[SOLVED] How to delete "administrator" and "guest" in acces portal?
Hi How i delete or hide "administrator" and "Guest" from de acces panel?? Thanks a lot
Service desk plus / Service de messagerie Office 365
Quels sont les paramètres nécessaires sous les paramètres du serveur de messagerie pour configurer les paramètres de courrier sortant et entrant et sortant pour Office 365 dans Service Desk Plus ? j'ai essaye de configure mais ca ne fonctionne pas. Serveur
Change approval Levels should trigger automatically
I am defining workflow for Change. During that I need multiple approval levels which should be triggered automatically once change reaches to Approval stage. Once level 1 approved, should trigger 2nd level and then 3rd, only then change status update
How to refer to default settings in Business Rules and SLAs for sites
Hi I have about 21 sites and every site has its own Support Groups but all sites have the same SLA and Business Rules. SDP must copy SLA and Business Rules from the default setting to other sites and when an SLA or Business Rules had changes in the default
Set Category and Sub-Category in a Custom Script
I have ran into an issue of not being able to set the category and subcategory for a ticket using custom scripting in form rules. I have created a category "Network" and Subcategory "Wireless", and I am currently running the following code to no success.
Issue using a custom schedule script to close tickets
Hi, Referring to this article in the Custom Scripts knowledgebase: https://pitstop.manageengine.com/portal/en/kb/articles/how-to-automatically-close-requests-that-are-in-a-specific-status-3-12-2019 We want to close all spam tickets, so this is the SQL
Auto close a specific service request
Hi, looking for some guidance on something - I want to create an automation trigger with a custom action. I would like to be able to trigger an email to send to the requester and auto closure of a specific service request template. To put the forum in
Having Trouble While Working on this Software
Hello everyone, I have been having a problem for a few days that I cant seem to solve it anymore. I recently installed this software. But for a few days I am having a problem when I am working on this I received this error message "explorer.exe class
Digital Signatures
Morning All, Has anyone integrated a digital signature system into Service Desk Plus. Scenario... When we on board new users we require that user to sign a policy. We have a requestor form in SDP for the new user but we then print off the policy and get
The Batch can not be applied Error Code 1009
Dears, Good Day kindly be not that I fact issue with update batch from Build 11100 to 11121 Error Code 1009. Please Find attached file updatemgrlog0.txt Details: Current Version: 11.1 Build 11100 Operating System: Windows Server 2012R2 Database: MS SQL
Can't login to Service Desk Plus (Free Edition) - You cannot visit (server name) right now because the website uses HSTS
When trying to login to Service Desk Plus (Free Edition) via Chrome (latest version) it shows the "Your connecton is not private" page then clicking on Advanced to try to proceed we get this message with no option to continue: bspvmgr2 normally uses encryption
How to enable request creation on behalf of
Hi, how do I enable the opportunity for users to create a request on behalf of another other user? Best regards
Subcategories Not Displaying in SLA Setup
Hi, I'm attempting to setup custom SLAs for one of the teams in my organization and I'm attempting to have the SLA applied depending on the Category/Subcategory selected when the ticket is created. If you look at the image above, this shows the subcategory
Email Commands - Included in email to create a ticket?
I am trying to understand Email Commands a little better and see if I'm trying to use the right thing. I have Power Automate sending a notification email to the email address our SDP fetches from. I would like to have that picked up and a ticket generated,
How to send SMS to requester when technician reply to request
Hi, I want to send SMS notification to requester when only a technician reply to request. I didn't see any things in Notification Rule and Business Rule. What should I do? Do you have any solution for this request? SDP v13.0.08 DB: MS SQL Thanks for
How to populate user email adress in a request additional field
I found the solutions to populate a field with the name of a user as a pickable element with use of the referField function. ( $CS.referField("<FIELDNAME>","users",{url:"/api/v3/users"}); ) Is it possible to get the emailadress (or email_id or primary_email)
import assets error "choose csv value"
Hello, We are evaluating acquiring service desk with the assets option but trying with a csv import file with 2 test assets we always get the error: "choose csv value" when importing and we cannot move forward. any suggestion? Thanks. Jordi R.
Long Term Requests
Hello All, I'd like to know how other people are handling this or if anyone has any recommendations. We currently store our Future projects, / Tasks, things we need to do in Microsoft Planner. We would like to stop using Planner and put this information
Business rules will not copy from Default Settings in ServiceDesk
Hi I have changed the related settings on the sites because the business rules need to be copied from the default settings. But when a change is applied to the default business rules, these changes are not applied to the site business rules how can I
Two instances of servicedesk plus on one server?
