How to get technician key
HI How do I get the application URL & technician key?
Create request via powershell script (custom trigger)
Hi everyone! Please, give me some example - about create new request via custom triggers on powershell. I write script on python, but there is a problem with OS :(. Just need translate. I would appreciate for an early reply Script on python: import requests
account lockout
Good Morning, I have the "Configure account lockout threshold and duration" option within the security section disabled, but I get users locked out if they make n incorrect login attempts. Is this a bug? Version: 13.0 Build 13002 Regards, Vincenzo
SDP -> ZOHO Configuration Issue : 'NoFormBeanConfig' (Support Team unresponsive)
Hello - I have an SR opened (7771645) but not getting responses to my urgent ZOHO issue. I have SDP configurated with ZOHO Analytics and when I reset OAUTH and renter the API keys, I can synch SDP manually fine. But then once it's successful and I go
A requester that doesn't answer, is it possible?
Is it possible to create a requester account that has an email address to identify incoming requests, but does not send out emails to that account? We have some devices that report alarm states to us but they don't need to receive emails from SD+. Thanks
Custom multiline Description
Please tell me how to use a simple script to make a multiline variable and assign this variable to the "Description"? For example I have variables var1,var2,var3 When sending a request, I want to write the "description" field according to the template
Incidents don't have Service Category?
I am just wondering if people assign Incident templates a service category? That way with reporting based on all requests.. they don't always show up as NA. Thanks for your input
How can i limite a service catalog to a specific user role?
Hi, I have a service called "Provision of iMac desktops" and i want to limite this service only to the employees (users) with "UI Designer" Role.
Issues with Powershell and API to 'pickup' a ticket
I'm trying to use powershell to pickup a ticket, I cant seem to find what the 'Operation_Name' for a pickup is. I see the documentation here: ManageEngine ServiceDesk Plus API Documentation Below is an example of how I can retrieve Resolutions using the
Publishing to Solutions
Hello, Is there a way import or publish solutions in SDP? We have allot of documents in Word or OneNote, and it's very hard to migrate those into SDP Solutions. In fact we can't even Copy and Paste because the pictures don't copy over. You have to do
Prevent acknowledgement email from sending to specific email accounts
Is there a way to prevent acknowledgement/notification emails from being sent to specific email addresses when a ticket is submitted? For example, we have some services that send notification alerts to our help desk to create tickets for service outages.
Server cant start
Server cant start Service works In startout file last one percentage 89 requestscheme is http
Am I the only one that dislikes the way the ad bar looks?
Am I the only one that finds the advertising bar in SDP petty and a huge distraction? My users often ask why it's there or why didn't we enable PMP etc? I don't know. I can see having it there until you are a paying customer. I am a happy customer - but
Max limit for API results from CMDB
I am trying to create a powershellscript which is getting all users from CMDB and writes it all to a CSV. The problem is that i get max 100 rows in return, seems like that is a limit? Anyone can point me in a direction so i can pull all users from the
Can I add additional required fields to approval requests?
When a request is submitted for approval, is there a way to require additional information? For example when we receive a request to purchase something, in addition to an approval we need to know what GL account it should be charged to so we would like
how to search multiple assets at a time
Hi, Can anyone help me with this, I am not able to search multiple assets at a time, how to search that. 5CD203DW22 5CD203DW21 5CD203DW20 5CD203DV19 5CD203DW18 5CD203DW17 5CD203DW16
Mark reply as read
It would be great if you could mark a user reply as read even if you dont reply it. So the red envelope dissapears.
How to populate tasks details on request description field
Hello team! I found the following script: https://resources.manageengine.com/resources/resource/python-populate-request-details-in-task-title-and-task-description It looks like I need the opposite action, or rather... We use the service catalog function,
Form Rules for Set Field to Technician
I am trying to set up a form rule that says If a specific building is selected, then assign a specific technician. My form is not following this rule and is doing round robin through all of my technicians. I have each technician in their own support
AD Full Import vs Delta Import
The Full Import imports all users from Active Directory. Does the Delta Import also import new users from Active Directory every 30 minutes as well? Or just changes? If so, in our case the 7 days is not fast enough and I have to import Full Import
Blank page when opening Admin settings
Hello everyone, I'm performing test restore operation for our ServiceDesk Plus build 12000 Installed same OS version, same SD build, restored SD from backup - without problems. Server started, all looks working fine, but when I try to enter Admin settings
share templates and tasks to help others
Is there a place where you can share tasks and updates to help the pitstop community?
