Missing 'On Hold' Status Option
Hello,
We are having an issue where some of our technicians cannot view or select the 'On hold' status when logging or editing a request.
This happens whether using Chrome or IE, and it has been tested with the cache cleared.
This is the case for some, but not all of our technicians. The issues started with one or two technicians, then over the course of a few weeks it is now the majority.
We are on build 9039, but this has been happening prior to our last couple of upgrades.
Any suggestions would be appreciated.
Thanks,
Frank