I have a request to create a new, separate instance of servicedesk plus from our current one. Is it possible to run multiple instances of servicedesk plus on one server, or should we use a separate server for this?
Need new date parameter added - The stamp when forwarding the received date is using the initial date of the request. Not the last received date.
Currently, SDP stamps the received date with the initial date of the request. There is no $date parameter that I can use when forwarding or resending a request that is the latest received date. So my technicians have to copy and paste in the updated
Expand Customization Options
Hello, Under the 'Customize HelpDesk' page, how do I expand the # of top-line options? I have additional kinds of data that I need to add for technicians to fill out before closing or resolving a ticket. See attached picture for reference. Thanks,
Custom field selection in SLA criteria?
Hello - We have Custom fields we want to use in the criteria when setting an SLA. Is there a plan to bring Custom fields into the drop down?
Keep me signed in
HI In the login page ' keep me signed in'. Can we set this value somewhere in a config file or DB value? My techs are complaining that they are logged out to often.
SDP 13008 Tab Key
Hi. I use to move between fields in SDP using tab key, but with the latest release 13008, if you move to a textbox (for example: worklog description) you can't move out from the box (tab key will be transformed into more space between words, as if you
Age Report of pending tickets of particular support group
Can someone help me to get the query to generate the report of all pending tickets of specific group along with the age of ticket and report with number of tickets in different priority like below Priority 0-14 days 15-30 days 30-45 days 45- 60 days
Delete patch installation files
Is it possible to clean out the old patch installation files for SDP located in the following directory? ManageEngine\ServiceDesk\Patch
[API] How to update a pick list UDF field through the API?
We currently have several custom UDF pick lists in our instance, and one of them is something we'd like to automatically sync from another source. I'm looking at creating a script to automate this for us so we can be sure the SD Plus UDF pick list stays
Proxy Reverse
Good afternoon. I have a question. Can ServideDesk be configured with reverse proxy? I use apache2 Thank you,
Attachments with certain symbols are not uploaded to the ticket
Hi. When we have incoming emails coming from customers that have attachments, it seems that any attachments with a % or ~ within the filename get dropped, and are not uploaded to the ticket. Is there any particular reason why this happens? Are there any
Field and Form rule help
Hi, Can I get help on creating a field and form rule for a template that would: enable the 'CREATEDDATE' field for technicians (user) named (Jennifer X, Ben G, Steve O) and leave it disabled for all other users Thanks!
Back up
I have a problem when performing the Backup. I turn off the serviceDesk and follow the path C:\ManageEngine\ServiceDesk\bin\backUpData.bat, but when the backup is done, it throws a txt file, attached reference image.
Permissions
Is there any way of giving a user the access to the reports tab but not making them part of the admin group? The only way I can see of giving anyone the report tab is to add them to the admin group? Thanks
WinRM and SSH
Hi Does SDP supports WinRM or SSH for agent-less Inventory?
[SDF-81212] Request Conversations mark as read without actually sending a reply
Hello, I was woondering wether there is a way to mark a conversation as read without actually replying to the E-Mail sent by the user? Sometimes it is a vacation notice from outlook. Or just an info we needed. So we usually would not send a reply.
Need some features about Tasks
Hi I need a feature to set up autoassign for tasks and associate checklists with tasks. If these features exist, please guide me on how to use them, otherwise, Please give me some hope for future features.
[SDF - 104431]How to mandate checklists and Tasks in RLC
hi how can I mandate one or more checklists from a service template checklists in an RLC when technicians wants to go from one status to another. and same scenario about tasks mandation in RLC
How can we let users choose from a people picker field?
We have the need to let users choose users from a people picker dropdown.... You do not want users manually typing in what they think a users login name is.... if they can choose the users email address from an auto complete field like CCemail, we can use that to get the username. But that functionality doesnt currently exist. $a = 'jdoe@contoso.com' $a.split('@') jdoe contoso.com $a.split('@')[0] jdoe disable-ADaccount -identity $a.split('@')[0] Basically we need a way, existing or not, to retrieve
Invalid value specified for parameter "changePwdButton
I'm testing the Service Desk Plus system and I'm not able to change the password for the administrator account. I'm running the system on windows server 2016 datacenter. Attached is the print with the error "Invalid value specified for parameter "changePwdButton".
"Mute" email notifications to requesters?
We are trying to migrate from Spiceworks to SDP on prem. I'm not finding a way to "mute" or stop all email notifications for a specific request/ticket. Having this ability would be a super quick way to stop email notifications just for that request.
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