Multiple technicians picking up same ticket
Several times now all the members in one of my support groups get notified of a new ticket. They follow the link and hit the 'Pick Up' button. The problems is that someone else had already picked up the request and was working on it. Is there a way to disable the 'Pick Up' button once someone has already claimed it or at least a better (more immediate) notification that it's already been claimed?
SD don't starting after server reboot
Afrer server reboot ME ServiceDesk service starting and immediately stopping. In logs there is message about "Mon May 18 18:16:11 NOVT 2015 : percentage 89" and after just "Mon May 18 18:16:17 NOVT 2015 : requestScheme is http " message repeats. When I've tried to copy database to new SD installation - same messages in logs and service don't starting.
SHA2 issues with ServiceDesk (constant timeouts)
Hello, I am wondering if there is anyone out there that are having issues with ServiceDesk Plus version 9.0 Build 9042 since upgrading server certs to SHA2? I am currently experience time out issues which are severely impacting drop down menu's and my ability to effective use the Admin tab. Thank you, Vicky
Add conversation through email
Hi Support, We encounter some issue in version 9.0 Build 9041 for add conversation through email. I give you scenario that i need to solve: 1. New request created with 3 staff need to handle this request 2. 1 staff reply the email by putting servicedesk email as CC. btw, for your information that we setup email notification and put email address to communicated with Servicedesk Plus. 3. but in the servicedesk conversation part, not appear. Previous version is working fine. any idea how to solved
Not able to take data backup to restore the same in new installation of ServiceDesk Plus
I am getting few errors/warning while taking data backup of ServiceDesk Plus 9.0 Build 9034. After running backup script, I am not able to find .data file in backup folder. Find the errors/warning message in attached file.
Unable to close changes.
Before, I had a simple open/close options in ServiceDesk Plus. Now, seemingly after an update to ServiceDesk Plus version 9.0 Build 9041, all of a sudden I have a LOT of 'change options'. Except for the most important one: ' Close'. I cannot seem to find out how to just close a change. Am I not seeing the obvious? What am I missing? Thx.
In service desk reports SLA and ticket resolved time option not available ?
In service desk reports SLA and ticket resolved time option not available ?
Reset Service Desk Plus Administrator Password Help
Have a weird one, here. I have enabled AD Authentication which works fine, now there is only the standard default LOCAL administrator account on the SDP system, after changing the password from the default one I logged out and trying to login even with the dropdown box set as local authentication it will not login. to me looking at the log file it looks like its dismissing the local authentication and trying to authenticate to AD is there a way to reset the default administrator account so I can
Administrator cannot see all Service Catlog Service templates
If a Service template is created and set to a specific group, then the administrator cannot view these templates. We do not want to add the administrators to these groups, they should be able to view all of these regardless.
LDAP Contfiguration and Login
Hello, I have LDAP configured and when I save it says "SUCCESS: Domain Controller saved successfully. Connection check with the LDAP server successful." However when I try to login with my LDAP account it says 'Username or Password incorrect.' I can login with the Local Administrator account, just not LDAP. I verified the LDAP attributes with LDAP Admin 1.6 (http://www.ldapadmin.org). I've tried both with and without the single quotes. Nothing seems to work. LDAP server is Oracle Enterprise 10g
Unable to Disable Default Request Templates
I've installed the latest updates to SDP and now the default request templates are showing, even though they are turned off in the Admin. Any thoughts?
WARNING :Site cannot be deleted as it is being used by a module
I have several sites i want to delete but i get the following error: WARNING :Site cannot be deleted as it is being used by a module' what can i do to delete and it assign it to a different site?
Scanning Domain
Hello, After I Scann my domain it only show the name of the machine, but do not bring any information about the computer. I,m using the cloud version of Service Desk. What could be the problem?
Associated site and group
Hi there, We use email to create new requests. Is it possible to assign all new requests to a site and the group? I can only see business rule to assign the group, but not the sate. Any suggestions?
