Greek language
i have problem write in greek language in service desk plus .The program return strange characters
Add Purchase Orders role for Users
Hi! We would like to add a role for some users, New Purchase Order. It whould be a big help for us if the users could do these by there self. Is it possible to add this in the future?, or do we have to buy more licens? Best Regards Daniel
A Couple Requests/Questions
Currently our company uses a custom designed help desk based on an AS/400. It is well beyond its life cycle and I would like to make an upgrade to a web based solution. So far you product has most of the features I am looking for but there are a few either you don't have or I can't find. Please help... Ability to run on an existing Windows SQL server Sub-ticket and/or multiple technicians assigned to the same helpdesk ticket Web RDP and/or remote administration invitations that can be sent out from
SEVERE: Inside SDPreProcessor error
We are trying to install SP10, and on the DOS screen shows "SEVERE: Inside SDPreProcessor error" at the beginning and the end of the install. SP10 then uninstalls. Anyone have this problem? Thanks.
Sooner Release for a Non-International Version
I, for one, am not interested in the International functionality of the product. I am only interested in the other improved and additional features. Can you make available the new version of the product without the Internationalization any sooner for those of us who are licensed users and are in desperate need of the upgraded features????
Attachment to solution
Hi I�m really new to this so I guess you can call this a newbie question. Is it possible to attach a file to a solution that you add? Lets say that you have a picture with a printscreen which explains the solution better then if you should write it down in a lot of text.. Then it would be perfect to add this picture to the solution. I think this would be a exellent feature (if it isn�t alreade in the ServiceDesk Plus) Regards //Anders
Service Provider Functionality
We currently use VSO-XP support desk. We use it to service our customers. I thought about getting ServiceDesk and just treating customers as departments, but there's no way to log hours so that we can bill our clients. Also, SLA's are a great feature, but we need to make sure we have the SLA's to measure the relationship between our customers and us. Let us know if this is even being considered for a new product. If the outsourced programmers are getting 10 cents an hour to program, I'll put up a
the number of requesters
How many requesters can I add in SDP+ ?
the number of requesters
How many requesters can I add in SDP+ ?
Installing on existing JBOSS
We would like to evaluate ServiceDeskPlus. My understanding so far is, that SD+ installation kit includes a full JBoss/Tomcat kit, however our server already has an installation of JBoss. Is there any special installation procedures to follow or a war file availabe to deploy it on our existing server?
Add a new requester
Hi! I have imported all the users (requesters) from our AD, and assigned computers to each requester. We hire alot of people so the AD is updated all the time, so the question is. If I do i new import, will all I lose the computers assign to the current user?
Next version release ?
We are well into the 2nd week of Oct (actually technically 3rd week) ..
Question about purchasing ManageEngine ServiceDesk Plus 4
When you purchase this product (specifically looking at the Annual Fee for 10 Technicians), do you get SW on CD's? What is actually sent to the customer?
request limits
is there a way we can remove any of the default request items such as Priority and Category sections??? We find that almost every user places their item as a high priority and my boss wants to remove the option and let the techs decide the priority.
Service provider edition
I would really like to use a Service Provider Edition of Service Desk +. The features that I'd like to have are: - Ability to have different companies/customers - Time tracking on requests, including clock timer - Calendar function and/or integration with Outlook - Scheduled maintenance and planned projects - Interopability/data exchange with OnDemand CRM for sales data (ie. service provided to customers should be shown in reports/dashboards as sales)
Quick Create
Hi. The quick create is a great idea. Our team utilizes this a lot. One thing that would help us is for automatic verification of a requestor. For example, typing in the last name of the requestor and on tab the name is filled in for us or we get a list of names to pick from (just like Outlook). This saves us time and also prevents us from creating users that don't really exist (currently the program creates a requestor, which we delete when we find them). If you could implement this that would be
4109 and 4110
I have a problem with the restore, and I saw, the version on my server is 4109 but I cannot dowload from your site a installer for this version, the only one I found is version 4.1 4110, I think that's why my restore doesn't work Thank
Restore
I'm planning to change my server and i'm doing some test before to transfer Service Desk and i'm using all of you procedure and it's work fine to do the backup, I have no error message but he creat a very small backup file, around 700k. And When I try to Restore on another machine test, the restore work fine but I have no Data and config on the new test machine. I really don't understand what i'm doing wrong ???? Thanks for you support and you have a really good product, good work.
Scanned Software
I have an instance whereby a piece of software is not being included in the scan of a particular machine. It shows up in the add/remove programs and has shown up on other machines. Does anyone know what the criteria is to have software show up in the scanned software inventory?