[SDF-85236] For each ESM portal - can we have a seperate URL to connect to each instance
Hi I would like to be able to put links on our intranet that would open the specific instance of the portal i.e. HR.network.co.nz - opens the hr portal IT.network.co.nz - opens the IT portal Is this possible?
Slow POSTGRESQL performance when submitting a ticket
I'm posting this in the hope that someone can help as it's causing alot of frustration. Recently created a new server and on version 13001. The system is fairly quick except for ticket submission which takes about 30 seconds on average. I have Ticket
Latest documentation for server migration and building test environment
I was wondering where I might find the most up-to-date documentation on both building a test environment and migrating ServiceDesk to a new server?
Technician stays cached
Hi all. We had one technician leave and a new one has joined us. I entered his details via "add new technician" and all works well, but if I go to any of our requesters (or go to add a new requester) his details appear in the name field and also the field
problema al importar usuarios mediante CSV
Cuando importo un csv para cargar usuarios, me detecta las columnas, pero una vez seleccionado todos los campos luego me da "error al importar el usuario". ¿ como puedo solucionar este problema? Pd: os adjunto mi csv por si veis el error Gracias.
Broken links to install Python
Hi I am going to need to install Python, can't find a good step by step guide. This looks to be the latest but one of the links here is broken: https://pitstop.manageengine.com/portal/en/kb/articles/how-to-setup-python-on-the-server Also the video on
"Invalid Input" when submitting Request
Hi, I have a customize request template with an additional picklist auto-populate from CSV file. After filling up the form and upon submission of request. Got the following message: response_status: {status_code: 4000,…} messages: [{status_code: 4001,
Notification Pop up?
Is there the ability to enable a pop up whenever a notification/ticket has been received within Service Desk Plus rather than just monitor the icon for an alert?
Advanced Analytics Embedded View
In the latest release it mentions: SDF-98620 : Zoho charts in reports ServiceDesk Plus integrates with Zoho Charts, a charting library with rich features and improved UI. The integrations allows users to create new chart types while generating reports.
Rename 'Not Specified' to 'Please Select'
Hi Is there a way of renaming 'Not Specified' to 'Please Select'? For example, in ITEM you are presented with 'Not Specified' as default but I'd like to change it to something which indicates the user actually needs to change it. Thanks Mark v13000
Convert datetime
Good afternoon. I wish to make the non-standard report under the executed applications. But I had a problem - I do not know as to transform type bigint to normal type of date. I use MS SQL 2005 and ServiceDesk Plus 7015.
Last Boot Time field empty in Service Desk Plus for an asset
Does the Desktop Central Agent scan when a PC was last booted? I see a field called "Last Boot Time" in Service Desk Plus but it is empty for a PC with the agent installed. However, when I look up that same PC in Desktop Central, it shows when it was
Changing an SLA property after reassigning an incident ticket from one group (different SLAs) to another group
I'm having an issue with the following scenario - >Workflow is an email request gets submitted to group#1 who has defined SLAs. They cant resolve the issue and assign the ticket to Group #2 who had different SLAs than group #1. It doesnt appear you
Cancel versus Closed
Typically, we've closed requests with a cancel code that are "canceled." We now see that users are given access to the "Cancel" button, and I'd like to explore switching to using the cancel status. Cancelling typically denotes a removal of something from
How to purge asset data
Hi, We have a lot of historical data and years of machine rebuilds, rediscovers etc has meant that our asset data is inaccurate and never used. I would like to purge all asset data and allow it to repopulate from agent scans. How can I do this? Than
Exporting Knowledgebase Articles
Hi Team, Is there a way to export all knowledgebase articles from within the ServiceDesk software? I'm not seeing an option - am I missing something?
How to assign priority within Severity
Can we change order with in any category (status, Severity etc)? Suppose we have three severity level i.e. 1, 2 and 3 and within each we have 10 requests each. Is there any way to define the priority of these 10 requests ? Can we change it by dragging
Can I create views across instances?
My org is in process of moving from SDP on-premise to SDP cloud. One feature we want to take advantage of is multiple instances because we need the flexibility to adjust certain settings like notification settings that are universal across all groups
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