Can't edit Business Services
Hi, I have populated Business Services in CDMB with various entries. However we are finding that our Technicians can't edit an existing Bussiness Service entry or create a new one. The edit and new buttons are not visible. They are when I try with my admin rights. Obviously our Technicians do not have full admin rights on SD+ What can I do to fix this please? thanks Chris
remove the proxy settings
Hello All, I am using SDP 9.0 Build 9041, I am trying to remove the proxy settings but no luck :-( when trying to remove the fields I get an error message that those fields cannot be empty.. is there any way to remote them and disable the proxy? thanks Win
Merge requests after a search in request list view
Good afternoon, I have notice a strange occurrence when I am searching in the request list view. I search for a string in the subject field, and it gives me the list of requests with that string. I then merge a few of these requests. If I do this multiple times, after a while they no longer merge. So, by the fifth or sixth different search and merge activity, it just doesn't do anything - the requests remain as they were when the search result came back. If I then open another screen (Admin, Solutions,
Upgrade from 9039 to 9040 or 9041 failing
Trying to upgrade but it keeps failing during the initial extraction. From updatemgrlog0.txt... May 4, 2015 7:15:05 PM [com.adventnet.tools.update.installer.UpdateManager] [INFO] : May 4, 2015 7:15:05 PM [com.adventnet.tools.update.installer.UpdateManager] [INFO] : Invoking UpdateManager in UI mode May 4, 2015 7:15:18 PM [com.adventnet.tools.update.installer.ApplyPatch] [INFO] : The ppm file path:C:\Temp\ManageEngine_ServiceDesk_Plus_9_0_0_SP-0_41_0.ppm May 4, 2015 7:15:18 PM [com.adventnet.tools.update.installer.ApplyPatch]
No Desktop Central Integration Icon in Service Desk
Any idea why I am not seeing the Desktop Central Integration icon in Service Desk? Thank You
Exception while trying to add new Product-Vendor details. [ For input string: "" ]
Anyone else getting this? When attempting to change pricing on an item in"Asset Management-Products" This item is used for 3 different suppliers and when I tried to change the price for one of the suppliers this is the error message received. It did, however, remove the price that was in there and put it back to $0.00. Thanks
Issues with renewing SSL Cert
Anytime we go to deploy the server after renewing our SSL Cert the application fails. I found this in our logs and wanted to get some insight . [07:07:46:306]|[03-25-2015]|[SYSOUT]|[INFO]|[22]|: [JBOSS] PoolTcpEndpoint: Endpoint [SSL: ServerSocket[addr=/0.0.0.0,port=0,localport=443]] ignored exception: java.net.SocketException: SSL handshake errorjavax.net.ssl.SSLException: No available certificate or key corresponds to the SSL cipher suites which are enabled.java.net.SocketException: SSL handshake
Free Licece - Won't accept my business email address
When trying to request a free license, the website refuses to accept my email. no matter what email address I use. it gives out an error saying I must use a valid email address. can someone help me out? I'd like to run the free version for a bit before committing into buying the software.
Auto Solution suggest help
Hi, I'm having a little trouble of actually getting Auto-solution suggest to work for requesters who report incidents on the help desk. Is this an option that should already be there or does it need to be turned on? My service desk version is 9.0 Build 9025 I would appreciate your help, Thanks, Sam
ServiceDesk Stops Fetching Emails
Hi, We are experiencing a mail fetching issue which implies us to apply Trusted/Self Signed Certificate. I tried the solution you posted in the forum http://kbase.zohocorp.com/kbase/ServiceDeskPlus/TroubleShooting/file_100004.html but not able to get it work. Could you please give me some instructions how to get this done? Best Regards, Nicole
Task Notification not working
I am trying to set up task templates to add to tickets. When I create a ticket, I get a notification, but I no longer get notifications when I create tasks and assign them. I have restarted the mail service with no results.
Other technicians unable to view pasted images from Internet Explorer
When pasting images from internet explorer into the ticket description area the technician who pasted the image is able to see it, but all other technicians see a red X. Is there a solution for this?
How are Numeric fields with exact length used?
If I create a numeric field with exact length of 3, I can't enter any values unless the value has exactly 3 characters... I thought the exact length parameter would specify the maximum number of digits but it doesn't. If I want to enter a value of 1 the entry is rejected. I can't see creating a field for values from 1-9, another for 10-99 and another for 100-999. Am I missing something?
Gmail email server not working after domain change
Hi, We previously had email working ok with servicedesk when we were using our own zimbra mail server. We have recently switched to using gmail and also changed the name of our domain. I've reconfigured servicedesk to use the gmail settings and we can receive email ok. I did remember that when we first configured the server to use zimbra, we had to use gencert.bat, unfortunately though, this hasn't worked with gmail. The error message is 'Sending notification failed'. Any suggestions are most welcome
Cannot start Service desk plus server
It take very long time.I wait mor than 2 hrs. Is it normal?
