ServiceDesk Plus will not load
very good friends I have a problem update my SDP to this version 10500 Because I am migrating to another server. it finishes updating successfully but it doesn't load and i want to start the processes and it immediately stops them. Applying the run.bat
Asset Explorer 6.8
Hello, I'm trying to find a link to download AssetExplorer 6.8. I'm using release 6.9, but I cannot load backup files from the 6.8 version because the newer release uses ezip format where 6.8 was using .data format. Thanks
Create new Local Authentication User via service catalog
Hi, How I can Create new Local Authentication User by service catalog form? I have a request form for named :"New User" and it have username,password and.... fields. how it possible after submit the form, SDP create local user with the filled fields?
API for submit wordpress contact form
How I can use API on WordPress Contact form and send value of fields to SDP?
Checklist inside an asset?
Dear all, Is there a possibility to add something like a checklist to an asset? The reason behind this question is our workflow for staging new computers. 1. We manually add a new computer to the corresponding asset category and set it to state "In Preparation".
populate the data from database, listed the name of the field in bold to be populated
this form, there is Account type selected Exiting account, mean new account was created before and now I want to populate the exiting saved account in the account name field, Account Owner field and Dev/Test Budget(per month) field.
Technicians not showing online.
We have four technicians all logged in but each technician can only see them selves as online. Other technicians show as offline. I found a similar post from a year ago. https://pitstop.manageengine.com/portal/community/topic/logged-in-technicians-not-showing-properly
User CMDB APIs
When I want update Users (As Customer New CI) via API this error appears All sys field updated except additional filed { "API": { "response": { "operation": { "result": { "statuscode": 3016,
Removing/ Hiding Default "New Incident" template
Hi, Is there a way by which the default template for creating incident "New Incident" template be hidden or removed for specific User groups/ Support groups/ Department/ Requesters. Can anyone pl share feasibility to do this pl. regards, R Karthikey
Duplicate workstation assets showing as IP addresses, eating up total asset count
Hello all, My title pretty much describes the issue, but to clarify: I have a 500 IT asset limit in my Service Desk environment, which is fine because I have less than 400 total workstations and servers to keep track of. However, I am noticing that many
Field and Form Rules: External data
Hi, Is it possible to populate a drop-down menu with values from external sources (say Active Directory) using Field and Form Rules? An example could be a drop-down menu of all the company sites. And instead of having a static list in the custom field
Change Database
Hi I used the application database itself (Postgres) I entered a lot of information Now I want to change the database to sql server Can you help me?
SSL Renewal but I do not have access to the keystore password.
I need to renew my SSL certificate for service Desk, but I do not have the password to the sdp.keystore file. The documentation states that I will have to start anew. Is there a best practice for doing so? Should I rename the current sdp.keystore to something
Custom function to send reminders to requesters after set period of days on Awaiting status
I have searched the forums and found a script that is a year old and uses Python to script it. Is it possible to either do the reminders via Deluge script?
Non-Tagged/Tracked Asset Loan
Is there a way to loan out non-tagged/tracked assets? We have to loan out a significant amount of assets that IT normally doesn't track at an individual level (webcams, monitors, etc.). Is there a way to allow for the loaned assets to accept generic
Query Request Cataloge and Tasks
Please provide a query: Request Cataloge name, Technicians, Tasks on request, Task owner, Task group, Task status
Script to extract Time Zone based on Personalize Tab settings of a user
Use Case: Since we have DevOps and Developers for application deployment in different parts of the world, it would be good if we can specify different time zones (i.e US EST, GMT, etc. ) on the Change template. Is there a script that we can use to extract
approval script for additional field and form in the service request form
Dear Support, I need solution, when i select any user from the additional field and form in the service request. when i add the request then the selected user from the drop down menu will send an email with approval link. screenshot provided for your
Aproval Request Link
Hi Team, Can you help me, I tried to create aproval ticket but the approval link does not appear in the notification to the approver which makes approval by email difficult
Submit issue form
Some users have not account, but she/he call phone. Please Provide simple form for submit request via API with this fields name: phone: subject: listbox (option 1, option 2 , option 3)
Upgrade stuck on 3% from 11000 to 11100
Hi, I tried to upgrade from 11000 to 11100 but the installation stucks at 3%, i wait for 3 hours and it's still there. i do a reinstall and a rollback to 11000, I don't know what's happening, i attach the logs file. i'm using a MSSQL database
ServiceDesk Plus free edition is expiring!
