Backup fail during upgrade from 8217 to 9000.

Backup fail during upgrade from 8217 to 9000.

Hi,

we're processing to the upgrade of our servicedesk application. We're facing to the below issue during backup process. the file generation seems to stop after the creation of the data file as indicated below.

The progression from upgrade windows is continuing to move but no movement from backup folder after 40 minutes of waiting time.



Please advise.

Thanks,
Jed

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