Hello!

We've encountered a problem with advanced search, especially with buttons= "OR" "AND"

While you are in advanced search and your ServiceDesk localization is not in English you will get:

"HTML entity decode problem"

It comes from

 /opt/ServiceDesk/webapps/ROOT/scripts/custom_filter.js

HERE IS A SOLUTION:

GO and open

/opt/ServiceDesk/webapps/ROOT/scripts/custom_filter.js

Find a row that calls like:

jQuery(this).find('span').text(e_html(options.dataList[ind].text)).attr('data-id', e_attr(options.dataList[ind].id));

You need to change

.text(e_html(options.dataList[ind].text)).

TO

.text(options.dataList[ind].text).

DONE, go to your browser CTRL+F5 and everything should work.

Hope that it will be fixed.