How do i change SLA assignment manually to a request?
Hi,
im able to assign a SLA by rules on creation.
But what can be done to change the SLA assigned after the creation (it might happen, for example, some time that it is wrongly assigned because the requester put a higher priority than necessary and ther's no way to downgrade it later).
Thank you
im able to assign a SLA by rules on creation.
But what can be done to change the SLA assigned after the creation (it might happen, for example, some time that it is wrongly assigned because the requester put a higher priority than necessary and ther's no way to downgrade it later).
Thank you