Hello,

Since a couple of months (and ServiceDesk Plus versions) ago, around 70% of all our inline request merge history entries show as "undefined" for both the technician and timestamp:

This problem does not affect the dedicated History tab for any request, everything looks normal there. It only applies to the inline history shown at the bottom of conversations/notifications that were merged into the current request.

This problem was never (that we've noticed) present before ServiceDesk Plus 14.1 and has gotten progressively worse over time, which is very troubling for us since we make extensive use of the merge feature. We haven't noticed any particular circumstances under which the problem occurs, if affects merging any combination of request templates and/or types equally.

Currently running ServiceDesk Plus 14.3 Build 14304 with Microsoft SQL 12.0.6444.