Reply to Email
When a requester emails a reply to an email the technician the Service Desk sends an email to the technician stating the request has been updated.
The problem is that it does not email the correct technician. The technician that gets the General requests gets all of the update notifications.
e.g. I have requests from Hardware category. I email requester. Requester emails back. I do NOT receive notification they have responded - the technician dealing with GENERAL requests gets the notification the request has been replied to.
We have Service Pack 10 installed.
The problem is that it does not email the correct technician. The technician that gets the General requests gets all of the update notifications.
e.g. I have requests from Hardware category. I email requester. Requester emails back. I do NOT receive notification they have responded - the technician dealing with GENERAL requests gets the notification the request has been replied to.
We have Service Pack 10 installed.
Topic Participants
andrew.butler
kkevin
trichert
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