Multiple new employee onboarding
Hello, We currently have a template with resources and tasks for new employee onboarding and offboarding. The template also includes and approval process. This works great when there is one person being hired! We are starting to hire in groups of 30 or 40 users and this process would quite cumbersome. Does anyone know of a better solution?
Auto-Assignment Update
We'd very much appreciate it if the Technician Auto Assignment were updated to be more flexible. It'd be terrific if we could have multiple autoassignment "rules", based upon criteria such as the day of the week or the time of the day. From there, being
Nombre del solicitante en respuesta/reenvío
Cuando se responde al solicitante no devuelve los nombres del solicitante. Solo podemos ver las cuentas de correo electrónico en lugar del nombre del solicitante. El problema lo tenemos únicamente al responder o reenviar un ticket. Es posible vincular
Problem with login
Sometimes this problem happen. You need to clean cookies and data in browser and it problem go away (sd don't let you in without this operations if this text on page). It is in all browsers: opera, google, edge, firefox, ie, yandex. What we can do with
AD Import and scan schedule not working
Good day. Recently noticed that AD import and at least scan schedule stoped working. Delta and Full import both. If I disable schedule and enable the date of next run changes but nothing happens. Next schedule happens only if I disable, enable, go to
Import Country as Sites instead of Office in AD
Hi, Under Import User(s) from Active Directory, the sites imports from the Office field in AD object. How can I change it to import Country of user to become sites. We have lots of Office globally but we want to make sure the Sites is configured per country. Thanks
return to main requetsts page after changing status to close
Hey After moving to a request as seen in the image, i would like to change status to 'close' and then automatically move to the main requests page (the previous page). is there any way to automate this ?
Asset Scan Failed after Upgrade to 11301
Hi I have a problem after installed servicedesk plus Last service pack I upgraded servicedesk pluase to 11301 And also installed desktop central last hotfix(10.1.2121.4) But now i can't scan workstation through servicedesk plus Error is:FAILED : Scan
"Software" appearing / setting up to pick in requests: BIG issue for us
We support IT Clinical systems (AKA software) yet cannot log calls against the software in question. I would like to ask that this be developed so it can be utilised similarly to how (hardware) assets currently works. For us - our Software is NOT workstation
Pass-through authentication in the portal
Good afternoon. Is there an option for end-to-end authentication for users who log into the Self-Service Portal? What would you not have to enter the login password, but already substituted from under Windwos? (SSO)
Knowledge Base
Hello, I'm wondering how to set up a knowledge base in Service Desk Plus. The integrated solutions are very poor with functions and I wouldn’t call it a KB. Does somebody have experience integrating a "really" KB in SDP? Or maybe a recommendation
Webhook technician details
I want to send a notification to Rocket.Chat user when a ticket is updated/responded. I created a webhook with the content below. { "alias": "Helpdesk", "channel": "@username", "avatar": "http://192.168.2.16/img/logo_sdpplus.png", "text": "Nova
[SOLVED] Dynamic request approval using FAFR and custom triggers
Hi Support Team, I encounter some issue during setting up by referring to this article How to implement dynamic request approval using FAFR and custom triggers. (manageengine.com). Attach the error code for reference.
Auto Assign User to Site / Deparment
Our environment has thousands of users, from many domains. As such, having a directory sync is impossible (unless they allow us to provision from OneLogin, which is our source of truth) Because we get many email tickets from users not yet associated
Export a template to an excel spreadsheet
Hello Support, Is there away to export a Incident template or Change management template to an excel spreadsheet?
Vendor - Additional Fields?
Nowadays is quite common to have online account with vendor who offers purchases though their e-commerce site so we have to keep details about it. There usually couple of phones that you need to know (account manager direct, 800, technical support). I don't think anybody cares about fax numbers anymore at least not IT guys. In short, how can I add more fields to Vendor?
How to create a request in another instance from another request.
Case: If I have a request in one SDP instance, and by one of these two actions (approving the request or closing the request), a new request is created in another SDP instance. What steps would I have to take to perform this action?
How to create a request, from another request in another instance when approving or closing the request.
Case: If I have a request in one SDP instance, and by one of these two actions (approving the request or closing the request), a new request is created in another SDP instance. What steps would I have to take to perform this action?
In Asset Explorer, when importing a CSV file I get this message: The value indicated for the “chooseCSV” parameter is not valid
En Asset Explorer, al importar un archivo CSV recibo este mensaje: El valor indicado para el parámetro "chooseCSV" no es válido
Create tasks as requests
Hi My client has a New User service request, via the Service Catalogue, and there are multiple tasks associated. Some of these tasks are important enough that we would like to have them raised as associated requests. Is this possible, and if so, how?
