Error using GET_REQUESTS operation (REST API)
Hi Support Team, I am using ManageEngine ServiceDesk Plus version 8.1.0 build 8123 and I am trying to connect via REST API to get a list of all requests and their details. I have tried all solutions found in this forum but I always get this response: <operation name="GET_REQUESTS"> <result> <status>Failed</status> <message>Error when performing - GET_REQUESTS - java.lang.Long</message> </result> </operation> These are my parameters: URL: http://<servername>/sdpapi/request/ Method: POST OPERATION_NAME:
AdventNetServiceDesk have state FAILED after procedure changedbserver
We have problem after procedure "changedbserver" from MS SQL to another MS SQL, when we launch command run service AdventNetServiceDesk have state [FAILED]. We revert previous configuration but this service again have state failed. Than we trying restore data from backup, which was created before all changes, procedure restore finished successful, but service again failed to start. The log file serverout0.log contain this information [com.adventnet.workengine.scheduler.internal.RefreshController]|[INFO]|[16]|:
Admin cannot see ticets
Cannot figure it out and have checked all possible items. Can bring it up if I have ticket number, but when I put Requestor it will not show up. Help!!!
Wrong Sites
I have an issue with the service desk. When a new request arrives it sets the wrong site for the requester. I checked the requester info and everything seems fine. Any help? [Sorry for my bad english]
Add zoho reports to dashboard
Dear All, How to add Zoho Reports to Dashboard? Thanks & Regards
unable to configure the LDAP SME sevrer
Hi, I was trying to connect LDAP, but i was unable too, LDAP is SME server and all the details are correct but still unable to connect and import the users. Regards, Dilip
MESD won't start
Please I just joined my server to the domain and now SD won't start any one able to advise me
Install ServiceDesk Plus Ubuntu
Ho do you install on Ubuntu server 14.04 via the console??? On mine it just starts the java virtual machine and then nothing happens further, this is after entering "./ManageEngine_ServiceDesk_Plus_64bit.bin -console" please help
9.0 Build 9039 - Cant assign announcements to specific user groups
when creating an announcement i dont have the option to select user groups this is all i see:
Task Ddependecy Problem
Task dependency not working. I have configured 5 tasks. 2 tasks are children of 2 parent tasks, I am expecting that the 2 children tasks will only trigger (send email notification) when the parent tasks have been closed. This is not happening. As soon as the request is created/approved all 5 emails are sent out. Anyone else having the same issue?
Schedule AD/LDAP import once in every.... NOT WORKING
Hi, we use Servicedesk Plus 9041, and imported users from AD is ok, but , we want to schedule the import once in every 1 day, but when we click the button Save Schedule not do anything, is impertaive this feuture work. Any idea Regards Enzo
iOS/Android App Login Failed
Hi Support, Have setup service desk plus, downloaded and install iOS/Android App, unable to login mobile app using LDAP Accounts. Have checked online manual, it required us to generate a API Key which I did, but still fail. Pls advise how can I resolve this issue?