Rendering Exception instead checkbox select in all menu
Hi, we have some problem after restoring database, in screenshot below we got that view in all menu program, also we made upgrade to version 9042, but situation not changed in adition we done restore and rebuild index on MS SQL side all operations were succsesful, also we launched reIndexData.bat theare was many exceptions but nothing happend again, could you help us what we can do, or which log file take information about this issue?
Error using GET_REQUESTS operation (REST API)
Hi Support Team, I am using ManageEngine ServiceDesk Plus version 8.1.0 build 8123 and I am trying to connect via REST API to get a list of all requests and their details. I have tried all solutions found in this forum but I always get this response: <operation name="GET_REQUESTS"> <result> <status>Failed</status> <message>Error when performing - GET_REQUESTS - java.lang.Long</message> </result> </operation> These are my parameters: URL: http://<servername>/sdpapi/request/ Method: POST OPERATION_NAME:
AdventNetServiceDesk have state FAILED after procedure changedbserver
We have problem after procedure "changedbserver" from MS SQL to another MS SQL, when we launch command run service AdventNetServiceDesk have state [FAILED]. We revert previous configuration but this service again have state failed. Than we trying restore data from backup, which was created before all changes, procedure restore finished successful, but service again failed to start. The log file serverout0.log contain this information [com.adventnet.workengine.scheduler.internal.RefreshController]|[INFO]|[16]|:
Admin cannot see ticets
Cannot figure it out and have checked all possible items. Can bring it up if I have ticket number, but when I put Requestor it will not show up. Help!!!
Wrong Sites
I have an issue with the service desk. When a new request arrives it sets the wrong site for the requester. I checked the requester info and everything seems fine. Any help? [Sorry for my bad english]
Add zoho reports to dashboard
Dear All, How to add Zoho Reports to Dashboard? Thanks & Regards
unable to configure the LDAP SME sevrer
Hi, I was trying to connect LDAP, but i was unable too, LDAP is SME server and all the details are correct but still unable to connect and import the users. Regards, Dilip
MESD won't start
Please I just joined my server to the domain and now SD won't start any one able to advise me
Install ServiceDesk Plus Ubuntu
Ho do you install on Ubuntu server 14.04 via the console??? On mine it just starts the java virtual machine and then nothing happens further, this is after entering "./ManageEngine_ServiceDesk_Plus_64bit.bin -console" please help
9.0 Build 9039 - Cant assign announcements to specific user groups
when creating an announcement i dont have the option to select user groups this is all i see:
Task Ddependecy Problem
Task dependency not working. I have configured 5 tasks. 2 tasks are children of 2 parent tasks, I am expecting that the 2 children tasks will only trigger (send email notification) when the parent tasks have been closed. This is not happening. As soon as the request is created/approved all 5 emails are sent out. Anyone else having the same issue?
Schedule AD/LDAP import once in every.... NOT WORKING
Hi, we use Servicedesk Plus 9041, and imported users from AD is ok, but , we want to schedule the import once in every 1 day, but when we click the button Save Schedule not do anything, is impertaive this feuture work. Any idea Regards Enzo
iOS/Android App Login Failed
Hi Support, Have setup service desk plus, downloaded and install iOS/Android App, unable to login mobile app using LDAP Accounts. Have checked online manual, it required us to generate a API Key which I did, but still fail. Pls advise how can I resolve this issue?
