We support IT Clinical systems (AKA software) yet cannot log calls against the software in question.

I would like to ask that this be developed so it can be utilised similarly to how (hardware) assets currently works.

We have currently implemented a workaround where each of our software instances (and their specific units) are set up as an asset, but it is convoluted and takes a while to find when logging calls. We cannot even set templates up to default to an asset to try make it somewhat easier for the different software we support.

I do not understand why Software as an asset cannot also appear in a request to log calls against it when faults do occur with it and would need to be tracked and reviewed.

We currently support patient clinical systems - we have 85+ different units for a product called SystmOne, plus a further 10+ other unique software products (and their respective test systems).
We do not support the hardware - which has the software / links automatically included for all users regardless of whether they will ever use it

We have had to set all these up as hardware assets to enable us to review the requests we get and identify issues or developments required but we are limited in the system functionality in how we can link items to users to enable them to select the appropriate assets when the log a request with us, as currently they have no "user defined" asset list