user (in AD), but the accounts not changed back.

Is there a solution to this problem? I would like to use my old technician username, with old permissions and i would like to keep all stats (solved ticket numers, etc.)

(The database restore is no way.)

Thank You so much.