I have SDP 7.6.0 Build 7608

Notifications are configured to alert technicians when all activities occur:

new request created

request is assigned

new reply from requester

Request re-opened

request is closed

 

these all work fine - unless you are the one that picked up a request or closed the request

so - if I close a request, I do not get email notification, but all the other techs listed do

if I pickup a request, I do not get the "request has been assigned to you" email

AND if I am the one that closes the request I do not get that email either?

 

so - it seems email notifications are "almost" working... or maybe it is good not to be bothered with email confirming what action you just did??

 

any suggestions?