Auto suggest Solution
Hi, How do I enable Auto suggest for solutions when creating a request incident? It doesn't seem to be enabled on my help desk. My version is: 9.0 Build 9025 Many thanks, Sam
SDP DC integration not workin correctly!
The integration between Desktop Central and Service Desk Plus, doesn't seem to stick. Also, after the integration says that is done, I don't see the inventories matching. The idea is to have only one agent working on each computer and I have SDP go through DC to scan the computers. It is not happening!
No Desktop Central Integration Settings
I have both Desktop Central [Build No: 91002] and Service Desk [9.0 Build 9041] installed on the same server. I had to reinstall Service desk and now I do not see the Desktop Central integration icon or entry in Service Desk and cannot perform any integration within Service Desk. Any help on this would be great. Gabe
remote control- XSS error
While trying to intergrate bomgar with service desk plus , we get the following error which I believe is a java error XSS Vulnerability code detected in URL. Some script tags are detected in the values passed to this screen. This could be a Cross Side Scripting attack. So making this page as unavailable. [ Close ] === The command we try to have service desk plus run is C:\Progra~1\Bomgar\Representative\bomgar.blah.com\bomgar-rep.exe --run-script "action=start_pinned_client_session&search_string
Admin users can't get webpage to come up.
SDP will not come up for admin users. Non-admin users the website comes up just fine. We are on version 9 build 9041 (upgraded 4-14-15) using MySQL. MS Updates applied to the server just after midnight on 4-24-15 and the server rebooted. After that is when this issue started. We restored the server to the backup from 4-23-15 (using Veeam to restore the virtual machine itself). The issue was still there (without the Microsoft updates). The server had not been rebooted since updating SDP on
Integration between Service Desk Plus & OpManager
Hi, I've the last version of Service Desk Plus and OpManager and i set up to integrate both tools. After set up all configuration, all the CI's that i have in OpManager appears on Service Desk Plus, but when any alarm is generated by OpManager it supposed to create new ticket and it doesn't work. Anyone can help me? Thanks, Alex
Cursor Jumps to Bottom of Reply Email
We are on version Service Desk 9039. When replying to emails, the cursor jumps to the bottom of the message window and my techs have to scroll to the top of the message to write their reply, is there a way to make it open at the top of the message?
'Last Update Time' not updating on requester/technician as expected
Hi We are running Service Desk Plus v9 build 9040. The 'Last Update Time' field is not updating reliably, especially when emailing updates from outside of Service desk To update a requester on an issue, this morning I: - replied to an existing email chain, keeping the Issue ID tag ##nnn## in the subject - the email sent, and the reply has been added to the list in the ticket - but the 'Last Update Time' field on the main Requests page still shows as yesterday. Note - we are currently having to email
mysql problems installing ServiceDesk Plus on CentOS7
I have tried installing on CentOS7 64-bit with and without mysql installed, I cannot get servicedesk started. 1. Instructions indicate mysql is installed with ManageEngine_ ServiceDesk_Plus_64bit.bin but there is no mysql folder as indicated on the install guide. 2. if I install mysql first, I get the following error when starting Servicedesk as mysql is not in the ServiceDesk folder. Cannot run program "/root/ManageEngine/ServiceDesk/mysql//bin/mysqladmin": java.io.IOException: error=2, No such
Technician Login count exceeds the license - in Standard Edition
Hello I'm using the free standard version 9 (Build 9041). The free version should normally allow me to add unlimited technician as per the mangeengine website(see printscreen below) but I'm getting the error "Technician Login count exceeds the license" when choosing the option "Enable login for this technician" as per printscreen below Choosing the "Enable login for this technician" gives me error "Technician Login count exceeds the license" Please advise why I'm getting this error.
User survey: SSL mismatch on auto generated link
Hi, Having some issues with the auto generated link for the user survey. When you open the link that is sent out when a call is closed you get an SSL mismatch that prevents you from opening the page without proceeding past the error message (Our users are technically unskilled and are afraid to press through any error messages such as this). The link opens fine if you change it to HTTP however there seems to be no means of changing the auto generated link. Has anyone come across this issue before?
