disable banners in page header
Hello, i would like to disable all the banners with suggestions which appear at the top of the page. This includes banners related to security issues, administrative log warnings and other messages. I tried the solution suggested in this topic: https://pitstop.manageengine.com/portal/en/community/topic/hide-security-risk-banner
Add the Department field to request templates
Hi, reasonably new to ME so might be asking a really silly question but Is it possible to add the Department field to request templates? We use the "Site" field for our Brands, and the "Departments" field to list our sites. Currently where we need site
Asset in Request page
Being that SDP requires a license for all Assetts to exist in the system, and for some reason it does not pass along the assets from Endpoint Manager, is there a way to Remove the Assets field in the request page? that way we can just put in a blank text
Advanced Search is not working properly
Hello! We've encountered a problem with advanced search, especially with buttons= "OR" "AND" While you are in advanced search and your ServiceDesk localization is not in English you will get: "HTML entity decode problem" It comes from /opt/ServiceDesk/webapps/ROOT/scripts/custom_filter.js
support@servicedeskplus is rejecting Email messages
We're currently facing a production issues but are unable to raise any ticket as support@servicedeskplus is rejecting Email messages
Change status of "approved" requests when requester replies to technician's request for more info
Is there a way to change the status of an "approved" request when the technician replies to the requester asking for more info and the technician has manually changed the status of the approved request to "on hold" when the request gets "approved", the
Retrieve "Group in charge" of a support group in a script
Hello, In change management templates we would like to set the "Change Manager" with the name of the "Group in charge" of the selected support group. Is it possible to retrieve the "Group in charge" name in a script in order to use it in a line suche
Default Report vs MY report!
A-The default report in the SDP dashboard is a beautiful matrix report. B-But when we create a custom report of matrix type and add it to the dashboard, it is very ugly, it is not sortable, and it does not have an attractive view. So It can neither be
Add Suffix Sequence in Tickets
Hi, I have a query regarding adding the suffix in tickets. Is there any possible way of doing it on application level through customization? For example, the sample is as below: REQ 00002345 INC 11112345 Waiting for any valid response. Thank you!
How to restrict local authentication in SDP after the 14304 update
Hello! After the update, we encountered a problem. An old method of disabling local authentication has stopped working. In the latest patch we've found next: "You can now restrict local authentication by updating the paramvalue in the GlobalConfig table."
Notification when Scheduled On Hold Status changes to Open
Hi! Is there a way that we can set a ticket to email the technician a notification when a ticket that was previously on hold has it's status changed to open? Specifically when the on hold status was scheduled to change (see below). I tried making a custom trigger, however it only works when an on hold ticket is created, not when it converts back to open. Is there a way to do this but in reverse? (On Hold > Open > Send Email Notification)
How can i disable "Request for cancellation"?
How can i disable that option? "Request for cancellation" Where can i find this option? https://pitstop.manageengine.com/portal/en/community/topic/foryourinformation-45-canceling-a-request
ending verification
why is email address pending verification?
Allow the user / requester view all requests of your department in self-service portal.
By using the tool Service Desk Plus, I need a User can view all requests for all users of the same department when logarem in self-service portal. I need this User also can make requests of approval of their department.
Linux Update fail check, NO FONTS FOUND
Anyone ever try to update linux version? I am trying to migrate to linux ubuntu CLI from windows and need to update so databases version match. I installed SDP on linux, and now I need to update both clients to 14302 but when I try to update Linux from
Migrate data to upgraded server
My Helpdesk server is broken at the moment as I cannot upgrade from 14201 to the latest, the update manager refuses to open. I need to migrate to a new server anyway, can the migration be done from a server a little behind to the newest version? Will
Total Count Report on Dashborad
How I can add widget total count to dashboard (Just Numbers, Or Time) for ex: Request Average Response Time: 02:30 ------ or Total number of Requesters: 354
How to set all tasks as inactive by default for templates
Currently, all our templates have all possible tasks being set as active, and then we are using On-Form-Load to unset them, and then On-Field-Change to set and unset tasks as needed. It's a bit of a mess, and I would like to simply have all tasks unchecked
API getting request approval status when requesting all requests.