Dear all, I installed ServiceDesk plus Standard free edition but now I'm getting a message that the license is expiring in the next couple of days!. This is puzzling. Anybody with an idea on how to resolve this? ManageEngine indicates that free edition does not expire, and this is what I expect. Regards, Davis Onsakia
Report all Worklogs on requests
Please provide a report: Request Cataloge name, Request Technicians,Request Title, Worklogs Technication, Worklog type, Worklog Taken Time
Ticket reply Notifications
When a Technician replies to a ticket the requester gets an email notification But when the requester replies, The technician does not get a notification This Option is Checked "Notify requester and Cc users when a technician's reply through email is appended to the request" Thanks
Schedule Custom Triggers
Hello, I'm trying to automate part of my offboarding process (AD management) and am following the tutorial located here:https://pitstop.manageengine.com/portal/en/kb/articles/enable-or-disable-an-user-account-in-admp The issue I'm running into is that
History Tab on Customer View
Hello, Can I please ask why the History tab is visible to Customers under the Requester view of Manage Engine? I would prefer my customers aren't able to see every action that is taken on the call and who by, but it would appear that they can pretty much. For example we don't state which technician the call is assigned to yet the customer can work this out by looking at the History tab. Is there anyway of hiding the History tab from Requesters? Many thanks, Lisa Version : 9.1 Build 9118 SQL: 8
Hide default request for technicians
How I can Hide default request for technicians?
Hide All Assets filter on Associate Assets
Is a way to hide "All Assets" and "All Sites" on Associate Assets? Via Servicedesk acesss or via Css file? We do not want Technicians to see all assets and each other's assets
SMPP support
Dear Team, Do you have SMPP 3.4 support for SMS? Please suggest if there is any other way to configure it via script.
Submit request for used by asset
Please consider this scenario: We have a workstation that is used by 10 requester. How can any user submit request on that workstation?
Populate Data in Form from SQL Table
I have created a Request form. In this form I would like to populate some data from the Vendors as a pick list. I have test the "$CS.addOptions("WorkOrder_Fields_UDF_CHAR11",["Test","Oops"]); " option with no luck. Any Ideas please.
Category
I am needing to readjust the group category. I found the difficulty because I will make 2 categories 1 single turn but the sub will enjoy. Today or at least what I have seen I have to re-enter data. I suggest that you can move to a subcategory of another easy way without the need of retyping.
[ SD-100415 ] Black screen when trying to log in using SSO ADFS in an android application.
Black screen when trying to log in using SSO in an android application. ADFS on Windows Server 2019 Application version 5.6.2 Server version 12004
Survey run after close request in SDP application
Hi, I want to notify requester in SDP application by alert in application without send email. I want to resolve request by user and then get survey question answer by SDP UI wizard. In my organization users not use from email. Thanks for helping
SDP - Annoucements
We are on ServiceDesk Plus 12.0 (Build 12004) 1) When making Announcements, how come it does NOT show on the Home page. If you click "Show All" (with filter option for "All Announcements"), it still will not show on the next window. Sometimes, refreshing
SDP with DC Free after 25 computers
Hi all, I have SDP 11.3 Build 11308 integrated with Desktop Central 10.1.2137.2 free version, everything was working fine untill I reach de 25 computers allowd by the free license. I have installed the DC Agent on other computers after reaching 25 device
Ticket Assignment
Looking to see if this is possible at all... We let our techs choose their own tickets out of the queue. What I'm hoping to find is a method to auto-assign the ticket to the technician(s) as they respond to the tickets either via email or directly within
is possible to get the user id from the API token?
is possible to get the user id from the API token? If it is not possible, when adding a request by a API call, if the API token owner is not the requester, in this situation, does the request can be added successfully? On the other hand, does the system
Way to restrict accepting tickets when ticket count is above a specific count?
I do not want to use Auto Assign but I also do not want technicians to "hoard" tickets or accept more tickets than they can handle at a time. I want to be able to do the following: When a technician reaches 10 or more tickets, disallow them from accepting
Multiple approval answers in one request
Hi I am trying to figure out how to make this scenario work in SDP. A servicerequest requires several approvers for different stuff, lets say one approver for a computer and one approver for access to a system. Two approval questions is getting sent
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