Hi there!

I have a business need to be able to convert an issue ticket that comes in and is created via the email process to a request template. 

The reason is that the issue templates don't have the ability to have tasks assigned by default.

Is there a script that we could execute in a business rule to convert the incoming ticket to a service request, instead of it being an issue.  That way we can have tasks on the ticket by default. 

If there's another solution you can think of, I'm open to suggestions.

Use Case:

We have a process where an external system sends an email prompting IT to remove specific access from a user account.  We want that email to prompt a ticket to be created.  Once created, it should have tasks on it for the IT Areas that are impacted.

We are using my account as an intermediary for the email, because we have service desk restricted to accepting ticket only from our company's domain, and the email comes from a SSAS application.  We don't have a way to change the domain on the email address the message is sent from.