I am building a couple new forms that will require approval on them. I've read on the ServiceDesk Plus Admin guide that Technicians AND Requesters can be approvers.
I have a test account that I use. I set it as a requester and then checked "Service Request Approval" on its requester profile page. However when I log into ServiceDesk with it there is no section with pending approvals. If I switch the account over to technician, then I can see the pending approvals section.
What is the process for Requesters to be able to approve Service Request if they are added as an Approver via the workflow?