I would really like to use a Service Provider Edition of Service Desk +.
The features that I'd like to have are:
- Ability to have different companies/customers - Time tracking on requests, including clock timer - Calendar function and/or integration with Outlook - Scheduled maintenance and planned projects - Interopability/data exchange with OnDemand CRM for sales data (ie. service provided to customers should be shown in reports/dashboards as sales)