A Couple Requests/Questions
Currently our company uses a custom designed help desk based on an AS/400. It is well beyond its life cycle and I would like to make an upgrade to a web based solution. So far you product has most of the features I am looking for but there are a few either you don't have or I can't find. Please help...
Hopefully you can help with these. Thanks
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Ability to run on an existing Windows SQL server
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Sub-ticket and/or multiple technicians assigned to the same helpdesk ticket
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Web RDP and/or remote administration invitations that can be sent out from the helpdesk system.
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AD Integration for Single Sign On.
Hopefully you can help with these. Thanks
Topic Participants
mletschin
aausten
ServiceDesk Plus
lmgriego
kkevin
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