After License expiry Service Desk Plus is not starting
I have installed the SDP 7.0 trial version and license expired on 2nd October. I requested for extension of license to evaluate and present the SDP to our management. I got xml file containing licenses information by email. But the problem is that I can not launch service desk application to apply new license as application is not starting. Is there any other way of applying license such as through command line. Regards
Calculate the sum of the numbers entered in a custom field
Hi, Calculate the sum of the numbers entered in a custom field We have a form that contains a numeric custom field. After completing this field, we want to create a report that calculates the sum of the numbers entered in a custom field and displays the
How to - Get strings on Request Description and set it on an filed
Hi, How to - Get strings on Request Description and set it on an filed?
Survey link table
Hi, I want to send survey link by SMS to requester. I want to get survey link and send in SMS content. I want to write a custom trigger that when request resolved by technician, run send SMS script. What should I do? Where is table that keep survey link?
Worklog Type : When will it be synchronized to ZOHO Analytics?
Hello - We have a huge dependency on Worklog Type at our Organization and it would be a huge help if this field was synchronized down to ZOHO Analytics. Can you please let me know if this is on a roadmap? Thank you.
Help with SQL query for tickets over 1 year since they were last active
I have a script to auto close tickets, but I don't want to have to keep updating the SQL query with the date. Using the custom report builder, I have: Display Columns - Request ID Request Status - is not 'Closed', AND Created Time - less or equal '2021-08-31',
Help with SQL query for tickets over 1 year since they were last active
For scheduled data archiving, we have the rule to archive tickets for 'Closed only' and 'Closed date before 3 years'. We want to ensure that tickets are not left open so that they can be properly archived, and not take up excessive and unnecessary space
Unable to log in / Reset admin password
I have just (well yesterday) installed the latest version of ServiceDesk Plus; and it is setup as the trial version. I am in the process of setting this up so i have created a new admin account called admin. I deleted all the other admin accounts.
Displaying printer information in Arabic as ???? after scanning with snmp protocol
HI After scanning the printer with the SNMP v1,v2 Protocol,Then I change the language to Arabic and click on the name of the printer in the Asset section , all the items in the printer input units section and Printer Marker Sub Units and Printer Marker
custom scripts not working
Since a fiew days my custom scripts want run. I always receive the following error. Cannot run program "powershell.exe" (in directory "C:\ManageEngine\ServiceDesk\bin\..\integration\custom_scripts"): CreateProcess error=2, The system cannot find the
Notify an individual by email when a request is submitted for a particular template
Hi folks, I would like to alert a specific user by email when a ticket for a certain request is submitted. The ticket would be submitted via the support portal using a templated request (specific template), and I want to alert the manager of another group
Task status actions?
Hi All I have a task status of Cancelled which is either a default or a previous tech added it ( it just closes the request with no further questions or resolutions). I would like to have the same functionality for a Reviewed and Closed status - how can
ServiceDesk Plus Update 10503 and missing Service Catalog
Hi all, We have updated to the latest version of SDP (10503) and I was looking forward to the new look and feel of the Service Catalog. I can go in and change the layout to the new card view, but I cant see anything. in fact all views are now broken.
incedent cataloge doesn t display to demander
i already create incedent template modules but it doesn t display to the users only the default tecket are display is look like that
[SD-36629] Approve description
When approver approved a request and add description, I dont' see the Approve descriptions in History?
Automatically sending a email on ticket close
Hello everyone, I am currently trying to make it so when a ticket status is changed from open -> closed it sends a email to a specific email entered by the requester. The whole idea is that we have a user onboarding ticket, HR makes the ticket and we
Automated task assignment problem
Hello, I have added tasks to a template, but only have them assign if certain criteria is met when the user/technician is submitting the ticket. However we have a business rule in place that when a ticket is emailed in with a specific subject, it auto
change icon in the title tab to custom icon
I am trying to change the icon in the title bar (a.k.a. the broweser tab) I have already changed the rebrandinfo.xml to change the title across all of the pages, but i would like the change the icon as well. How can i do this? thanks
[SD-104834] Task Notification - Contain details from the request they are connected to
I have just noticed today that it appears our Task notifications (from the template for "E-mail the group technicians when a Task is assigned to a group.") no longer include details from the request that the task is connected to. I thought that is what
Promote a Request to a Change
Is there a way to promote a Request (either Incident or Service) to a new Change? Ideally Request would get closed, history would note "promoted to Change ID 5555", All Request Info would transfer into a New Change using default template. Possible now or would this be an EXCELLENT new feature request? Thanks
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