Response SLA
Hello there,
We are running Manage Engine Service Desk Plus 14.3 Build 14303.
I would like to know if it's possible to set the initial response time clock to stop when a request goes to status "In Progress"? Without having to add any notes or work-logs.
Thanks
Topic Participants
JB Bazot
Dinesh Bhaskaran
New to M365 Manager Plus?
New to M365 Manager Plus?
New to RecoveryManager Plus?
New to RecoveryManager Plus?
New to Exchange Reporter Plus?
New to Exchange Reporter Plus?
New to SharePoint Manager Plus?
New to SharePoint Manager Plus?
New to ADManager Plus?