LDAP Sync won't save
Using ServiceDesk Plus for the first time and really like the product thus far. Unfortunately i have run into an issue where I can't setup a Scheduled LDAP import. For some reason, when I check the box and put in a number for days (usually 1) and click save next to the line... there is no response. If i click off the page and back on, the checkbox and number of days are both empty. I have done this with both Internet Explorer and the latest Chrome Browser. Manual Importing of LDAP works perfectly
Not sending notifications
I have SDP 7.6.0 Build 7608 Notifications are configured to alert technicians when all activities occur: new request created request is assigned new reply from requester Request re-opened request is closed these all work fine - unless you are the one that picked up a request or closed the request so - if I close a request, I do not get email notification, but all the other techs listed do if I pickup a request, I do not get the "request has been assigned to you" email AND if I am the one that closes
technician list check box disappear and login details not found
hi please i configured service desk for a company and the check box beside one of the technicians just disappear and i cant cant find his login details anymore once i click on the edit button. what should i do as this is urgent
Service Catalogue Template Resource Info Customization
I've already written about several problems I'm having with SDP Service Catalogue Templates. I'm trying to find workarounds since the issues aren't being fixed. However now I'm running into a frustrating issue where I cannot change the order of the custom questions within the Resource Info. Can you PLEASE put in the ability to drag and drop the order of the Resource Info questions. It makes editing very difficult if one decides to change the order or add a new question in a specific spot in the
How to get time elapsed
DEar All, How to get time elapsed between: DateTime Created vs DateTime PickedUp DateTime Created vs DateTime Assigned DateTime Created vs DateTime Resolved DateTime Craeted vs DateTime Closed Please help Thanks
Can't edit Business Services
Hi, I have populated Business Services in CDMB with various entries. However we are finding that our Technicians can't edit an existing Bussiness Service entry or create a new one. The edit and new buttons are not visible. They are when I try with my admin rights. Obviously our Technicians do not have full admin rights on SD+ What can I do to fix this please? thanks Chris
remove the proxy settings
Hello All, I am using SDP 9.0 Build 9041, I am trying to remove the proxy settings but no luck :-( when trying to remove the fields I get an error message that those fields cannot be empty.. is there any way to remote them and disable the proxy? thanks Win
Merge requests after a search in request list view
Good afternoon, I have notice a strange occurrence when I am searching in the request list view. I search for a string in the subject field, and it gives me the list of requests with that string. I then merge a few of these requests. If I do this multiple times, after a while they no longer merge. So, by the fifth or sixth different search and merge activity, it just doesn't do anything - the requests remain as they were when the search result came back. If I then open another screen (Admin, Solutions,
Upgrade from 9039 to 9040 or 9041 failing
Trying to upgrade but it keeps failing during the initial extraction. From updatemgrlog0.txt... May 4, 2015 7:15:05 PM [com.adventnet.tools.update.installer.UpdateManager] [INFO] : May 4, 2015 7:15:05 PM [com.adventnet.tools.update.installer.UpdateManager] [INFO] : Invoking UpdateManager in UI mode May 4, 2015 7:15:18 PM [com.adventnet.tools.update.installer.ApplyPatch] [INFO] : The ppm file path:C:\Temp\ManageEngine_ServiceDesk_Plus_9_0_0_SP-0_41_0.ppm May 4, 2015 7:15:18 PM [com.adventnet.tools.update.installer.ApplyPatch]
No Desktop Central Integration Icon in Service Desk
Any idea why I am not seeing the Desktop Central Integration icon in Service Desk? Thank You
Exception while trying to add new Product-Vendor details. [ For input string: "" ]
Anyone else getting this? When attempting to change pricing on an item in"Asset Management-Products" This item is used for 3 different suppliers and when I tried to change the price for one of the suppliers this is the error message received. It did, however, remove the price that was in there and put it back to $0.00. Thanks
Issues with renewing SSL Cert
Anytime we go to deploy the server after renewing our SSL Cert the application fails. I found this in our logs and wanted to get some insight . [07:07:46:306]|[03-25-2015]|[SYSOUT]|[INFO]|[22]|: [JBOSS] PoolTcpEndpoint: Endpoint [SSL: ServerSocket[addr=/0.0.0.0,port=0,localport=443]] ignored exception: java.net.SocketException: SSL handshake errorjavax.net.ssl.SSLException: No available certificate or key corresponds to the SSL cipher suites which are enabled.java.net.SocketException: SSL handshake
Free Licece - Won't accept my business email address
When trying to request a free license, the website refuses to accept my email. no matter what email address I use. it gives out an error saying I must use a valid email address. can someone help me out? I'd like to run the free version for a bit before committing into buying the software.
Auto Solution suggest help
Hi, I'm having a little trouble of actually getting Auto-solution suggest to work for requesters who report incidents on the help desk. Is this an option that should already be there or does it need to be turned on? My service desk version is 9.0 Build 9025 I would appreciate your help, Thanks, Sam
ServiceDesk Stops Fetching Emails
Hi, We are experiencing a mail fetching issue which implies us to apply Trusted/Self Signed Certificate. I tried the solution you posted in the forum http://kbase.zohocorp.com/kbase/ServiceDeskPlus/TroubleShooting/file_100004.html but not able to get it work. Could you please give me some instructions how to get this done? Best Regards, Nicole
Task Notification not working
I am trying to set up task templates to add to tickets. When I create a ticket, I get a notification, but I no longer get notifications when I create tasks and assign them. I have restarted the mail service with no results.