PO Orders / Backdated
I would like to backdate PO's to ealier in the year, although i see this was ment to be a feature in the new release when i try it reminds me PO's can only be of current or future date. any ideas Cheers Shane :twisted:
Reply to Email
When a requester emails a reply to an email the technician the Service Desk sends an email to the technician stating the request has been updated. The problem is that it does not email the correct technician. The technician that gets the General requests gets all of the update notifications. e.g. I have requests from Hardware category. I email requester. Requester emails back. I do NOT receive notification they have responded - the technician dealing with GENERAL requests gets the notification the
Service Desk and Server 2003 SP1
Is Service Desk Plus validated under Windows 2003 SP1? Regards Paul
ServiceDesk Causing CPU to go 100%
I have sent below mail/s to support@servicedesksupport.com on last thurshday and again on friday - still I havent got any response .... =============================================== Dtd: 10/6/05 Hello: We are using latest version of ServiceDesk with latest Service Pack (SP10). Since yesterday or so, Service Desk Plus is totally unusable. The CPU usage on server rises to 100%. Specifically the process mysqld-nt.exe show 99% or above all the time and the web client basically is totally unresponsive.
Cant login after incorrect AD settings
Hi, One of the admins supplied incorrect AD settings and selected AD authentication and now no one can log in. How can I fix this? Is there someway to get to the system? Thanks.
Computers in domain
Hi! When I do an inventory, a got the following message from some computers. Connection to Telnet Service in the workstation failed. I discover about 90% of all the computers in the domain. Is their something else I can do? Best Regards Daniel
Are Service Paks Cumulative?
If I installed service pack 10 do I need to install other service packs or is it cumulative?
Bug: File Attachments with "&"s in their name
Had an incident where a user attached a file named "M&M.doc" to a request. Unfortunately when you try to view this attachment the "&" in the name messes up the argument list that you pass to the FileDownload.jsp. For example: http://SERVERNAME/workorder/FileDownload.jsp?FILENAME=M&M.doc&module=Request&ID=7857 This causes FileDownload.jsp to search for the filename "M". Now I agree that users shouldn't be putting in "&"s into their filenames, but maybe a parser should be added to compensate for it
Scanned software counts
I have several instances whereby the installed count does not match what is displayed when you click on the hyperlink for that piece of software. For example I have an installed count of 2 and only shows 1 machine as having it installed. Has anyone seen this behavior?
category
once we have created categories and actively using the software is it possible to change a category and easily go back to reclassify some of the old tickets that were created under the "old" category? sounds confusing??? so am I but it's a question my boss wants to know...
Port 8080 occupied
I am trying to run the run.bat file, and it is telling me port 8080 is occupied. Can I run Service Desk on another port? Or, how do I check to see what is occupying port 8080?
From Trial to Licensed Version
We are currently running the demo but are in progress of buying the Licensed version. Will data and configuration settings we make now be carried over when we apply the license?
Service Desk does not start
The service desk does not start. I can't start this in control panel or desktop icon. I use windows 2003 std. Tks for help Thiago. thiago.moreira@-remove this-elkem.com
Mac OSX Support
Hi, Can ServiceDesk Plus be installed on OSX ? If not, are there plans to provide OSX versions? Thanks.
Request id number
Now we have finished testing and setting up you product I was wondering if there is any way to set the request id number back to 1?
Feature requests
Hello, Will it be ever possible to notify the technician if any update is received by e-mail from the user? Also to create a new status for requests such as waiting for external partner? Regards, TSzaniszlo
Feature Request
It would be helpful to be able to change the requestor on a ticket while in edit mode.
ODBC queries with MS Access and Excel
I am evaluating the ServiceDesk product and looking for the ability to link the database tables via MS Access in order to run joined reports with other SQL databases that support our operation. I am able to setup the ODBC connection, however all fields are displayed as #deleted. When linking to an excel sheet I am able to query the database, but all the date fields appear as non-date values. It is critical for this database to link with MS access for our reporting needs. Are there any resolutions
MySQL and SDP on different servers
Hi, Is it possible to put SDP on different server than MySQL ? How can I configure it ? Thanks in advance.
Asset and Workstation Import
Is the import/upload of asset and workstation information from the old database to the Manage Service Desk Plus already included in the list of new features? If not, when do you plan to release this feature? Thank you, Ami
Task Options disappear on requests after install of SP10
Hi, I just installed SP10. I had Version 4.1.0 Build 4108. I noticed after this install that the requests our technicians had already created prior to installing SP10 do not have the Task Options available when opening these requests. I also noticed that any previous requests that were closed do not have these options available. This is a big problem. I need some help on this. Now, I tried creating a new request and these task options came up fine for all new requests. The Task Options are on the
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