We are running Service Desk Plus v9 build 9040.

The 'Last Update Time' field is not updating reliably, especially when emailing updates from outside of Service desk

To update a requester on an issue, this morning I:

- replied to an existing email chain, keeping the Issue ID tag ##nnn## in the subject

- the email sent, and the reply has been added to the list in the ticket

- but the 'Last Update Time' field on the main Requests page still shows as yesterday.

Note - we are currently having to email request updates from *outside* of Service Desk, due to the email/line break issue being tracked by SD-58889.

Please advise.