Other technicians unable to view pasted images from Internet Explorer
When pasting images from internet explorer into the ticket description area the technician who pasted the image is able to see it, but all other technicians see a red X. Is there a solution for this?
How are Numeric fields with exact length used?
If I create a numeric field with exact length of 3, I can't enter any values unless the value has exactly 3 characters... I thought the exact length parameter would specify the maximum number of digits but it doesn't. If I want to enter a value of 1 the entry is rejected. I can't see creating a field for values from 1-9, another for 10-99 and another for 100-999. Am I missing something?
Gmail email server not working after domain change
Hi, We previously had email working ok with servicedesk when we were using our own zimbra mail server. We have recently switched to using gmail and also changed the name of our domain. I've reconfigured servicedesk to use the gmail settings and we can receive email ok. I did remember that when we first configured the server to use zimbra, we had to use gencert.bat, unfortunately though, this hasn't worked with gmail. The error message is 'Sending notification failed'. Any suggestions are most welcome
Cannot start Service desk plus server
It take very long time.I wait mor than 2 hrs. Is it normal?
Auto suggest Solution
Hi, How do I enable Auto suggest for solutions when creating a request incident? It doesn't seem to be enabled on my help desk. My version is: 9.0 Build 9025 Many thanks, Sam
SDP DC integration not workin correctly!
The integration between Desktop Central and Service Desk Plus, doesn't seem to stick. Also, after the integration says that is done, I don't see the inventories matching. The idea is to have only one agent working on each computer and I have SDP go through DC to scan the computers. It is not happening!
No Desktop Central Integration Settings
I have both Desktop Central [Build No: 91002] and Service Desk [9.0 Build 9041] installed on the same server. I had to reinstall Service desk and now I do not see the Desktop Central integration icon or entry in Service Desk and cannot perform any integration within Service Desk. Any help on this would be great. Gabe
remote control- XSS error
While trying to intergrate bomgar with service desk plus , we get the following error which I believe is a java error XSS Vulnerability code detected in URL. Some script tags are detected in the values passed to this screen. This could be a Cross Side Scripting attack. So making this page as unavailable. [ Close ] === The command we try to have service desk plus run is C:\Progra~1\Bomgar\Representative\bomgar.blah.com\bomgar-rep.exe --run-script "action=start_pinned_client_session&search_string
Admin users can't get webpage to come up.
SDP will not come up for admin users. Non-admin users the website comes up just fine. We are on version 9 build 9041 (upgraded 4-14-15) using MySQL. MS Updates applied to the server just after midnight on 4-24-15 and the server rebooted. After that is when this issue started. We restored the server to the backup from 4-23-15 (using Veeam to restore the virtual machine itself). The issue was still there (without the Microsoft updates). The server had not been rebooted since updating SDP on
Integration between Service Desk Plus & OpManager
Hi, I've the last version of Service Desk Plus and OpManager and i set up to integrate both tools. After set up all configuration, all the CI's that i have in OpManager appears on Service Desk Plus, but when any alarm is generated by OpManager it supposed to create new ticket and it doesn't work. Anyone can help me? Thanks, Alex
Cursor Jumps to Bottom of Reply Email
We are on version Service Desk 9039. When replying to emails, the cursor jumps to the bottom of the message window and my techs have to scroll to the top of the message to write their reply, is there a way to make it open at the top of the message?
'Last Update Time' not updating on requester/technician as expected
Hi We are running Service Desk Plus v9 build 9040. The 'Last Update Time' field is not updating reliably, especially when emailing updates from outside of Service desk To update a requester on an issue, this morning I: - replied to an existing email chain, keeping the Issue ID tag ##nnn## in the subject - the email sent, and the reply has been added to the list in the ticket - but the 'Last Update Time' field on the main Requests page still shows as yesterday. Note - we are currently having to email
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