LDAP Sync won't save
Using ServiceDesk Plus for the first time and really like the product thus far. Unfortunately i have run into an issue where I can't setup a Scheduled LDAP import. For some reason, when I check the box and put in a number for days (usually 1) and click save next to the line... there is no response. If i click off the page and back on, the checkbox and number of days are both empty. I have done this with both Internet Explorer and the latest Chrome Browser. Manual Importing of LDAP works perfectly
Not sending notifications
I have SDP 7.6.0 Build 7608 Notifications are configured to alert technicians when all activities occur: new request created request is assigned new reply from requester Request re-opened request is closed these all work fine - unless you are the one that picked up a request or closed the request so - if I close a request, I do not get email notification, but all the other techs listed do if I pickup a request, I do not get the "request has been assigned to you" email AND if I am the one that closes
technician list check box disappear and login details not found
hi please i configured service desk for a company and the check box beside one of the technicians just disappear and i cant cant find his login details anymore once i click on the edit button. what should i do as this is urgent
Service Catalogue Template Resource Info Customization
I've already written about several problems I'm having with SDP Service Catalogue Templates. I'm trying to find workarounds since the issues aren't being fixed. However now I'm running into a frustrating issue where I cannot change the order of the custom questions within the Resource Info. Can you PLEASE put in the ability to drag and drop the order of the Resource Info questions. It makes editing very difficult if one decides to change the order or add a new question in a specific spot in the
How to get time elapsed
DEar All, How to get time elapsed between: DateTime Created vs DateTime PickedUp DateTime Created vs DateTime Assigned DateTime Created vs DateTime Resolved DateTime Craeted vs DateTime Closed Please help Thanks
Can't edit Business Services
Hi, I have populated Business Services in CDMB with various entries. However we are finding that our Technicians can't edit an existing Bussiness Service entry or create a new one. The edit and new buttons are not visible. They are when I try with my admin rights. Obviously our Technicians do not have full admin rights on SD+ What can I do to fix this please? thanks Chris
remove the proxy settings
Hello All, I am using SDP 9.0 Build 9041, I am trying to remove the proxy settings but no luck :-( when trying to remove the fields I get an error message that those fields cannot be empty.. is there any way to remote them and disable the proxy? thanks Win
Merge requests after a search in request list view
Good afternoon, I have notice a strange occurrence when I am searching in the request list view. I search for a string in the subject field, and it gives me the list of requests with that string. I then merge a few of these requests. If I do this multiple times, after a while they no longer merge. So, by the fifth or sixth different search and merge activity, it just doesn't do anything - the requests remain as they were when the search result came back. If I then open another screen (Admin, Solutions,
Upgrade from 9039 to 9040 or 9041 failing
Trying to upgrade but it keeps failing during the initial extraction. From updatemgrlog0.txt... May 4, 2015 7:15:05 PM [com.adventnet.tools.update.installer.UpdateManager] [INFO] : May 4, 2015 7:15:05 PM [com.adventnet.tools.update.installer.UpdateManager] [INFO] : Invoking UpdateManager in UI mode May 4, 2015 7:15:18 PM [com.adventnet.tools.update.installer.ApplyPatch] [INFO] : The ppm file path:C:\Temp\ManageEngine_ServiceDesk_Plus_9_0_0_SP-0_41_0.ppm May 4, 2015 7:15:18 PM [com.adventnet.tools.update.installer.ApplyPatch]
No Desktop Central Integration Icon in Service Desk
Any idea why I am not seeing the Desktop Central Integration icon in Service Desk? Thank You
Exception while trying to add new Product-Vendor details. [ For input string: "" ]
Anyone else getting this? When attempting to change pricing on an item in"Asset Management-Products" This item is used for 3 different suppliers and when I tried to change the price for one of the suppliers this is the error message received. It did, however, remove the price that was in there and put it back to $0.00. Thanks
Issues with renewing SSL Cert
Anytime we go to deploy the server after renewing our SSL Cert the application fails. I found this in our logs and wanted to get some insight . [07:07:46:306]|[03-25-2015]|[SYSOUT]|[INFO]|[22]|: [JBOSS] PoolTcpEndpoint: Endpoint [SSL: ServerSocket[addr=/0.0.0.0,port=0,localport=443]] ignored exception: java.net.SocketException: SSL handshake errorjavax.net.ssl.SSLException: No available certificate or key corresponds to the SSL cipher suites which are enabled.java.net.SocketException: SSL handshake
Free Licece - Won't accept my business email address
When trying to request a free license, the website refuses to accept my email. no matter what email address I use. it gives out an error saying I must use a valid email address. can someone help me out? I'd like to run the free version for a bit before committing into buying the software.
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