Hi! We are using ServiceDesk Plus for our helpdesk at our school. I have developed a site that shows all of the requests that are waiting on the user to collect their device or are waiting on approval from leadership. I wanted to add an icon next to the
***date field without time***
Hi, It is possible to display a date field only with date, without time?
Rest API over HTTPS
Dear all, Based on API documentation provided by ManageEngine Rest API is using HTTP: "REST API acts as a bridge between ServiceDesk Plus and other applications. The Info communication happens via HTTP Request." Is it possible to use it on HTTPS as well?
Service Desk Assets
After building a new virtual machine, I'm able to see the asset in service within 24 hours. I've completed three different builds and they aren't showing up when I search them in assets. Is anybody having the same issue or saw this before/
Integration between SDP and SDP MSP
Hi, We are planning an integration between SDP and SDP MSP. The purpose is to have the same tickets from SDP to be added to MSP system with the same due by date, SLA, Tasks, Notes, Request Status, Approvals and etc. The all tickets are creating by the
Hide Status to Problem records
Hi Team, I have created a new status and I would like to hide from Problem record. To be used only on incident. Is that possible via script or something ? Thank you
Requests view column "Total Cost" - how does this populate?
We have recently been experimenting with the cost per hour for technicians. While I can see how it applies to work logs, there's one spot that doesn't seem to be getting updated. In the Requests view it is possible to add a column titled "Total Cost",
email reply window slow
Hi When replying to a case, the email reply window misses characters if you type more than 1 character a second (or so). Is there some plug-in or scanning or something going on here, that could be disabled? The service desk server is remote from my LAN, so I wonder if its sending characters back to the server, thus its dependant on latency etc? Its really frustrating!!!! Thanks, James
Disable all notifications from Test Instance
We have a test instance of SDP up. We have mail fetching turned off, but notifications for things like Contract reminders and scheduled reports and what not all still send emails. Is there a quick easy way to disable ALL notifications from an instance?
task menu doesn't appear
Ta
Additional Fields-Users in Request form
I created an additional field called :"Place of Employment" for users in the Additional Fields-Users section. How can I retrieve this field in the Request form?
Show Database Backup Size
In my opinion, show the size of the old backuped files in the backup settings section Sometimes the hard drive is full and the backup is left incomplete and no email is provided about the failure of the backup
Best Prcatice
What is the best solution for designing forms that have dozens of fields? how can you put the title of the date field in multiple forms without defining a new field. For example, for: access start date - access end date - recruitment start date - termination
Change output for $ auto complete variable
Trying to change the output of $requestlink. It's supposed to auto populate the request link as a hyper link but it is not a hyperlink so user can't click to follow the link.
How to email from technician's email address?
Hello, just started a trial and wondering if it's possible that when a technician replies to a request, the email notification to the requester of any notes can come from the technician's email address? Thanks
Customized Survey
Hi Team. Is there a way to send a customized Survey to specific users list without it being based on an incident or request? We implemented a new service and we're testing it with a few select users and we'd like to know their feedback. Best Regards.
Resending an approval
It would be helpful if when resending an approval, you had the ability to add a note to the person receiving the email.
Change, maximum number of attachments
Hello, the documentation at https://help.servicedeskplus.com/file-attachments states the following: "The default maximum limit for the number of attachments per record is 50 subject to the following limitations: Change module: The maximum limit for the
Customize Approver Based on a field value - Deluge Solution
I have a service catalogue template that I want to use to create a request for user access that needs to be approved by different people based on the value of a field. I have a checkbox field with Software A and Software B. If user selects Software
[SDF-25815] Support group to multiple sites
Hello! Is there a way to have the same support group to be associated with multiple sites? In our case we have several groups that serve multiple site users, and right now the only way I see to configure this is to create a different "copy" of each group
Including SNMP data in CMDB Report
We recently scanned in printers using SNMP scan into our ServiceDesk Plus CMDB. The data such as sysLocation is present, but I cannot write a custom report to pull that column/field data. It appears just the SNMP data cannot be reported using custom report.
Need help understanding groups.
I am not sure how groups is supposed to be used. I am trying to set up requestors in a group, and another requestor as the approver of that group. I create a requestor group and add requestors to it. I create role names in organizational roles under groups,
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