Missing 'On Hold' Status Option
Hello, We are having an issue where some of our technicians cannot view or select the 'On hold' status when logging or editing a request. This happens whether using Chrome or IE, and it has been tested with the cache cleared. This is the case for some, but not all of our technicians. The issues started with one or two technicians, then over the course of a few weeks it is now the majority. We are on build 9039, but this has been happening prior to our last couple of upgrades. Any suggestions would
Product field changes at every scan
Hi all, here my problem... After scanning my network SDPlus auto complete some fields for network objects like workstations, printers and servers. Sometimes the field "Product" is wrong (for example in Printers like HP Laserjet 1606 and P2015 the field become "HP-Printer"). No problem. I can change it manually but after every scanning the field reset to HP-Printer. The same is for fields like How can I set this field and deny the auto change after every network scan? Thank you! ;)
Request Type Missing
Currently running Manage Engine Service Desk Plus v9.0 The request type is missing so all requests are being logged as incidents. How can I add 'Request Type'? Thanks
ServiceDesk Plus Build 9041 and Chrome
Just updated ServiceDesk Plus to build 9041 and the resolution box does not work in Google Chrome, unable to enter any text at all, the cursor doesn't even appear. Works fine in IE.
iPhone App Push Notifications
We cannot get Push Notifications to work for the ServiceDesk Plus iPhone App. They are turned on, and I've checked the Notification Centre settings for the app and it is set to Alerts but no alerts come through when a new request is made or even assigned to me
Multiple Alias URLs
Hi, I am setting up Servicedesk plus for a company that operates under different names. Some customers will be supported by company named 'abc' some by company 'def' I would like to setup ServiceDesk so that these customers can use different urls based on which company they are going to for support. Eg Customer1 is supported by Company 'abc'. The URL they will go to is > https://support.abc.com/customer1 Customer 2 is supported by Company 'def'. The URL is > https://support.def.com/customer2 Is
issues with renewing SSL Cert
When ever I go import a new cert the application fails to load. I followed a few steps including clearing out the keystore. Looking through the logs I see what is listed below. should I attempt to create a new .csr and .keystore? [07:07:46:306]|[03-25-2015]|[SYSOUT]|[INFO]|[21]|: [JBOSS] PoolTcpEndpoint: Endpoint [SSL: ServerSocket[addr=/0.0.0.0,port=0,localport=443]] ignored exception: java.net.SocketException: SSL handshake errorjavax.net.ssl.SSLException: No available certificate or key corresponds
how disable portal usage from menu start
Hy everyone, its possible i disable portal usage from menu, or at least translate that?
SQL Browser Service
Is this service required to be running?
exporting reports
Hello! I have a problem with export of my reports - error after export to excel button or any other format. details bellow. please advice how to resolve it. Message Dear user, Unable to generate the report, So please contact servicedesk support for further assistance to resolve the issue and forward this mail and support file(s) to support@servicedeskplus.com Error Trace net.sf.jasperreports.engine.JRException: Error writing to file writer : ManageEngine Report Framework at net.sf.jasperreports.engine.export.JRAbstractCsvExporter.exportReport(JRAbstractCsvExporter.java:215)
Incident Templates Changing Resolution after 9040 Upgrade
Hi, We upgraded from 9022 to 9040 yesterday, and we have found an issue, where if an Incident Template is used on an existing request (or manually adding a new request) it's adding a "blank resolution" to the request. This didn't do this before the version upgrade. This is allowing tech's to close the requests without putting in a proper resolution. I've been through all the templates, and all the resolution fields are empty, no spaces etc. I've also re saved all the indicant templates too. I created
how to delete all log files
SDP build 80210 Log files have grown quite large (over 1.5 million entries) When I select the "delete all" button in the system log viewer in the support tab I get an error part of which is below. How can I delete the log files? HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException: java.sql.SQLException: Error during query: Unexpected Exception: java.lang.ArrayIndexOutOfBoundsException
Add New Announcement - Can't Type in Box
We just upgraded to build 9040 and one of our technicians noticed that they can't type in the "Announcement Content" box when creating a new announcement (from the "Home" tab). It will work, however, if you click on the "plain text" option. If you type in a title, then press Tab to go to the text box, it does appear to let you type but the new text is being inserted after the menu bar instead of below it. Using Firefox 31.6.0 ESR.
Unable to enumerate OUs
[12:17:39:019]|[04-10-2015]|[com.adventnet.servicedesk.asset.util.WorkStationDiscoverUtil]|[INFO]|[26]|: Log message from WMI task : dcname.domain.suffix - LDAP Search : Root Path Failure. (0x8007052e)| [12:17:39:019]|[04-10-2015]|[com.adventnet.servicedesk.asset.util.WorkStationDiscoverUtil]|[INFO]|[26]|: Log message from WMI task : dcname.domain.suffix - Computer List : LDAP Enumeration Failure. (0x8007052e)| [12:17:39:019]|[04-10-2015]|[SYSOUT]|[INFO]|[26]|: com.adventnet.servicedesk.ServiceDeskException|
Next Page
